HondaPartsNow.com Reviews 

3,394
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,523 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of genuine OEM parts, noting their perfect fit and functionality. Many people also highlight the competitive pricing, often finding parts significantly cheaper than at dealerships. The ordering process is frequently described as straightforward and easy, with clear options and quick processing, contributing to a positive overall experience. However, some customers also noted concerns regarding shipping. A few experienced longer delivery times than anticipated, and others mentioned being charged excessive amounts for shipping, even for small items. Additionally, some reviewers received incorrect parts or items damaged during transit, leading to frustration.

What people talk about most

Product

Users describe positive interactions with product, often praising the availability of original and OEM parts... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Price

People report positive experiences with price, often noting competitive and great prices for parts, even... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers praising the fast shipping,... See more

Quality

Consumers find quality to be positive, with many reviewers pleased that items arrived safely, as described,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was great except for the shipping timetable. If I could have got the parts next day would have been much better than waiting almost two weeks. But on the plus side the price of shipping was... See more

Company replied

Rated 5 out of 5 stars

Excellent selection of factory parts. The prices are competitive. I bought a couple of other parts that were not factory from other distributers and they don't have the same quality. In fact, 2 parts... See more

Rated 5 out of 5 stars

The price was competitive for oem honda parts, as the mud flap set I bought and installed on a 2024 CRV Hybrid Sport Touring where delivered quickly and complete with connectors. I love the swept look... See more

Company replied

Rated 5 out of 5 stars

Found the parts I needed using general search words, since I did not know the actual part names or numbers. Useful information and considerations were provided when I ordered the part. The prices se... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

HondaPartsNow.com, by Genuine Parts Now, Inc. is the leading supplier for brand new Genuine Honda parts at substantially discounted prices that are directly shipped from authorized Honda dealers to your location. Established as a family run business for over a decade, HondaPartsNow.com offers all available genuine Honda parts and accessories, including hard to find Honda parts.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,394)

1,527 reviews in the last 12 months

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Rated 5 out of 5 stars

1019

1010. I got shipped everything right away and it was nicely packaged and everything would buy from again and do recommend on a personal if you own any type of Honda especially any 90s Honda like preludes and civics perfect for filters and gaskets and other stuff pricing is amazing. Delivery service is also amazing and the order is just so easy to make and put in

19 June 2026
Rated 5 out of 5 stars

Parts to fix A3 Code on 2021 Honda Pilot

The price for the parts I needed were the lowest I found. The delivery was fast, and my parts were OEM and packed very well.
Thank you!

20 July 2026
Unprompted review
HondaPartsNow.com logo

Reply from HondaPartsNow.com

Hello Rebecca,

Thank you for your 5 star review! We're thrilled to hear you found the best price on the OEM parts you needed and that they arrived quickly and were packaged with care. We truly appreciate your business and your kind words, and we look forward to serving you again. Thank you!

Rated 1 out of 5 stars

Attempted price hike 3 days after the sale was final.

Sorry I'm writing this review late. I ordered the right front bumper retainer bracket a few months ago & paid the charge in full. They did nothing on shipping. Three days later, they more than doubled the price from $27.35 to $61.68, asking me to pay the hiked portion. I was shocked & refused to be victimized. So, I had to get my refund & move on by ordering it from Walmart. My project was delayed for more than a week because of their misconduct. I wonder where their good reviews came from? Please see the 2 of their emails for details.

Email # 1:
Dear Charlie Z,

Thank you for shopping at HondaPartsNow.com.

Most orders are processed and shipped within 1-3 business days. You will receive an email notification with tracking information once your order has shipped. Below is your order confirmation. Please keep a copy for your records.
Order Details
Sales Order No.: CH051575242 Order Date: 02/27/2026
Check your order status >>
Shipping Address
Charlie Z

Summary
Subtotal $27.35
Shipping & Handling $13.78
Tax $3.11
Total $44.24
Shipping Details
Shipping Method: Best Standard Delivery $13.78
Part Description Subtotal

Part No.: 71143-S9V-A10
Beam, R. FR. Bumper Corner (UPPER) $27.35

Emali # 2
Hello from HondaPartsNow.com,

Thank you for ordering your part(s) with us.

To continue processing your order CH051575242, your attention is required for the following issues.

Description Amount
Price Adjustment 34.33
Subtotal $34.33
Tax $3.35
Total $37.68

It looks like 1 or more of the part(s) on your order has a price increase. The following part(s) are listed below with the new price(s).

Part # 71143-S9V-A10
New Price $ 61.68
Additional Cost $34.33

Please note that prices on the website will reflect the correct pricing during scheduled website maintenance, approximately every 3-5 days.

In order to continue to process this order, please click the button below.

Information: If you prefer not to do so, tell us what you want us to do.

Regards,
Customer Service
HondaPartsNow.com

26 January 2026
Unprompted review
HondaPartsNow.com logo

Reply from HondaPartsNow.com

Hi Charlie,

Thank you for your feedback. We understand your frustration and apologize for the inconvenience.

OEM part pricing and shipping costs are based on manufacturer data, which may occasionally be updated after an order is placed due to changes in pricing, availability, or shipping information. When a discrepancy is identified, we notify the customer and provide the option to either approve the updated total or cancel for a full refund. In this case, your order was canceled as you decided.

We would also like to clarify that we value customer satisfaction. We do not alter or remove reviews, and our ratings reflect the experiences shared by customers who have chosen to review our service.

We regret that we were unable to meet your expectations and appreciate your feedback. For more information regarding our sales policy, please visit: https://www.hondapartsnow.com/service/honda-sales_policy.html

Rated 1 out of 5 stars

I been scam over $900.00

I been scam over $900.00
Shipping Label Created
OKLAHOMA CITY, OK 73118
May 31, 2026 5:50 AM
I haven't received my product 07/24/26
I did call ask refund but RMS investigate give them 24 to 48 hours

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Return

Had to return some of the shipped parts and was told,

“Your RMA request requires images of the part(s), packaging, and labels.

Please be sure to capture images of the part numbers on the labels as well.”

And so I did. Sent the images and then received,
“We are sorry to inform you that your request has been denied due to the following reason(s):

The part(s) is non-returnable items due to it being, but not limited to:

- Any opened packages or unsealed items.”

It may say ‘but not limited to’ - but it is the only reason stated so…

The quality of the catch-22 is only outpaced by the level of bad English.

9 July 2026
Unprompted review
HondaPartsNow.com logo

Reply from HondaPartsNow.com

Hi Martin,

We take all feedback seriously and would love to take a second look at your RMA request. Before we could proceed, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible.

We appreciate your understanding and assistance.

Rated 5 out of 5 stars

Easy and convenient website for…

Easy and convenient website for ordering parts, with prices about 30% lower than other places. Highly recommended!

18 July 2026
Unprompted review
HondaPartsNow.com logo

Reply from HondaPartsNow.com

Hello Jirachai,

Thank you for the fantastic review! We're happy to hear you found our website easy to use and that our pricing provided great value. We appreciate your recommendation and your support, and we look forward to helping you with your OEM parts needs again in the future!

Rated 5 out of 5 stars

good customer service

good customer service, to the point.

Delivery was timely, product was packaged well.
Price was good.

18 June 2026
HondaPartsNow.com logo

Reply from HondaPartsNow.com

Hello,

Thank you for your wonderful review! We're glad you found the parts easy to locate and that our customer service, pricing, packaging, and timely delivery all met your expectations. We truly appreciate your support and look forward to serving you again for your future OEM parts needs!

Rated 1 out of 5 stars

Victim of Honda Parts Now's return policy

I am now a victim of HPN's return policy on a mistake that they made. I ordered all the parts that I needed for a repair in advance, expecting the slow delivery - which occurred despite their exorbitant shipping charges. It took me weeks to make the bulk of the repair due to my work schedule. Today I went to install the last part and it turns out they sent me the wrong part.
The difference is very subtle and corresponds to a different dash number of the part. As a result, it doesn't fit the mating part.
Their response was that it doesn't matter since it's beyond 30 days - EVEN THOUGH IT'S THEIR FAULT! Barely a week over the 30 days since I received the part!
I won't even give details of their new AI (Anti-Intelligent) call system, where you can't talk to a human. It must have been added due to all the complaints that they are receiving.
Myself and my friends will avoid them in the future!

15 July 2026
Unprompted review
HondaPartsNow.com logo

Reply from HondaPartsNow.com

Hi Art,

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Like most retailers, we maintain return timeframes so requests can be handled fairly for all customers.

Unfortunately, we are unable to extend the return window beyond the timeframe outlined in our policy. We appreciate your feedback and regret that we could not accommodate your request. For more information regarding our returns policy, please visit: https://www.hondapartsnow.com/service/honda-return_policy.html

Rated 5 out of 5 stars

Very quick and easy find of the…

Very quick and easy find of the products I need and the order process. Prices were great.

15 July 2026
Unprompted review
HondaPartsNow.com logo

Reply from HondaPartsNow.com

Hello Denise,

Thank you for your great review! We're happy to hear you found the parts you needed quickly and that the ordering process was easy. It's also wonderful to know you were pleased with our pricing. We appreciate your support and look forward to helping you again with your OEM parts needs!

Rated 1 out of 5 stars

Be warned

Be warned! Prices are competitive: however, HondaPartsNow.com over-charged for shipping on my order (Order nbr: CH731569905) and if you get Michelle the so called "manager," be prepared to be met with a brick wall that just repeats itself from a training script. She can be rude and not customer oriented since they already have your money. Note: The items were less than one pound (Honda Civic rod bearings), shipped within my region of the US and sent in a standard bubble mailer envelop via USPS ground advantage which is the cheapest way to send any item. I was charged $32.33 for the slowest cheapest shipping! To compare, USPS priority mail standard flat rate to ship the same item is only $11.00 with tracking and faster shipping. Others reviews note the same practice so this is not a one time thing so again be aware of this when dealing with this company. The bottomline is I would highly recommend you take your business elsewhere!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything was smooth but you should…

Everything was smooth but you should give free shipping of orders above $100.

13 July 2026
Unprompted review
HondaPartsNow.com logo

Reply from HondaPartsNow.com

Hello Danny,

Thank you for your feedback! We're glad to hear your experience was smooth and appreciate you sharing your suggestion regarding free shipping on orders over $100. We’re always looking for ways to improve the customer experience and will take your feedback into consideration. Thank you for choosing us, and we look forward to serving you again!

Rated 1 out of 5 stars

BUYER BEWARE!

BUYER BEWARE!
I needed an airbag for a 2014 accord. I ordered it and signed a non-refundable agreement, which makes sense for the part. They sent it FedEx (the worst shipping company) with signature required. After being unable to coordinate with Fedex it was sent back. That's fine. For nearly 2+ months I repeatedly tried to have it reshipped to me, agreeing to pay for shipping again. They never did. I requested a refund multiple times highlighting that the non refundable is IF you actually get me the part. On multiple requests they kept closing out the refund ticket saying it was completed and the refund had been processed yet the credit card shows no record of it.

This really feels like a scam.

11 July 2026
Unprompted review

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