HomeSense Reviews 244

Homesence is a very professional business with great staff i would like to mention Amelia very helpful and extremely knowledgeable would highly recommend this company

I usually love shopping here. Today however, I had a different experience. The staff who were stocking the shelves were so rude, barging around, pushing past customers and never once apologising for getting in the way. It was difficult to look at the items on display as I was constantly having to move out of the way for a staff member to get past. I felt like the customers were just an inconvenience to them. The framed pictures were so tightly packed, it was impossible to lift them out of the rack. One member of staff shouted out to a customer ‘have you finished with this then?’ .The customer was embarrassed and explained she was going back to it. Overall, no customer service whatsoever - and the attitude of the man at the till was exactly the same.
Location: York, Monks Cross

Great products, but the customer service is absolutely rubbish !
I carried 4 items to the till, all of which were breakable. The member of staff who served me literally only spoke to me once, which was the amount that my bill came to, when I asked how she expected me to carry them . She said it would be 20p for a carrier bag! After I’d spent £40.
She said I didn’t ask for one? Well maybe if she offered one I’d of known I had to pay for one. Not one ounce of politeness in her. Undeliverable rudeness from a shop that sells such nice things.

After sales service is awful
Sent many emails that get unanswered even rang but did not get back to me
All i want is a refund for a small table I bought in Newark but want to return it to Blackpool (they refused)be warned shop on internet is easier to return goods
After another call from myself it has now been sorted but not until a long drawn out procedure

Always come away with more than intended

Went in to buy some cooking utensils and ended up with a sofa! The Altrincham team were great.
At least three of the staff were helpful and informative about purchase and delivery details.
Sandra on the till was especially patient wilst we organised delivery with the helpful Anyvan service.
Compliments to all at this store!!!

What a delightful experience for anyone who’s ever wondered what it would be like to shop in a yard sale after a minor earthquake.
At the till, I joined a queue that moved with the urgency of a snail on sedatives.
The gentleman serving me was a masterclass in minimalist customer interaction.
He achieved the holy trinity of nothing: no greeting, no eye contact, no smile.
He simply processed my item with the quiet despair of a man who knows no-one will win in the end.
The only thing he handed me was a receipt and a profound sense of pity for us both.
Can't wait to not come back!
Location: Sears Retail park in Solihull.

I always enjoy going into a HomeSense and exploring! I found it by chance one day, went in, thoroughly enjoyed shopping there and left happy. Repeat many times. It’s the attractive look of the store, somehow the layout, the attractive things I get here, gifts to a bath mat, even a holiday jigsaw puzzle, candy, maple syrup. The linens like sheets, towels I’ve bought there hold up, they are quality, so it’s nice to bring home things for my place. Other people I’ve talked to about stores like it. Also, I like it here because I don’t feel they overcharge at all. There’s no comparison to exploring nice things in a store and scrolling on a website where you can’t actually see the things. I respect the think-tank folks who kept to brick and mortar shopping. Checking out beautiful things for your home is one of life’s more enjoyable things to do. Happy in Scarborough 😋

Today I was served by Aminah at the Merry Hill, West Midlands, Branch.
As I was sorting through all my loyalty cards Aminah pointed one out to me and said you have money on that.
I did not understand.
She says it is a gift card. I don't even remember how long I have had it or who gave it to me.
She fed the number in manually and informed me there was £20 on it.
What a lovely surprise.
I told her you have been so kind and I will do you a review. She thanked me and gave me a receipt with her name on it.
Well Homesense she does you proud.
She is a star.
So here it is but I could not do it on the proper Review App because I was taking too long and it threw me out.
Can I just say I have Glaucoma and we have problems reading coloured paper so I could not go through your official channel in the short time you give.
Something for you please to bear in mind.
A big thank you anyway.
The store and your sister store TKMaxx are a delight to wander round and I have always found your staff to be pleasant and helpful.
You run a good ship. X

Overpriced and no toilet for customers

Always a worthwhile visit at Homesense Altrincham branch. Lovely collections, and the staff are super friendly and helpful. Need to specifically mention Rhoda and Helen. They are lovely ladies and amazing with their customer care. It's always a joy to visit this Homesense branch.

A lady by the name Rachel served me in the Taplow branch, lady rudly accused me of adding a reduced lable on a book that was reduced along with others alike, she refused to scan the lable to see if the price was correct for the item and just said she knows the book would not be reduced from just 2 pounds to 50p, I calming explained that I do not know what prices item are suppose to be and of a produced has more than one reduce lable who am I to agure what prices is correct or not, she refused to check the other books that was reduced so I deleted the offer to purchase the item as felt very embraced after her lack of customer service. I purched my other items and left the store and will not be returning.very shameful experience on a day that I was bad news and wanted to shop to relive the stress, thanks for making it worse.

Ella at the greenwich Homesense store gave us really good Customer service and was very helpful and polite

I've been in many Home Sense, I can say the one in Cornelius has the most friendly, mature, helpful staff. Angela was a huge patient help at checkout. Another kind staff member walked around the store to help looking for little frogs ( no luck ) but kind of her.

Llanishen store staff obviously have had no training on how to treat customers disgusted to be accused of shoplifting and a friend who was pushed to stay in the store then claims she was assaulted totally wrong and the staff are very rude to say the least wouldn’t recommend this place to my worst enemy.

Brought a garden table and 6 chairs , used AnyVan to deliver it as homesense have this advertised in store , when delivered and unpacked I noticed a long scratch on one of the table legs, took photos and went straight to the store within half an hour of delivery. The manager said she would give me 10% off and proceeded to ask the sales girl to work it out on the calculators as she didn’t know what 10% of £799 was . I agreed to the 10% then the sales girl said it’s £79 , to which the manager said no that’s too much you can have £10 as a goodwill gesture. I said you have offered me 10% to which she said she can change her mind . I left the store fuming . Emailed customer service explaining what had just happened, now have a response and it’s up to me to contact the delivery company, it wasn’t the driver who did this as the scratch was under the wrapping, so whoever wrapped the table wrapped up the scratch before delivery.

Used to be a pleasure to go to a homesence now however I don't know if changed their buyers but is now full of nothing even remotely tasteful or classy now full of brightly coloured cross between hippy dippy stuff and something from roman gypsy interiors on one hand and tacky tastless rubbish on the other, really disappointing and a complete let down won't be back.

‏The reason for the dismissal of an elderly married female employee names

Marjan Jofreh
Homesense
1000Main St ,West Vancouver,Bc BC V7T 2Z3

‏is that she had an illicit relationship with married men at the store.

Homesense now turned into tkmax , what a shame , wont be going there again . Was a good shop when it was homsense but not tkmax

HomesSense Taunton, Bristol and Swindon - My favourite South West home furnishing stores to add a touch of wow to the decor