While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Horstmann Heating Controls supporting you the installer, giving quick access to our experts & keeping you up to date with industry news
Roman Farm Road, BS4 1UL, Bristol, United Kingdom
Appalling technical department phoned for help and was kept waiting for ten minutes before being cut off.
Called again and was given a direct number for technical, called and was given a recorded message saying "all our engineers are busy leave your name and number and we will get back to you" still waiting.
No way to treat customers.
Reliable, Simple to use and straight forward to install & set up.
Now with new inovation controls coming soon.
Cant wait especially if its as good as there current range
The timer control unit for the heating and hot water in our house is made by Horstmann. It's the Channel Plus H2 7XL model.
Following a recent power cut the unit failed to operate correctly.
I called Horstmann and was put straight through to a member of their 'Technical Team'. This knowledgeable person was open and honest and together we explored options and solutions.
It was obvious that Horstmann are proud of their products, care about their products, and care about their customers. Refreshing.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
