Home Telecom Reviews 

Diego was really helpful and patient getting me set up with a gas supplier. Appreciate the help!

Good description of digital service offered and answered questions.
Long hold time on phone call

Mia was brilliant. She explained everything to me very clearly, I felt like I've known her for years. Very good service and very good employee. Thank you Mia!

I did used the live chat and spoken to Will and he helps me so fast with my problem with Internet connections. He quickly respond my inquiries. I was worried not to fix quickly as my children needed but thanks for the quick response and it solved my problems.

Amir was very helpful and explained the services well and clearly, and when the time comes this will save a lot of stress.

Jordan is the best! He was professional, relatable and had my best interest at heart. He made the process so simple and easy and I would always recommend him 10000/10. He deserves a raise!

Very reasonable always, no issues, Gr8 service

Ben was absolutely amazing in providing information and was clear in his understanding of what was the best fit for my large family regarding traffics for gas and electricity. Ben was very bubbly and friendly. He was a pleasure to speak with and I was at ease talking with him. All round a great experience in discussing options for my move. Thanks Ben! ☺️

Very friendly and helpful fast to work with you to get you your house brilliant people impressed thanks

Matthew was really helpful when he reached out to me on phone.

AMIR. Great polite guy would recommend.

Corey was really helpful & friendly.

Spoke to Guy and he was very helpful in arranging our Utilities for us and also awaiting to sort the WiFi

Mia was extremely helpful in setting everything up quickly and effectively.

I had a very disappointing experience with Home Telecom and would not recommend them based on how my account was handled.

I moved out of the property on 4 October 2025 and informed Home Telecom through multiple channels, including email, telephone and online chat, that I wanted to terminate my account. Home Telecom subsequently confirmed that my account had been terminated and refunded me for periods when I had not used the service.

Despite this, I was later contacted by LCS regarding an alleged outstanding balance. This was extremely frustrating and confusing, particularly given the previous confirmation that the account had been terminated and the fact that I had not used the service after moving out.

I have now had to spend additional time formally disputing the alleged balance and asking Home Telecom to explain why the matter was referred for collection in the first place.

Based on my experience, the account closure, billing and communication processes have been extremely poor. Customers should not have to repeatedly prove that they terminated an account after receiving confirmation of termination.

I hope Home Telecom investigates this properly, corrects its records, and ensures that customers are not pursued for disputed charges after their accounts have been closed.

And BTW: this issue is still not resolved:)

Jordan has been so helpful and a pleasure to talk to

I contacted the online chat this morning as I find it quicker than waiting for someone to answer on the telephone.
I spoke to a nice man called Will who put my mind at rest due to my bill.

Cory’s brilliant.

I was taking to Mathew . He was
very helpful, knowledgeable and answered all my questions. Very pleasant experience and we even manage to have good laugh! I am very happy customer! Thank you!

WILL
in the last 2 days I have done live chats with Will and he has been very helpful. There is a lot of emails and stuff posted to you with the router but it doesn't explain the basics so in that respect Will was great