I have been using HostingUK for many years and always recommend them to others. Even though they are becoming part of larger and larger organisations, they have kept the personal approach so tha... See more
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Review summary
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Transferred over 2 websites and a load of email addresses from 2 different hosts to Hosting UK. It went smoothly and we are saving a vast amount of money, simple and efficient service from all concer... See more
Company replied
Moved a hosting/website from another provider and took advantage of Hosting UK's free migration service which went very smoothly. Some easily understood instructions on what I had to do at my end onc... See more
Company replied
I have zero tech knowledge and sometimes get myself very stressed when I come across emails etc that I don't understand related to my website/email/domain. Hosting UK are fantastic, they always respon... See more
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Company details
About Hosting UK
Written by the company
Hosting UK - Web Hosting - Domain Names - Email and Dedicated Servers - all in the UK -
For our description - we will let one of our customers describe what we do....
"Previously, I was with a different provider and every time I had anything vaguely non-standard they couldn't help and weren't interested when I discovered issues with their system. I've been with Hosting UK now for a great many years and the complete opposite is true of HostingUK. Their systems have worked with everything I've thrown at them and on the rare occasion I need help they solve the issue straight away."
Contact info
Unit 24, Ffordd Richard Davies, St Asaph Business Park, LL17 0LJ, St Asaph, United Kingdom
- 01745 586070
- sales@hostinguk.net
- www.hostinguk.net
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 week
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Quick and efficiently dealt with on a…
Quick and efficiently dealt with on a bank holiday.
25 August 2025
Unprompted review
Reply from Hosting UK
Hi Lance,
Thanks for your feedback.
Regardless of it being a bank holiday, we know it's important for you to receive timely assistance.
If there is anything else we can assist with, do let us know.
Kind Regards,
Chris
Hosting UK
Watch out with these guys
Watch out with these guys, They let your domains (even though set to auto-renew) expire and then say things like
"it appears the system did not process a renewal, or generate any kind of notice to yourself, or us to let us know that it was due for renewal."
At the time, they quoted the subsequent fee for reacuiring the domain, to be $3000 + VAT, needless to say hostinguk washed their hands of the problem, and I'm left without the domain....
I think they should've made right as it was their mistake.
In response, to HostingUK. We use your service so that we don't have to log in your portal to check the renewal dates. If your system can sometime not renew automatically despite being flagged to do so, then you understand why I have decided to provide 1 star.
31 August 2024
Unprompted review
Reply from Hosting UK
Hi Steven,
Thank you for sharing your feedback.
I personally reviewed this matter with you in April 2024, when we carried out a detailed check of your account and the logs relating to this domain. At the time, we apologised that the domain had not automatically renewed.
Unfortunately, as almost a year had passed since the lapse, it had already returned to the open market and was reclassified by the Registry as a premium domain, which explains the higher price you mentioned.
Renewal dates are always visible within customer accounts, and many users choose to renew early to avoid risks of expiry. We strongly encourage this to help prevent similar issues.
We also contacted the Registry on your behalf to request a reduction in fees and confirmed we would cover any difference ourselves, but they did not alter their classification.
The domain is still available, and our latest check with Enom shows that the premium registration price has since been reduced.
We regret the inconvenience caused and hope this updated pricing helps you reclaim the domain if you wish to do so.
Kind Regards,
Chris
Hosting UK
Stellar support!!
21 August 2025
Unprompted review
Reply from Hosting UK
Hi Bob,
I'm thrilled to hear our support have done an great job for you, and I've made sure the team are made aware.
Kind Regards,
Chris,
Hosting UK.
Excellent provision & service
Always really helpful & prompt service when I need assistance
21 August 2025
Unprompted review
Reply from Hosting UK
Good Afternoon,
Thanks for your feedback.
Just to let you know, you can always phone us on our number listed on our site, from 9am to 5.30pm Mon-Fri, and we'd be happy to help.
Do let us know if there is anything else we can assist with.
Chris,
Hosting UK
Super fast response and top service
My issue (self inflicted) was quickly resolved by Alan and team. Thank you so much
11 August 2025
Unprompted review
Reply from Hosting UK
Hi Simon,
Thanks for your feed back.
We know these things happen, and I've found myself in a similar position on plenty of occasions. I am glad it was dealt with swiftly.
Kind Regards,
Chris
Hosting UK
Started a company and needed a domain…
Started a company and needed a domain and email services. HostingUK were able to setup and get the service up and running very quickly and with no drama. Any issues were dealt with swiftly and easily.
Prices were competitive as were the annual renewals.
Can't really comment on the support and troubleshooting abilities as to be fair nothing went wrong, hosting worked, email worked, just what I needed.
5 * from me
12 August 2024
Unprompted review
Reply from Hosting UK
Good Afternoon
Thanks for your kind words, I'm very glad to hear there was no drama and our prices are competitive!
Any other concerns or questions in the future, don't hesitate to reach out.
Regards,
Chris
Hosting UK
You can trust Hosting UK
We had a problem with the email address for our website. Whilst Hosting UK hosts the email address, the website is hosted by a different company, and this can complicate the issue. Hosting UK staff were wonderfully patient, resourceful and encouraging over a period of several days, until the problem was resolved. They always responded swiftly and efficiently, leaving me feeling that I could trust them to find a solution.
11 August 2025
Unprompted review
Reply from Hosting UK
Good Afternoon,
Thanks for your feedback.
Just to let you know, you can always phone us on our number listed on our site, from 9am to 5.30pm Mon-Fri, and we'd be happy to help.
Do let us know if there is anything else we can assist with.
Chris,
Hosting UK
Poor troubleshooting capabailities
Everytime I have an issue with this company (the current one is that emails on my services cannot be ised on Instantly for SMTP) it takes days to get any resolution, there is no responsibility taken to actually sort the isse - just batting it back.
I used to have 12 services with them, down to 3 now, soon to be one less. Stay away. There are much better (and cheaper) hosting companies out there (as I have discovered)
6 August 2025
Unprompted review
Reply from Hosting UK
Hi Chantal,
It's disappointing to hear that you have had some issues with regard to your services and you've been reducing them over time.
I can see from your other reviews that you hold businesses to a high standard, and in the past Hosting UK received a 5* review from you, so we would hope to be able to assist in any way we can, and we have reached out to you regarding your issue.
From reviewing the concern in question, I can see that it was raised 24 hours ago, with swift responses from my colleagues looking to assist, and the prior ticket you raised a few days ago received replies significantly under our SLA doing our best to assist and look for as much additional detail as possible, to best provide a resolution.
I am extremely sorry for your disappointment in our service, but if there is anything else we can assist with regarding the remaining services on the account, please don't hesitate to reach out.
Kind Regards,
Chris
Hosting UK
Helpful and responsive
Very helpful and responsive when my website wasn't working properly and checked back later to see if it was still ok.
29 July 2025
Unprompted review
Reply from Hosting UK
Hi Gillian,
Thanks for your kind review.
I'm really glad to hear my colleagues completed a follow up to make sure that things were working as expected, it doesn't take much time and from your review I can see how appreciated it is.
Please don't hesitate to reach out if you ever need assistance in the future.
Regards,
Chris
Hosting UK
1st class company to deal with.
Excellent company to deal with.
I recently purchased an email hosting service and their support engineers were very patient with my lack of patience, due to my DNS taking time to propagate!. The dashboard is well layed out and easy to follow. Highly recommend hostingUK.
30 July 2025
Unprompted review
Reply from Hosting UK
Hi Phil,
Thanks so much for your review.
I understand fully with regard to propagation of DNS - it feels like it should happen instantly but doesn't always go that way, so please don't worry.
If there is anything else we can assist with, do let us know.
Regards,
Chris
Hosting UK
I have zero tech knowledge and…
I have zero tech knowledge and sometimes get myself very stressed when I come across emails etc that I don't understand related to my website/email/domain. Hosting UK are fantastic, they always respond quickly and with patience. I couldn't fault their service at all, you are dealing with real human beings.
28 July 2025
Unprompted review
Reply from Hosting UK
Hi Charlotte,
Thanks for your very kind feedback, it's much appreciated.
I know Hosting and Domains is very much a niche subject, and we can't expect people to be experts - we'd much rather be the experts for you!
Let us know if we can help in any other way.
Regards,
Chris
Hosting UK
Resposive, helpful, friendly and great value
I was experiencing technical problems with my email. I contacted support and they responded quickly with clear instructions.
I transferred my domain to Hosting UK and it was free of charge.
Very pleased
29 July 2025
Unprompted review
Reply from Hosting UK
Hi Paul,
Thanks for getting in touch.
I'm sorry to hear you had some issues with your email - but I'm glad to hear it was dealt with swiftly.
I'll make sure the team receive this feedback.
Regards,
Chris
Hosting UK
Speedy, efficient support as always.
I've been a happy customer with HostingUK for many years. Over those years I've had little need to seek support as the service is rock solid. Indeed, a while ago I migrated in (with their help) some domains I had with another host. It's always been my experience with HostingUK that if support is requested, it is given in a quick, friendly and efficient way through to resolution. That's been the case today also with the issue I contacted them about. First class as always.
26 July 2025
Unprompted review
Reply from Hosting UK
Hi Andy,
Thanks for your review.
I'm really glad to hear support is offered swiftly, and we always see it through to a proper resolution.
If we can help in any other way, do let us know.
Regards,
Chris
Hosting UK
Ive used HostingUK for 15 years
Ive used HostingUK for 15 years. They're brilliant. Attentive service, always efficient, and everything just works - and when it doesn't - they fix it quickly.
24 July 2025
Unprompted review
Reply from Hosting UK
Hi Andrew,
Thanks for your feedback - 15 years! I hope we get another review from you down the line with this positivity!
Regards,
Chris
Hosting UK
Great service
Thanks had a few issues with transferring domain and hosting but the truly came up first class in resolving my issues and get me up and running again.
18 July 2025
Unprompted review
Reply from Hosting UK
Hi Vikash,
Thanks so much for the feedback - it's not always easy navigating transfer of domains and hosting, but I'm glad to hear issues were resolved swiftly.
Do let us know if there is any other way we can assist.
Regards,
Chris
Hosting UK
Support tickets are dealt with quickly…
Support tickets are dealt with quickly and efficiently and the site is user friendly.
20 July 2025
Unprompted review
Reply from Hosting UK
Hi Angela,
Thanks for getting in touch, we love to hear that the team are responding promptly, and that the site is easy to navigate and use.
I'll make sure the dev and tech team get the feedback they deserve.
Regards,
Chris
Hosting UK
Reply from Hosting UK
Hi David,
Thanks for your kind words, it's really great to hear that your issue was resolved, and in a timely fashion.
Kind Regards,
Chris
Hosting UK
Sorted my smtp issues promptly
17 July 2025
Unprompted review
Reply from Hosting UK
Hi Stephen,
So glad to hear your issue was solved promptly - your time is valuable so we always want to assist as swiftly as possible!
Regards,
Chris
Hosting UK
Living off their older reputation I'm afraid
When they were United Hosting, they were fantastic.
However, after the takeover a few years ago, I stayed with their separated part of the business and at first, things continued to be good. I have currently multiple sites and services hosted with them.
However, if I'm being brutally honest, in comparison to similar providers (particularly in the UK) I have started to find their services outdated, slow, poor-performing and unreliable.
Their support team is always responsive, but often feel like it's the luck of the drawer who deals with your query. Some people are quick and resolve the issues, whereas other times I feel like there's a lack of technical knowledge and I end up explaining the issue after my own research - not something I should be doing taking into account what I pay for.
I've had many issues with site performance which go left unexplained and unresolved. They always claim it's my fault and that I should work with my developer. I did - and guess what - it's their poorly configured servers causing the issue (again).
I'll be honest, this company is still living off the reputation it rightly gained while as United Hosting. However, this reputation will not last much longer if things do not improve.
Unless you're a large company with money to throw away, I'd have to be honest and advise you to look elsewhere. Despite the fact their staff are friendly and quick to reply, you don't receive the technical service you should for the prices they charge.
Just as an additional note: I've stated above how the staff are always good. This isn't 100% true. There are 1/2 members who will often come across a little curt and patronising. I'm not going to mention names, but looking at other reviews, it appears we've not been alone.
I'm currently in the process of looking into alternate hosts, however, it appears that in the UK, we're not blessed with many!
17 July 2025
Unprompted review
Reply from Hosting UK
Good Afternoon,
I'm sorry you have felt that staff haven't been as helpful as they could have been, which is why we did ask for some additional information with regard to your enquiry so we could identify individual contact and calls for feedback regarding these.
If you do wish to reach out regarding this via our ticket system, or by giving us a call, and asking for myself, Chris, I'd be more than happy to discuss any of your concerns.
Kind Regards,
Chris,
Hosting UK
Quick response
5 July 2025
Unprompted review
Reply from Hosting UK
Hi David,
Thanks for your review, this is great to see as we know your time is valuable!
If there is any other way we can help, do let us know.
Kind Regards,
Chris
Hosting UK
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