HOOK 360° Reviews 

564
•
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were let down by their experience overall. Many buyers shared that they spent several weeks or even months without ever receiving the specific items they ordered or obtaining any shipping details whatsoever. Consumers expressed great disappointment regarding the long delays and the lack of transparency surrounding their purchases. However, some customers also noted that communication channels were completely unresponsive when they tried to get order status updates. People mentioned that the phone numbers listed on the company website were disconnected, leaving emails to go unanswered for a long time. Buyers felt entirely stuck because every attempt to reach out resulted in a dead end with no customer support available.

What people talk about most

Order

People report negative experiences with order fulfillment, noting that weeks pass without receiving items,... See more

Customer communications

Reviewers mention negative feedback about customer communications, noting that telephone lines are... See more

Response time

Reviewers highlight negative aspects of response time, expressing deep frustration over ignored emails and... See more

Product

Users describe negative interactions with product, noting they never received items they bought despite being... See more

Website

Clients share negative opinions on website, reporting that telephone numbers listed are disconnected or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This is a BOGUS Company! I ordered a product in the middle of April 2026 & expected to receive in before May 5 since they boast of next day shipping. It never arrived. I tried calling their Phone num... See more

Rated 1 out of 5 stars

Been almost 3 weeks and have not received items. Contacted customer service via email and no reply. Called telephone number provided on website, and recording says number is no longer in... See more

Rated 1 out of 5 stars

I was excited to place my order and support Hook360. Unfortunately, I never received my order (I could not find any tracking info to find out where the breakdown may have been). I have reached out tw... See more

Rated 1 out of 5 stars

I placed an order on June 1, was charged $35 dollars for it, got a confirmation email saying the order would be shipped with next day shipping. It's 15 days later and the order still hasn't arrived. I... See more


Company details

  1. Activewear Store
  2. also in
  3. Clothing Store

Information provided by various external sources

We ask everyone to bear with us during this current unprecedented state that has affected shipping and couriers. We are working hard to get all orders out. HOOK 360° provides quality outdoor apparel for both men and women. Our products include performance, casual, 360° Bandanas and more. Whether you are fishing, camping, kayaking, biking, snow boarding or enjoying the great outdoors be sure to HOOK the Adv...


Contact info

1.4

Bad

TrustScore 1.5 out of 5

564 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(564)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Excited at First but Disappointed

I was excited to place my order and support Hook360. Unfortunately, I never received my order (I could not find any tracking info to find out where the breakdown may have been). I have reached out twice to Hook360 via email and have not received a response. I also tried to call but received a message saying the number is no longer in service.

19 January 2026
Rated 1 out of 5 stars

Does this company even exist?

Been almost 3 weeks and have not received items.

Contacted customer service via email and no reply.
Called telephone number provided on website, and recording says number is no longer in service.

Feels like I got scammed.

30 October 2025
Rated 1 out of 5 stars

NEVER AGAIN

I ordered from yall awhile ago and had a problem with your delivery!! SO MUCH SO you guys gave me a free neck cover!! I’m having the same issue about where my order is. I’ve sent this company multiple messages on Instagram and Facebook and neither have been answered and I’ve sent emails.

17 October 2025
Rated 1 out of 5 stars

I never received my product

I never received my product. I ordered a neck gator.
I sent an email asking if I would receive it but never received a message back I was ghosted.
I paid for this. Could you please ship it to me as you promised?
Thank you
Robert

10 October 2025
Rated 2 out of 5 stars

Revision to original review

No trust here. Have not received anything from Hook 360 regarding shipping of my item (a neck gaiter), and have not received any reply from their 'customer service' contact form which I submitted inquiring as to the disposition of my order. Will be contacting my cc company to get my $ back. (this was written 2 weeks after making my order.)

#Revision. Perhaps Hook saw my review. I did receive my order with a bonus (junk to me) gaiter. Certainly don't like having to jump through hoops to get what I ordered. I received nothing in the way of an apology or explanation. Upgrading to 2 stars.

5 October 2025
Rated 1 out of 5 stars

Honestly terrible

Honestly terrible. Tried to reach out to 360 through Instagram email and buy two phone numbers and was not able to get a hold of anybody or get a return message. Both phone numbers that I called were disconnected. just was totally a bad experience all around. Bad customer service and I canceled my order several days after the purchase. hopefully I get my money back.

29 September 2025
Rated 1 out of 5 stars

Missing Shirt in Shipment

I had written, that one of the shirts in the shipment was not in the package when it was delivered (package was ripped down the side), but have not had a resolution on the missing shirt yet. I have emailed back a few times without a response.

29 August 2025
Rated 1 out of 5 stars

Very poor customer service and communication

I never received my order. I can’t talk to anyone because the phone number on the website does not work. It’s been over two weeks of me trying to get an update and I have maybe received 2 emails of the 7 that I have sent for an update or even a tracking number. Even after one email said they was getting me the tracking number.

28 August 2025
Rated 1 out of 5 stars

Bad customer service

My order hasn’t arrived since its expected delivery date. I have been trying to email this company but they don’t respond at all !

22 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look