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Home Health UK Ltd Reviews 

4,225
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that online orders arrive promptly, often with nice complimentary gifts included inside the package. People also appreciate the very competitive prices and the simple online ordering process, making it a convenient and trusted choice for medical supplies. However, some customers also noted issues with product effectiveness, mentioning that certain test strips or diagnostic items did not work properly. A few reviewers experienced unexpected delivery delays or tracking problems that made it hard to follow their shipments or contact support.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Product

People report ambiguous experiences with product quality and performance. While some consumers praised... See more

Service

Customers had positive experiences with service, consistently praising the reliable, efficient, and... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and reasonable costs compared... See more

Order

Reviewers highlight positive aspects of order, noting that the website is clear and the ordering process is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Orering my diabetic test stripswas easy and efficient. Because I had run out of test strips, I was concerned, with the run up ro Christmas, that delivery would be delayed, which would have meant my n... See more

Company replied

Rated 5 out of 5 stars

Came well packaged and quick postage once processed. Item as described, and loved the inclusion of complimentary Vitamin D tablets as we are all so low in it in UK! It did take a couple of days befo... See more

Company replied

Rated 5 out of 5 stars

I was buying six tubes of Athletes Foot cream. Other sites limited customers to two packs for some reason. The price here was possibly the cheapest for six packs and it was delivered in under three... See more

Company replied

Rated 5 out of 5 stars

My husband is on blood thinners. I was surprised when I couldn't find anyone, even his Doctors Surgery, who would test his blood type in case of an emergency. I was therefore pleased to have found a... See more

Company replied


Company details

  1. Medical Equipment Supplier
  2. Diabetes Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Medical Supply Store
  5. Online Pharmacy
  6. Veterinary Pharmacy

About Home Health UK Ltd

Written by the company

Home Health UK

Home Health is committed to providing the highest quality of simple, reliable diagnostic testing kits, for drug testing, pregnancy tests and general health tests, which can be easily carried out in the home.

Other tests available range from allergy tests, blood glucose meter, digital ovulation tests, clearblue pregnancy tests as well as male and female fertility test kits, urine infection testing strips to, a large range of various laboratory tests for Food Intolerance, DNA Paternity and Hair Drug Analysis. We offer some of the leading health tests brands in the UK such as Clearblue, Prima, SD Codefree, Pre~seed and our very own brand called One Step.

Our extensive range of drug testing kits are suitable for home, professional and employer workplace testing and we stock a large range of professional health test kits which are used by many doctors, hospitals and laboratories around the world.

Here at Home Health UK, we also offer an extensive range of generic medicines, treatments and remedies, shipped to your door at a fraction of the cost of a high street chemist. We are a MHRA approved and GPhC registered pharmacy, so you can buy with confidence from our on-line store.

All with fast delivery and competitive prices, so why not order online or call today 01923 711511.

VISIT OUR WEBSITE CONTACT US SOCIAL RESPONSIBILITY SHOP DRUG & ALCOHOL TESTS SHOP DIABETES TESTS SHOP HEALTH TESTS PHARMACY SHOP SHOP PET HEALTH SHOP OVULATION & PREGNANCY SHOP PROFESSIONAL TESTS SHOP SEXUAL HEALTH

Our Promise

We at Home Health have tried and tested every kit that we sell on this site and have chosen those tests which we believe to be the simplest, most accurate and the best value for money.

Thanks to new technology there is now a wide range of easy to use tests that make it simple to take an active interest in staying healthy. Testing at home enables a discreet way to check your health. When caught in the early stages, potentially serious illnesses are much easier to treat. An early diagnosis may detect a disorder at an easily treatable stage. All our selected tests can be carried out in the privacy of your home. They are designed to spot problems before there are any obvious signs or symptoms. If you have any symptoms that worry you and the test is negative you should still visit your doctor. Positive results are not common and even then may not be a symptom of anything serious. It’s important that any positive result, even pregnancy, is followed up by a doctor’s visit. When using any of our tests please read the enclosed leaflets in detail before carrying out the test and note any special instructions, as any small mistake can alter the result of the test.

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4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Replied to 85% of negative reviews

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4.6

All reviews

(4,225)

126 reviews in the last 12 months

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Rated 1 out of 5 stars

My order was cancelled and refunded

My order was cancelled and refunded. I had to go elsewhere and paid vat.
No reason given. When I asked why, they could find no reason. It was an error. But one I paid VAT for!
Not happy

30 March 2026
Home Health UK Ltd logo

Reply from Home Health UK Ltd

I'm really sorry about this, as the 'Yes I am diabetic' option was selected no VAT was paid. The address provided came up as a business address so we need you to confirm your address before we could process the order, as we had no reply the only option we had was to cancel and refund your order. Sorry for any inconvenience caused.

Rated 5 out of 5 stars

Arrived promptly and was as described

Arrived promptly and was as described. The instructions were easy to follow.

25 March 2026
Home Health UK Ltd logo

Reply from Home Health UK Ltd

Thank you for your feedback. We’re pleased to hear your order arrived promptly and that you found the instructions easy to follow.

Rated 5 out of 5 stars

Great service, no postage cost.

Item sent out quickly and received within two days even though sent by second class post, which meant no postage cost to me. Great service, no postage cost - thank you Home Health UK

31 March 2026
Home Health UK Ltd logo

Reply from Home Health UK Ltd

Thank you for your wonderful feedback. We’re delighted to hear your item arrived so quickly and that you were pleased with our free postage service.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Well wrapped items in box. Free sample of Vitamin D included! Ordered home testing urine dip sticks for a reasonable price and a long lasting date.
I have not yet used the glucose monitor and sticks but it looks well constructed with clear instructions. I would recommend Home Health Products going from my own experience.

29 March 2026
Home Health UK Ltd logo

Reply from Home Health UK Ltd

Thank you for your feedback. We’re delighted you were happy with the quick delivery, packaging, and complimentary Vitamin D sample. We truly appreciate your recommendation and thank you for choosing Home Health Products.

Rated 5 out of 5 stars

fast delivery and always…

Like always fast delivery and always very happy 10/10

26 March 2026
Home Health UK Ltd logo

Reply from Home Health UK Ltd

Thank you for your feedback! We are so glad you were happy with our service.

Rated 1 out of 5 stars

Ovulation strips didn’t work

The ovulation strips I received don’t work. They never detected a positive result even when I had strips from boots detecting a positive result from the same sample. Currently I’ve emailed them and am waiting for a reply as I’ve informed them of the issue and requested a refund. They are responding promptly and helpfully so far.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Total liars I paid £50.000 yes you read…

Total liars I paid £50.000 yes you read correctly, £50.00 ( which is ridiculous in its self ) next day delivery and lied saying RM tried when I was waiting for it, these reviews will continue until I get a full refund.

23 January 2026
Unprompted review
Home Health UK Ltd logo

Reply from Home Health UK Ltd

Dear Ersin,

I am very sorry the goods did not arrive on time. The reason the charge was so high is that you selected delivery by 9am; untimed next day delivery is £10.

According to the Royal Mail Tracking, they say they tried to deliver to you at 8:40am yesterday morning (you can see this yourself on the Royal Mail website). I know you have said you were home all day and we believe you, so we have opened a case with Royal Mail and asked them to investigate as to what went wrong.

I understand this is frustrating, but that does not justify sending us threatening and abusive emails.

We will resolve this and you will not be out of pocket, but please refrain from sending any further messages threatening violence or we will have no option but to involve the police.

Home Health UK

Rated 1 out of 5 stars

When i made the order

When i made the order, i emailed customer service saying that i want to get a longer expiry date of blood suger test strip , because last time I received the strips with very close expiry day. However, I received the strips today, the expiry date is also very close, it means i will waste more than half of strips.

19 January 2026
Unprompted review
Home Health UK Ltd logo

Reply from Home Health UK Ltd

Hi John,

I am very sorry about that - please contact us with your order number and we will resolve this for you right away.

Kind regards,

Alex

Rated 1 out of 5 stars

This seller is really quite incredible

This seller is really quite incredible! I purchased a blood test kit on their Amazon store and it would not register on their supplier's portal. In UK law, the buck stops with the seller, NOT their supplier yet they repeatedly tried, unlawfully, to pass the buck. Now complaining to Trading Standards, Amazon & issuing press release. Their directors have a history of failed businesses so deal with them at your risk.

Update: Given the company's libelous comments in response to my fair and truthful review, I am seeking counsel and looking to bring an action for defamation against Mr Baxter and his awful company. They should learn proper customer service, rather than rubbishing customers they refuse to help and wash their hands of.

6 January 2026
Unprompted review
Home Health UK Ltd logo

Reply from Home Health UK Ltd

Hi,

I am sorry you remain unhappy but I feel your description of events is incredibly misleading. There was an issue with your test not registering on the portal and so we asked you to contact the lab directly as they would be able to solve the issues immediately. We would of course have been happy to contact them for you, but this would have simply been adding a middle man to the process and so slowing things down. You then launched a series of vitriolic emails, making multiple threats over what you were going to do to try and destroy our business, including setting up a website with the specific purpose of ruining our reputation.

Given your hostility, we decided to refund you in full to end the matter, but unfortunately this did not mollify you at all and instead you escalated your threats.

I am not quite sure why such a simple situation made you so upset, and I am confused by your claims that we have a series of failed businesses when we have been trading as Home Health UK for 27 years?

Nevertheless, I wish you the best of luck and hope you get the answers you are looking for.

Kind regards,

Jamie Baxter
Managing Director
Home Health UK

Rated 5 out of 5 stars

Orering my diabetic test stripswas easy…

Orering my diabetic test stripswas easy and efficient.
Because I had run out of test strips, I was concerned, with the run up ro Christmas, that delivery would be delayed, which would have meant my not being able to test my blood sugar over this period, so I was pleasantly astonished that the test strip were delivered in just a day.Brilliant!

23 December 2025
Unprompted review
Home Health UK Ltd logo

Reply from Home Health UK Ltd

Thank you for your feedback! We are so glad you were happy with our service.

Rated 1 out of 5 stars

Cannot comment on quality as it has not…

Cannot comment on quality as it has not arrived or even been dispatched. They claim 5 to 8 days delivery. Ordered as a present for Xmas 10 days ago and as far as I know it hasn’t even been dispatched yet. Very unhappy will return it if it ever arrives

9 December 2025
Unprompted review
Home Health UK Ltd logo

Reply from Home Health UK Ltd

I'm really sorry about this, all orders are dispatched using Royal Mail and within 24 hours of receipt. Royal Mail aim to deliver 2nd class within 2-4 business days but delays can occur. Please contact us directly so we can deal with this issue for you.

Rated 1 out of 5 stars

Inaccurate results

Absolute waste of money.
Results wildly inaccurate. Pointless as cant be trusted.
DO NOT BUY

3 December 2025
Unprompted review
Home Health UK Ltd logo

Reply from Home Health UK Ltd

We are sorry that you had an issue with one of our products. Please contact us directly so we can discuss this with you and see where we can help to ensure you get the best out of our products.

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