After a fall without a airvest causing muscular injury to back and neck I spent ages looking at different airvests. Am delighted with it. Love the material and close fit it looks like a stylish gillet... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been having issues with the Twist Air Air Vests I bought from Horse Pilot. They are a good product, however I have received multiple messages from Horse Pilot saying they need to be serviced... See more
Company replied
I’m very satisfied with the assistance and the customer care: kind and professional. My teknit boots are very light, the design is beautiful. I have purchased a size bigger since I have a short and s... See more
Company replied
My daughter has been riding with air vests for several years. She excited to ride with a slimmer vest with an integrated jacket. When I made a mistake choosing the color of both the airbag and the... See more
Company replied
Company details
About Horse Pilot
Written by the company
Horse Pilot: technical equestrian equipment. Riding clothing at the forefront of innovation to serve demanding riders. Riding equipment & saddlery online. Official partner of the FEI - International Equestrian Federation.
Horse Pilot : matériel technique équestre. Des vêtements d'équitation à la pointe de l'innovation au service des cavaliers exigeants. Equipement d'équitation et sellerie en ligne. Partenaire officiel de la FEI - Fédération Equestre Internationale.
Horse Pilot: technische Reitausrüstung. Reitbekleidung an der Spitze der Innovation, um anspruchsvollen Fahrern zu dienen. Reitausrüstung & Sattlerei online. FEI Offizieller partner des internationalen reitsportverbandes.
Horse Pilot : equipo técnico de equitación. Vestimenta de equitación a la vanguardia de la innovación al servicio de los jinetes exigentes. Equipo de equitación y talabartería en línea. Socio oficial de la FEI -Federación Ecuestre Internacional.
Horse Pilot : matériel technique équestre. Des vêtements d'équitation à la pointe de l'innovation au service des cavaliers exigeants. Equipement d'équitation et sellerie en ligne. Partenaire officiel de la FEI - Fédération Equestre Internationale.
Horse Pilot: technische Reitausrüstung. Reitbekleidung an der Spitze der Innovation, um anspruchsvollen Fahrern zu dienen. Reitausrüstung & Sattlerei online. FEI Offizieller partner des internationalen reitsportverbandes.
Horse Pilot : equipo técnico de equitación. Vestimenta de equitación a la vanguardia de la innovación al servicio de los jinetes exigentes. Equipo de equitación y talabartería en línea. Socio oficial de la FEI -Federación Ecuestre Internacional.
Notre promesse
Written by the company
- Nous sommes à l'écoute de nos clients
- Nous nous engageons depuis toujours à traiter chacun de nos clients de manière respectueuse, serviable et aimable.
SAV & Garanties
Livraison en 1-2 jours ouvrables sans frais de retour durant une période de 30 jours.
Tous nos produits sont garantis 2 ans
Si vous rencontrez un problème pendant la période de garantie de votre produit et dans le cadre d’une utilisation normale, vous pouvez effectuer une demande de prise en charge de votre produit en SAV.
Afin d’adopter une démarche éco-responsable, nous privilégions dans la mesure du possible, les réparations pour nos SAV. Les échanges dépendent des stocks disponibles, si nous disposons pas de votre article en stock, nous vous proposerons un avoir de la valeur de votre article.
Bien que nous fassions tout pour traiter votre requête au plus vite, il se peut que le délai avant la prise en charge de votre article soit d’une semaine.
Si vous rencontrez un problème pendant la période de garantie de votre produit et dans le cadre d’une utilisation normale, vous pouvez effectuer une demande de prise en charge de votre produit en SAV.
Afin d’adopter une démarche éco-responsable, nous privilégions dans la mesure du possible, les réparations pour nos SAV. Les échanges dépendent des stocks disponibles, si nous disposons pas de votre article en stock, nous vous proposerons un avoir de la valeur de votre article.
Bien que nous fassions tout pour traiter votre requête au plus vite, il se peut que le délai avant la prise en charge de votre article soit d’une semaine.
Contact info
350 route de la Muque, 59830, Cysoing, France
- +33 4 99 54 63 52
- contact@horsepilot.com
- www.horsepilot.com
4.3
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Horse Pilot
Hello Olivia,
Thank you for this review !
See you soon,
The Horse Pilot Team
Reply from Horse Pilot
Hello,
Thank you for your great feedback!
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Hello,
We are delighted that our brand meets your expectations.
See you soon,
The Horse Pilot team
Great company :)
Easy to use website, products shipped out very quickly - super positive experience and will definitely be back to shop here again
27 December 2021
Reply from Horse Pilot
Hello Samantha,
Thank you for your great feedback!
See you soon,
Horse Pilot Team
Love the products, poor customer service
Love the products but disappointed that the free gift was not included in the order, and then there was no response from customer service when I emailed about it.
25 December 2021
Reply from Horse Pilot
Hello,
We are sorry if you did not receive a response from our Customer Service to your email. Do not hesitate to contact us by phone (+33 4 99 54 63 52).
Thank you,
Horse Pilot Team
Reply from Horse Pilot
Hello,
Thank you for you feedback. We are happy to read that you are satisfied with our products.
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Bonjour,
Merci pour cet avis positif.
À bientôt,
L'équipe Horse Pilot
The online shopping experience is poor
The online shopping experience is poor. Products are separated by color in a confusing way, products are listed in no particular order, and navigation around your site makes searching for other products difficult.
5 December 2021
Reply from Horse Pilot
Hello,
Thank you for your message. We are sorry to read that you encountered a problem.
We remain at your disposal and are going to do our best to improve your experience on our website,
Have a nice day,
Horse Pilot
Great website, iDeal payment would be perfect
Website is clear and obvious. However in NL we’re used to pay mostly with iDeal. That feature would be great to have as we do not use creditcard nor Apple Pay often
30 November 2021
Reply from Horse Pilot
Hello,
Thank you for your message. We take note of your suggestion.
Have a nice day,
Horse Pilot
Reply from Horse Pilot
Bonjour,
Merci pour cet avis positif,
À bientôt,
L'équipe Horse Pilot
Reply from Horse Pilot
Hello,
Thank you for this review !
Have a good day,
The Horse Pilot Team
wrong delivery and not in time resending
I ordered a customized jacket and I've received a standard one, I send it back it specifying that I should have received the new jacket by the 19th Nov to permit me to participate to a competition. I'm still waiting for it...
22 November 2021
Reply from Horse Pilot
Hello,
We are sorry to read that. Our Customer Service is at your disposal by email ( contact@horsepilot.com) or by phone ( +33 4 99 54 63 52 ) for any information about your order.
Thank you,
Horse Pilot Team
Haven’t recieved the product so I can’t…
Haven’t recieved the product so I can’t give 5 star
12 November 2021
Reply from Horse Pilot
Hello !
Thank you for your positive feedback !
The Horse Pilot Team
Good process
Good process, website easy to use, delivery was fast enough, and product excellent.
1 November 2021
Reply from Horse Pilot
Hello,
Thank you for this review.
See you soon,
Horse Pilot Team
Great products, fast delivery
Very fast delivery, great quality products, products clearly stand out, even from the renowned equestrian brands.
31 October 2021
Reply from Horse Pilot
Hello,
We are pleased to read that you like our brand.
See you soon,
Horse Pilot Team
Excellent product and service
16 September 2021
Reply from Horse Pilot
Hello Lesley,
Thank you for your feedback, we are happy to read that you love our brand.
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Hello Sofia,
We are happy to read this. Thank you for your feedback.
See you soon,
Horse Pilot Team
Very easy to pick a correct size with…
Very easy to pick a correct size with their measurement system, plus lovely prices and wonderful selection, which is hard for men's competition clothing.
30 August 2021
Reply from Horse Pilot
Hello,
Thank you for your feedback, we are happy to read that you love our products.
See you soon,
Horse Pilot Team
Very clear & easy to use!!
Very clear & easy to use!!
I love the brand ... so a helpful website makes ordering even easier.
18 August 2021
Reply from Horse Pilot
Hello Alix,
Thank you for your positive feedback. We are happy to read this.
See you soon,
Horse Pilot Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.