Home Discount Reviews 

393
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the furniture items look great, noting that the pieces are sturdy and come with helpful assembly instructions. People frequently mention that orders arrive quickly and prices remain very reasonable considering the overall quality provided. Some reviewers were not happy with delivery delays, missing components, or receiving items that appeared different from online photographs. Others experienced difficulties reaching customer support when trying to arrange replacements or resolve unexpected problems with their orders. A few customers also noted receiving damaged goods and struggling to get truly satisfactory assistance afterwards.

What people talk about most

Product

Consumers find product quality to be ambiguous, experiencing a mix of satisfaction and strong frustration.... See more

Delivery service

Clients share ambiguous opinions on delivery_service. While many reviewers praise fast shipping times, noting... See more

Order

Users describe ambiguous interactions with order, reflecting a stark mix of very smooth transactions and... See more

Quality

Customers had ambiguous experiences with quality. While many consumers report receiving damaged items with... See more

Customer service

People report negative experiences with customer service, expressing deep frustration over a lack of empathy... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered 2 radiator covers from B&Q marketplace which came from Home discount. They were meant to arrive withing 48 hours.. they took 10 days in total, they seemed to have got sent to the wrong place.... See more

Rated 4 out of 5 stars

Chest of drawers arrived on due date and is good quality. Very happy with the purchase. Would be 5 stars apart from the tracking app which didn't operate properly. Keep it up, you have a good busine... See more

Rated 4 out of 5 stars

The large, white Chelsea Radiator Cover was well described and well priced at £40 and delivered very quickly. Would have been better if the top was one piece instead of 2.

Rated 1 out of 5 stars

Horrendous company. DO NOT USE. Ordered via Debenhams, a complete bedroom furniture set. Proceeded to attempt building the first piece which may as well been made of wet cardboard. Absolutely faulty n... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Office Furniture Store

Information provided by various external sources

We're one of the UK's Largest Online Furniture and Homewares Retailers. We sell a huge range of goods for your home including products for Bathroom, Bedroom, Living Dining Room, Fireside, Garden DIY, Kitchen, Laundry, Radiators, and much, much more. As we directly source and manufacture all our products from all over the world we have offices in UK, Far East and Brazil. As a result we cut out the middleman so we offer all our products at discount prices. This means some of our products will be up to 75% cheaper than other retailers. We are so confident that our prices are lowest in UK and if you find exactly the same product cheaper, we offer a Price Match Service.


Contact info

2.9

Average

TrustScore 3 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(393)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Value and quality!!

The quality of the products are excellent. I did need to engage with Customer Services and found them helpful and efficient.
I have already purchased more furniture for my new home.

3 January 2024
Rated 5 out of 5 stars

Great service

Express Delivery wasn’t as scheduled but it was Christmas and only one day later with an express refund . All brilliant finally -thankyou .

21 December 2023
Rated 1 out of 5 stars

Delivered through Evri

Delivered through Evri. They attempted to deliver once, while I was home, said it was e times, and now the company have not issued my refund!!!!! And took 2 days to get back to me!!!!

3 December 2023
Rated 5 out of 5 stars

I was attracted to Home Discount…

I was attracted to Home Discount because of the prices and the look of the furniture.
Ordered some units and when they arrived was not disappointed.
The delivery was good and quick. Courier gave updates of date and time of delivery.
They arrive flat packed but this proved to be no problem. Good instructions.
It is advised to fix units to a wall but found them stable enough not to do that.
As goods arrived undamaged and no missing parts
have not contacted Customer Services. So cannot
comment.
Given 5 Stars. The price is good They look good.
They are good enough for everyday use.
Yes I would recommend.

1 December 2023
Rated 5 out of 5 stars

Arlington radiator cover

Second time ordering. Delivery was very fast and is packaged very well to ensure the product is received not damaged.
Lovely radiator cover that’s easy to assemble and looks stunning 😍

19 November 2023
Rated 1 out of 5 stars

damaged goods, and refuse to collect

purchased 2 book cases-one was short of fixings, the other had damaged panels. It took 10 days to arrange a collection-which I took a day off for-only to be told the courier couldn't collect. Courier told the supplier that I wasn't in-which is a lie. I now have 2 incomplete/damaged book cases I have to recycle/scrap at my own cost. Terrible,shoddy products and awful customer service

20 November 2023
Unprompted review
Rated 1 out of 5 stars

It's a scam!

Paid extra for express delivery which didn't happen. The item hasn't been dispatched yet, two days after the 'express delivery' date. They are blaming the Royal Mail strike (mid Nov 23) but are still ( as of 19 Nov 23) advertising delivery for Wednesday 22 Nov, so the must foresee the strike being over by then.
SHOP SOMEWHERE ELSE!

19 November 2023
Unprompted review
Rated 1 out of 5 stars

Unfortunately Evri is the delivery…

Unfortunately Evri is the delivery Company and we have not received it. It appears to be with Evri and they have lost it so we have now waited 10 days for delivery. We expect a replacement to be sent but so far no one appears to be taking responsibility.

8 November 2023
Rated 5 out of 5 stars

Excellent value Excellent service

Was going to buy my 3 piece bedroom furniture set from B&Q and seen you can buy directly from seller, it ended up £40 pounds less. Was delivered for free within 48 hours all pieces all screws and fantastic quality for price

1 November 2023
Rated 1 out of 5 stars

Not safe to buy

When buying from them don't expect any help if things goes wrong, I bought a single bed, the delivery driver dropped my parcel in front of my building's main door by the street. Part of my parcel was lost/stolen I don't know. I never got my bed, I never got my money back or even a replacement.

1 October 2023
Unprompted review
Rated 5 out of 5 stars

I cannot praise this company highly…

I cannot praise this company highly enough . Not only are their prices very reasonable , their products are good quality and their customer service is exceptional.
I ordered a bed frame which was delivered when specified . However , there were a few parts missing . One phone call to the company and this was rectified , the parts arrived within 2 days . They were so helpful and efficient. I would definitely recommend this company .

12 October 2023
Unprompted review

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