Homesealed Reviews 

648
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers had a great experience with this company. Customers frequently praise the installation teams for being exceptionally friendly and professional, stating that they work efficiently and always leave homes completely clean and spotless after finishing the job. Consumers also appreciate the excellent quality of the products, mentioning that the new windows and doors successfully improve heat retention and modernise the property. However, some customers also experienced occasional issues regarding poor communication from the office, unexpected organization errors, or minor installation delays. A few reviewers additionally mentioned concerns about pushy sales tactics or specific maintenance problems requiring subsequent follow-up visits and repairs.

What people talk about most

Service

Clients share positive opinions on service, noting that installation teams are professional, friendly, and... See more

Staff

Customers had positive experiences with staff, frequently highlighting that installers and fitters were... See more

Product

Reviewers highlight ambiguous aspects of product satisfaction, as many consumers praise the great windows and... See more

Quality

Users describe positive interactions with quality, noting that the finished product is fantastic and the... See more

Customer service

People report ambiguous experiences with customer service, as many consumers praise helpful representatives... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Felt bit let down at beginning of consult correspondence wasn't great. Once I was assured everything went smoothly. The guys who fitted windows (Mark, Craig) were great. Experienced tidy friendly. Not... See more

Company replied

Rated 4 out of 5 stars

A great experience throughout from start to finish for our new windows. A good informative sales pitch and good workmanship carried out on the day of installation with no mess left behind. We were ale... See more

Company replied

Rated 4 out of 5 stars

From the start they were very informative and eager to get the job done quickly in whatever time suited myself and were very flexible with dates. The workers that came to fit the windows where great b... See more

Company replied

Rated 4 out of 5 stars

The salesperson that came to do the quote was a bit over the top. He ended up making himself look a bit of a conman. But just as well I looked past that. Because the new windows installed have been gr... See more

Company replied


Company details

  1. Home Improvement Store

Written by the company

At Home sealed Scotland we take installing quality products seriously, so much so all our doors and windows come with an extensive, easily transferable 10 year guarantee.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

648 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(648)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Adam and Dougie fitted 4 windows today…

Adam and Dougie fitted 4 windows today for me. They worked nonstop and tidied up after themselves. Their workmanship is top notch and I would highly recommend them and their company. Well worth 5 ⭐️’s.

24 June 2025
Unprompted review
Homesealed logo

Reply from Homesealed

Hi Maureen👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team

Rated 5 out of 5 stars

New French doors - excellent experience

We had French Doors fitted - and everything about the experience was fantastic! Ben, our salesman, was great - and made the experience run smoothly. Three weeks between ordering and fitting - outstanding! I would definitely use their services again.

17 June 2025
Unprompted review
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Reply from Homesealed

Hi Drew, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

New bedroom window.

They were very quick and very good. Tidied afterwards, the only one thing wrong was they forgot to leave me the keys for the window.

Irene Mckechnie

20 June 2025
Unprompted review
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Reply from Homesealed

Hi Irene, thank you so much for taking time to leave your 5 star review, we greatly appreciate it. Your feedback and comments will be passed on to every department and we will make sure that issue is resolved as soon as possible. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

C Mc Math

We were looking for our old windows to be replaced. From sales to replacement, we were kept updated every step of the way. Fitters were on time, did a fantastic job and left everything clean and tidy. We are loving our new windows and would recommend this company to family and friends

18 June 2025
Unprompted review
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Reply from Homesealed

Hi Caroline, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 1 out of 5 stars

Highly unprofessional company.

Having received a quote from this company and then proceeding, I decided to cancel the agreement as is my right due to the fact the price turned out to be stupidly high compared to two following quotes. They pick their priced out of thin air and don't even provide the entire price on their quotes. Having given written notice I was cancelling, to this day I still haven't even received a reply from them, instead I was phoned constantly by their salesperson on several different numbers and turning up at my property. They have made no attempt to return the surveyor fee charged at the time and now my credit card company is involved. Avoid this company at all costs.

31 May 2025
Unprompted review
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Reply from Homesealed

Hi there Mr Scott, Thank you for taking the time to leave your review. Could your please call our customer care help line on 0800 088 6430 to allow us to investigate this fully.

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Homesealed have just fitted my new…

Homesealed have just fitted my new Front and Back Doors. I am absolutely delighted with them and the two chaps that fitted them were excellent very friendly and very professional and took care of my property
I would certainly recommend Homesealed to anyone looking to replace their doors.

Mrs Roberta Watson
Glenrothes

12 June 2025
Unprompted review
Homesealed logo

Reply from Homesealed

Hi Roberta👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team

Rated 5 out of 5 stars

Professional Service & Amazing Team

The whole experience is fantastic. The team is swift, professional, attention to details, they tidy up the place after the installation. Special shout out Danny & Rocky! you guys rocks!

Highly recommended.

9 June 2025
Unprompted review
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Reply from Homesealed

Hi Kenny, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Fantastic product and best service

Fantastic product from a terrific, reliable team. Couldn’t have asked for more from ‘The A-team’ that is Emad, Alistair, Danny and Rocky and Claire in customer service, all of whom went above and beyond to deliver an excellent service. Wouldn’t buy windows, doors etc from anyone else!

27 May 2025
Unprompted review
Homesealed logo

Reply from Homesealed

Hi there👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team

Rated 5 out of 5 stars

Top Quality

Whole experience from start to finish was top quality and professional. Came out in the morning to fit 2 front windows and they had them fitted, sealed and new window sills installed within an hour and a half! Couldn't recommend enough.

7 June 2025
Unprompted review
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Reply from Homesealed

Hi Jonny, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 1 out of 5 stars

Nightmare saga …

Sent in review before and had a visit from the man for repairs to adjust windows 4 years on he made slight difference to two windows for noise but third windows still very draughty said they would be back but no show saga continues and dont use there ikano bank system what a night mare that was
Did complain same day as engineer left but no response as we only have 5months for small claims court might be only option

11 February 2025
Unprompted review
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Reply from Homesealed

Hi there Mr Doherty, Thank you for taking the time to leave your review. We apologize for your negative experience with our company. Could your please call our customer care help line on 0800 088 6430 to allow us to investigate this fully.

Many Thanks
Michael
Customer Care Team

Rated 1 out of 5 stars

Sham service/phishing

This company is offering a ‘rebate’ on old double glazed windows - according to them that rebate is supported by a Scottish Government subsidy scheme.

This is simply untrue. It’s a scam based on false information.

17 May 2025
Unprompted review
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Reply from Homesealed

Hi there Rory, Thank you for taking the time to leave your review. Could your please call our customer care help line on 0800 088 6430 to allow us to investigate this matter fully.

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

3 windows installed

From start to finish the whole process was very professional and friendly. When windows were being installed we were told roughly how long it would take and the guys kept us up to date as to what was happening. Windows very good quality and would definitely recommend the company.

27 May 2025
Unprompted review
Homesealed logo

Reply from Homesealed

Hi Smith👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team

Rated 5 out of 5 stars

New Front Door

From contacting Homesealed, to picking a new front door to survey and fitting was a smooth and easy process. I was kept up to date all through the process. The fitters were quick, friendly and left not one bit of mess behind. I am delighted with both my door and the service received.

2 June 2025
Unprompted review
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Reply from Homesealed

Hi Yvonne, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 4 out of 5 stars

Decent job carried out.

We had a very thorough sales evaluation including full explanation of the process. We had our letter with date for installation, unfortunately there was a miscommunication somewhere as nobody turned up on the day allocated. I had to phone to find out what was happening, to be told that we should have been contacted to let us know there had been a change to the date. The next day we were supposed to have someone turn up, we then had a call to say it would need to be rearranged.
On the rearranged date all went according to plan. The team were very good and completed all 7 windows and a door within the day. Not much mess was left behind (some dust) and all materials were removed with them.

12 May 2025
Unprompted review
Homesealed logo

Reply from Homesealed

Hi there Sandra, thank you for your review Your feedback will be passed through to our team. If you need anything in the future you know where we are. Many thanks

Michael
Customer care team

Rated 5 out of 5 stars

Installation of 3 new windows

Chose Homesealed to install 3 new windows and they were very friendly and professional from the first appointment to the completion of the work, particularly Danny & Rocky who actually fitted the windows.

Everything was clear and concise from the outset and was carried out in line with everything they said would happen, with good communication on each stage (quote, survey & fitting) throughout. Very good quality work and we would rate them highly.

27 May 2025
Unprompted review
Homesealed logo

Reply from Homesealed

Hi Douglas👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team

Rated 5 out of 5 stars

Windows and door

I needed a large amount of windows and a door installed and from the word go the service was excellent. Ross was the first contact and he was fun to deal with and together we sorted out the best way forward for a relatively complex project. Soon after Jim the surveyor arrived and expertly and carefully sorted out the fine details. Finally Malcom and his team installed the windows and door and did a really efficient and excellent job -keeping me up to date all the time and working out some minor challenges with me. Everybody involved throughout the project was hard-working, skilled and very friendly and my house was left in great condition and the whole project has totally enhanced my house. I am very pleased indeed and would not hesitate to recommend the team. This was a relatively complex job of work and whereas the windows are fitted perfectly, unfortunately the trim around the door is not correctly aligned. Nevertheless, Ross has been around again briefly and has assured me that this will be quickly sorted and I am sure it will!

28 May 2025
Unprompted review
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Reply from Homesealed

Hi Stuart, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Highly recommended

Excellent job done by Danny and Rocky. Would highly recommend.

28 May 2025
Unprompted review
Homesealed logo

Reply from Homesealed

Hi Andrew, thank you so much for taking time to leave your 5 star review, we greatly appreciate it. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Danny and rocky

Both were polite explained what they doing ,roughly how long it would take,cleaned up after they finished done a excellent job 10/10 I would recommend company to my family and friends

29 May 2025
Unprompted review
Homesealed logo

Reply from Homesealed

Hi James, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 1 out of 5 stars

A type or gerilla marketing that I…

A type or gerilla marketing that I would never go for. Rang doorbell, someone was saying that they offer great prices due to some schemes that are available for even working people, not just low income households. Said that our neighbour also booked an appointment for assessment that day for 5:30. Out of interest I booked one for 5 when husband is at home. Took my number and five minutes later I received a call to confirm the booking for a free assessment.

Guy came at 5, started to talk talk talk talk, about buildings, schemes, us, etc. after over half an hour very fast talk, he finally got to the point to look at the external walls. More questions and talk talk talk. Then he explained a kind of flexible loan they offer with a one off admin fee of £399 as they need to do lots of admin to get the scheme offer approved.

He then called his 'boss', talk talk talk again and asked that person to give a quote. It was nearly 10k, a few hundred less. And just now, just fur us, just that moment they can reduce for £4860..... but we need to pay the £399 that evening. We said we want to consider as husband just started to work after a long break, then he banged the question: 'Do you have a credit car?' FFS! That was the moment when I decided no.

As soon as we said no, he even offered to put the £399 towards the instalments. Still said no, then called the so called 'boss' and talked talked talked again emphasising loudly that we do not want the offer blah blah and he does not thing there is point for the boss talking to us as we decided already. Then quickly ended and told us that the offer only stands that moment, if we change our minds even tomorrow we won't get the option to get the discount.

What a disgusting way of invading people's privacy and get data from them. I will ask them to delete all my data as per the GDPR. And no mate, there is no way that anybody in their right mind would just bring their credit card to a random person whom I did not even initiate the visit with. Well, whoever does that deserves what comes after. Tasteless...

28 May 2025
Unprompted review
Homesealed logo

Reply from Homesealed

Hi there thank you for bringing this to our attention, we as a company are very sorry for the experience you have had. We will fully investigate this matter and get back to you as soon as possible unfortunately we have checked with our customer care team and we don't have any complain registered, could you please contact us at your earliest convenience and allow us to investigate this for you. Please call us at 0800 088 6430

Many thanks,
Michael
Customer care team

Rated 5 out of 5 stars

After much searching

After much searching, we chose Homesealed to install five new windows and a front door, and it was the right decision. They were friendly and professional from the first appointment to the completion of the work. The quality of their work was of the highest standard.

Later, we decided to have the house painted, so we called them. We were introduced to Roan, who is a true asset to the company. He guided us through the different processes and helped us secure a great deal from Robert that suited our needs.

On the scheduled day, James arrived to prepare for the work. He kept us informed and worked diligently throughout the process. Three days later, the job was tidy and finished, resulting in an excellent outcome.

It was a five-star job from start to finish, courtesy of a trusted and professional company. I will not hesitate to use them again when we need new fascia and guttering. Recommended for Quality and friendliness.

17 May 2025
Unprompted review
Homesealed logo

Reply from Homesealed

Hi Robert👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team

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