The support chat service is fantastic. First line tech support are knowledgeable and super helpful. i manage my own vps but but from time to time staff have been able to steer me towards succesfully t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Hosting UK over 6 years and they host at least 8 of my websites. What stands above all others in this field that I have used before is their customer support. Their responses are us... See more
Transferred over 2 websites and a load of email addresses from 2 different hosts to Hosting UK. It went smoothly and we are saving a vast amount of money, simple and efficient service from all concer... See more
Company replied
My business has been using HostinkUK for at least 20 years. They are very reliable and offer a great cost-effective service. I'd been having an issue with my email. Customer services guided me - a cl... See more
Company details
About Hosting UK
Written by the company
Hosting UK - Web Hosting - Domain Names - Email and Dedicated Servers - all in the UK -
For our description - we will let one of our customers describe what we do....
"Previously, I was with a different provider and every time I had anything vaguely non-standard they couldn't help and weren't interested when I discovered issues with their system. I've been with Hosting UK now for a great many years and the complete opposite is true of HostingUK. Their systems have worked with everything I've thrown at them and on the rare occasion I need help they solve the issue straight away."
Contact info
Unit 24, Ffordd Richard Davies, St Asaph Business Park, LL17 0LJ, St Asaph, United Kingdom
- 01745 586070
- sales@hostinguk.net
- www.hostinguk.net
4.8
Excellent
2K reviews
Replied to 71% of negative reviews
Typically replies within 1 week
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Order system charged card then crashed
While ordering a domain & email and paying using Apple Pay, my card was charged but the page then proceeded to hang indefinitely on "Completing Order". My order was not processed but the payment was taken. I eventually managed to complete the order on a different card (without Apple Pay), but this resulted in me being charged twice.
Live support were unable to help at all because they didn't have a support PIN, since the account was not fully created.
3 January 2026
Unprompted review
Quick and Helpful Answer
Despite being a longtime HostingUK user, I had forgotten the name of my email server when setting up email on a new phone. I raised a ticket and got a quick and comprehensive reply that had the problem solved in a short time. Very rapid and helpful service.
17 December 2025
Unprompted review
Reply from Hosting UK
Hi Tim,
Thanks for your kind review.
I'm glad your ticket was dealt with thoroughly and promptly, as both of these are vitally important. I'm glad my colleagues were able to assist so swiftly.
Kind Regards,
Chris
Hosting UK
A quick response that was not too…
A quick response that was not too technical but with helpful step by step instructions.
15 December 2025
Unprompted review
Reply from Hosting UK
Thanks for your review John.
I always say that these things are only easy if you know the answers. So I'm glad clear step by step instructions were shared and just know if it is something we can step in and do on your behalf, we're happy to do so.
Kind Regards,
Chris
Hosting UK
Rapid response. Great customer service
Rapid response, useful feedback and encouragement to ask further questions if required. Great customer service.
23 December 2025
Unprompted review
Reply from Hosting UK
Thanks for your review Richard.
I'm really glad you noted that we always ask if there is anything else we can assist with - and we never shy away from offering help to our customers. I hope any future issues are dealt with just as swiftly.
Kind Regards,
Chris
Hosting UK
Always Helpful
Excellent service as usual! I've been using Hosting UK for my websites for over 20 years now!
They always send the installation instructions for the SSL certificate but it's a bit beyond me, so I simply open a ticket and ask them to do it for me!
They have always been helpful and I have never had any problems with them. Highly recommended.
21 December 2025
Unprompted review
Reply from Hosting UK
Hi Juliet,
Thanks for your kind words. Setting up SSLs can be a little tricky so we're happy to step in where possible and assist. Here's to another 20 years!
Kind Regards,
Chris
Hosting UK
Good constructive advice given
Good constructive advice given, in good time.
12 December 2025
Unprompted review
Reply from Hosting UK
Thanks for your review Cole.
While we always want to be as quick as possible it's important that the advice we share following this is to the same quality.
Kind Regards,
Chris
Hosting UK
Quickly reviewed the issue and gave a…
Quickly reviewed the issue and gave a course of action to follow.
16 December 2025
Unprompted review
Reply from Hosting UK
Thanks for your review John.
I'm glad to hear that this was dealt with swiftly and proper instructions were given out. While we can't always take the actions for you, it's important a clear course of action is delivered.
Kind Regards,
Chris
Hosting UK
Excellent service
10 December 2025
Unprompted review
Reply from Hosting UK
Thanks for your kind review.
We pride ourselves on providing the best service possible and I'm so glad this was also your experience.
Kind Regards,
Chris
Hosting UK
Had issues with Email Spam
Had issues with Email Spam, contacted HostingUK and literally sorted in 20 mins - great service, thank you!
8 December 2025
Unprompted review
Reply from Hosting UK
Hi Stephen,
I'm so glad to hear your issue with Spam was solves so quickly - it can be stressful and the sooner it is solved the better!
Kind Regards,
Chris
Hosting UK
Very helpful staff and always do their…
Very helpful staff and always do their best to resolve issues. Good value for money as a small handmade business that’s important.
6 December 2025
Unprompted review
Reply from Hosting UK
Hi Elle,
Thanks for your review, I'm so glad to hear you feel our staff are doing their best to solve any issues you have, and that you feel our pricing is far. All the best over the festive period with your small business.
Kind Regards,
Chris
Hosting UK
fast response
6 December 2025
Unprompted review
Reply from Hosting UK
Hi Colin,
Thanks for your review, I'm glad the response was so quick, and I'm sure we can earn that extra star in the time you're with us!
Kind Regards,
Chris
Hosting UK
Abin was totally awesome and fixed our…
Abin was totally awesome and fixed our website issues. Thank you!
2 December 2025
Unprompted review
Reply from Hosting UK
Hi Antonio,
I'm really glad to hear Abin was so helpful, and I'll make sure he hears this great feedback. I hope you don't have any further issues.
Kind Regards,
Chris
Hosting UK
I moved to HostingUK.net a year ago and…
I moved to HostingUK.net a year ago and have been really pleased with the service provided. When I have needed support they have been very fast and helpful.
1 December 2025
Unprompted review
Reply from Hosting UK
Hi Mark,
Happy first anniversary with Hosting UK!
I'm really happy to hear about the service provided and the overall experience. Reaching out to a support team should not be challenging and we should always be available.
Kind Regards,
Chris
Hosting UK
Helpful and Responsive
Technical support are always very helpful if I have any issues or questions about my websites. It’s easy to get in contact with them and they work quickly to resolve things.
21 November 2025
Unprompted review
Reply from Hosting UK
Hi Michelle,
Thanks for your review. It's excellent to hear we're both easy to contact, and also swift in resolving any issues.
Kind Regards,
Chris
Hosting UK
Super helpful support
Very helpful support - knowledgeable and got the problem resolved super-quickly. And it's always great to be able to discuss with a real human being!
27 November 2025
Unprompted review
Reply from Hosting UK
Thanks for your review.
It's excellent to hear our staff were using their deep knowledge to best assist you, and we pride ourselves on being a human at the end of the phone or a live chat!
Kind Regards,
Chris
Hosting UK
Prompt resolution to my issue
Prompt resolution to my issue. Professional and informative. Very happy.
26 November 2025
Unprompted review
Reply from Hosting UK
Thanks for your review.
I'm so glad to hear things were dealt with professionally and in a timely fashion, it's extremely important to balance both of these and it makes me happy to hear we've got this right.
Kind Regards,
Chris
Hosting UK
Reply from Hosting UK
Hi Daniel,
Thanks for your review.
Time is of the essence and it's important we're both swift and give full, clear and correct answers to all our customers.
Kind Regards,
Chris
Hosting UK
I’ve been with hosting UK for a few…
I’ve been with hosting UK for a few years now and I’ve always been impressed with how quickly they resolve any issues. Today was a great example. I noticed my site was down and raised a support ticket. Within 4 mins someone was working on it and resolved it a little while later. It was some kind of glitch with the SSL, but the tech support team spotted it and sorted it. Our previous hosting company were cheap, but if you had an issue you were on own. Switching to Hosting UK was the best move we ever made!
25 November 2025
Unprompted review
Reply from Hosting UK
Hi Andy,
Thanks for your review.
So glad to hear your issue was seen to in a timely fashion, and a resolution, even if it wasn't obvious at first glance.
We're not always the cheapest, but we're always happy to help.
Kind Regards,
Chris
Hosting UK
prompt & competent
24 November 2025
Unprompted review
Reply from Hosting UK
Hi Susanne,
Thanks for your review. I'm so glad to hear we were quick in solving your issue.
Kind Regards,
Chris
Hosting UK
Great support service
Support personnel (Valencia) answered my query promptly and took all the necessary action. Great service!
19 November 2025
Unprompted review
Reply from Hosting UK
Hi Dave,
Thanks for your review, I'll make sure Valencia hears this kind feedback.
Kind Regards,
Chris
Hosting UK
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