Home Instead UK Reviews 

Don't use this company. I remember Megan Thomson the Client lead of South Glasgow visiting our home making big promises and selling a dream of her staff who'd apparently free me up from my caring duties and they'd do things like "make a pot of soup" and "let me go for hobbies or a coffee and get me back to being me" Reality? Staff who turn up and do nothing for the hour or shout on me to assist them or leave me to do all the work - none of them brought the required PPE like aprons or gloves so I had to provide them. Final insult was the Pamela Cowan the Service manager saying after an hour long meeting she agreed we'd had bad service and would sort it we're still weeks later receiving invoices for payments - Avoid avoid avoid. Zero stars for everything which the website doesn't allow!

Lincoln branch. Very poor training. Mostly done at home. They say they'll pay you for the time, but I never got it. You pay your own DBS (I should've realised then) They give you a few shadow shifts, not nearly enough. Then, expect you to know what you're doing. They give very little time to get to the next person, and if your late, you use your own time. Fuel is 35p a mile. Not nearly enough. All the care plans are out of date, so I felt unprofessional for not knowing the facts. I never felt supported once. Noone asked me if I was OK. Some of the clients just need a cleaner & they're paying £30 and hour for carers?!
When i had an interview, I told the manager of my upcoming doctors appointments I'd be having & when I asked for an hour off I got a very rude email back stating they wouldn't let me. The care director & her minions are the most rude & unhelpful 'people' i have ever worked for in my 25 year career in care. I left the place after a very unhappy 2.5 months, & will never ever use this company! Please, do yourself a favour & get a care career with the council. They're the only place that will treat you right!

There is a lack of communication and Fred Mairet the manager is heartless, as well as his side kick Emma Blout. Since April 2020 I am still waiting for hours to be available for me to work. This is now coming up to 5 years of not hearing from them. Why haven't you sent back my p60 since e you cannot fulfill the contract. Why are you still holding on to my documents. Should I have to seek advice from a professional in how to obtain my documentation. I hope I get a response as I have already emailed and WhatsApp a message, yet I have had no response as of today 7 February 2025. This company is a shambles.

This a really strange review, not least of all because no one from Home Instead responded to a query I made last week re 'home assistance' for my elderly mother - which is really the nature of my complaint to be fair.

I went onto the Home Instead UK website last week and filled out a form to enquire about costings. Only no one got back to me. I phoned the national helpline this morning to make further enquires only to be told they don't support our postcode area. Would it not have been more professional and courteous of someone to call and advise me of this fact?

It does make me wonder what level of services they do actually provide!

We have been very pleased with the care for our Dad in Surrey. Lovely people caring for him and has helped him feel much happier.

I'm not too sure why, but people that call themselves carers are often not very nice people
Back during lockdown I was interviewed by this company. At first I thought it was a nice place but then they started being horrible and condescending towards me.
I realised later the one of their colleagues was someone strange who had been hate campaigning me for quite a while; 15 years actually.
Since then I've made it quite difficult for hate campaigners and on the date below Lucia from home instead tried to add me on Facebook.
I did ring her and asked her why she had put a request in for somebody that she had helped to hate campaign.
Her boyfriend made a offensive joke's and slurs on my mental health, when all I was doing was asking a question.
I resent your company trying to hate campaign me.
I realised it was your colleague that started the hate campaign as all the hate campaigners seem to be carers and not just from home instead.
You would think if you was going to hate campaign somebody that you would not use just carers because what you've done is alert me to the fact of who started it.
I'm not going to mention her name here but she knows who she is.
Hate campaigning is when people spread hate speech to harm or upset and make others have poor opinion of them and promote prejudice.
Please don't think you're clever and please don't do it again.

I can’t speak highly enough of the Mid-cornwall team Who step up to look after my dad at a minutes notice
Thank you so much to Patrick, Libby and their dedicated team of girls

Terrible company, the business model is to rip off customers using unfair terms in the small print. They insisted on levying a £20 per month "subscription" charge after my father in law went into care while his arm was broken but failed to point that out when we spoke, had they done so I would have that point cancelled the care package permanently. Very poor practice, relying on contract small print to try and catch customers out. Even worse, now that I have told them that the care package is permanently cancelled they are still trying to levy a £20 charge each future month until the disputed bill is settled. These are grossly unfair contract terms and I don't think would stand up to any legal challenge.

Can't say enough about how good Kerry and all of the team were last year. Nothing was too much trouble. The team genuinely cared about their clients. In my experience the carers are well regarded and supported in their role.
We will always be grateful for the support received.

As a previous employee of the company in Lincoln. Management was awful, couldn’t take any sort of pushing back from someone still in their probation. Never even sent through my contract even after threatening legal action.
It’s the kind of people to give an inch and take a mile. Not many people stay for long and I feel bad for the ones that do because the other employees are lovely. It’s a shame that they have such ignorant management. Truly horrible.
I do not recommend working there and they should 100% be investigated.

Hi my name is William and my wife is called Dorothy last year went to a Memory Cafe in Atherstone it was with some trepidation and anxiety we went.
On arrival we were met by Penny and Leanne within 5 minutes we felt so welcome and comfortable they provided a wonderful range of activities terrific exercises, quizzes and crafts , something to suit people with dementia and their caregivers they have regular singers and entertainment.

We both love it and have since started attending the cafes at Tamworth & Litchfield each week Penny & Leanne are Wonderful ambassadors for Home Instead

I would encourage anyone to try the Memory Cafes you also get a nice cup of tea or Coffee cake or biscuits it’s 5 stars from Dot and myself

Horrendously Rude company. I have never in my life experienced the discrimination and harassment i received from the owner of this company. Currently taking legal action

Poorly managed staff, very greedy after every single penny they can get. Some staff are good others are somewhat lacking. I often find some staff just sat on my mother's sofa playing with their phone, when you can clearly see there are things that need doing.
Compared to the national average they are so expensive. Not a problem if they gave above and beyond service.

Home Instead Bromley and Orpington area. I have worked with Home Instead nearly 2 years and I can honestly say it is a care company that I feel proud to represent. As a Care Professional I feel truly appreciated by my employer, I’ve been supported to further my learning in care work with subjects that help me to support my clients the best way I possibly can.
What I really like about every Home instead Bromley employees and employers is we all have our background story of why we want to work in the care sector. We all have the aim to assist in making our clients content and secure in their lives. We all consider our clients as we were looking at our own family members, it’s not just any job it’s an uplifting and warming gift to support some brilliant individuals who in turn can teach us so much.

I’ve during my time with home instead had a baby and I was fully supported during this period and not just supported but was helped to further skills which was really lovely as most women fear of being left behind from opportunities whilst having families but not with Home Instead.

I am truly sorry to see some bad reviews from other Home Instead offices because here in Bromley regarding us staff and client experience so far I’ve seen only positive.

Home Instead Central Hampshire - provided excellent care for my grandad. Professional providing top quality care. Regular carers at the same time. Would highly recommend

I was a former employee of a company led by individuals who exploit others until they are completely drained and then discard them. I experienced a severe nervous breakdown and have been struggling ever since. Melissa displayed no understanding or willingness to recognize the impact of the workload she entrusted me with on my children or my health, even when the signs were clear. It was easier for her to stab me in the back and create a reason to let me go.

Interestingly, I used her terminology to admit my mistake. This was fatal for an employee who had sacrificed Christmas with her children, driven non-driving employees over weekends so they could earn for their families, and gone weeks without a day off because we were short-staffed even during Christmas.

Furthermore, even after leaving, they ensured they interfered with my future career. If you seek genuine care rather than just feeding money to directors like them, please take your time. Look around and ask for advice from the carers you see. Don't be fooled by franchise advertising! Pay attention to local media and press for more honest insights.

We are absolutely delighted with Home Instead Kidderminster - professional, reliable,caring,great to talk to with very sound advice - they were recommended to us and we now recommend them to others!

I’ve been having problems with a carer at my home. He cares for the person below me. If truth be told he is acting like a thug and thinks he rules the place. I’ve complained to the management at Stirling branch in Central Scotland on numerous occasions about this certain individual namely WILLIAM DUNSMORE, but they do absolutely nothing about it! Like there covering each other’s backs. Even telling a pack of lies to my Housing Association. It’s about time this was brought to a head. If i were doing at my work what he’s been doing here I would be suspended and eventually sacked for gross misconduct. Hoping something gets done about this asap. Looking forward to speaking to someone in command.

This review is not about the carers , it about the unethical way this company rips people off, unless you can see into the future or a have crystal ball, hopefully this review , if it helps just one family from losing thousands of pounds it will have been making people aware of my experience worthwhile.
So my 93 yr old mum who has dementia and serious mobility issues caught Covid, probably via one of the carers, as she had no close contact with anybody else and was admitted to hospital for 3 weeks then into a care home were she has been for the past 6 weeks, at the beginning of this traumatic time whilst I was worried sick about my mum, I phoned home instead and told them of the situation from day ONE,and always updated them by phone of the status of my mum I also phoned them repeatedly about my mum not requiring any visits due to her being in hospital and then into a care home, I then received a bill of £3,382.50 for visits to my mum that never took place as when all this time she was in hospital then into a care home, so I challenged this extortionate amount for visits that never ever took placed and was told they needed 28 days written notice, no empathy or understanding that the last thing you think about in scenarios such as my mum was going through, and absolutely at no time was I reminded about this 28 days written notice , why would they they knew this was a devious dispicable way of profiting from other people’s situations.
so despite me not having the ability to see into the future or any actual visits that never took place this company has taken that amount of money from her account and left her penniless, so unless you can see 28 into the future before putting in writing you loved one may fall ill, go to hospital or into care and phone calls from you don’t mean a thing , then DO NOT USE THIS RIP OFF UNETHICAL GREEDY COMPANY, unless you are rich and can see into the future ,if I can save just one family the distress, anxiety and now leaving my penniless this Utterly true horrible and distressing review will have been worth , my honest recommendation is AVOID AVOID AVOID

The entire team including managers, team leaders and carers were knowledgeable, compassionate and very efficient. We received the care assessment within hours of a phone call and a tailored package of care was initiated within the required time frame. The lovely carer fit right in with our family and made my dad's stay with me so much easier. My dad was able to maintain his independence without feeling he was imposing or having to always ask for help. I will definitely use this organisation again.