Ordered 2 radiator covers from B&Q marketplace which came from Home discount. They were meant to arrive withing 48 hours.. they took 10 days in total, they seemed to have got sent to the wrong place.... See more
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Review summary
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Chest of drawers arrived on due date and is good quality. Very happy with the purchase. Would be 5 stars apart from the tracking app which didn't operate properly. Keep it up, you have a good busine... See more
The large, white Chelsea Radiator Cover was well described and well priced at £40 and delivered very quickly. Would have been better if the top was one piece instead of 2.
Horrendous company. DO NOT USE. Ordered via Debenhams, a complete bedroom furniture set. Proceeded to attempt building the first piece which may as well been made of wet cardboard. Absolutely faulty n... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Garden Furniture Shop
- Home Goods Store
- Living Room Furniture Store
- Office Furniture Store
Information provided by various external sources
We're one of the UK's Largest Online Furniture and Homewares Retailers. We sell a huge range of goods for your home including products for Bathroom, Bedroom, Living Dining Room, Fireside, Garden DIY, Kitchen, Laundry, Radiators, and much, much more. As we directly source and manufacture all our products from all over the world we have offices in UK, Far East and Brazil. As a result we cut out the middleman so we offer all our products at discount prices. This means some of our products will be up to 75% cheaper than other retailers. We are so confident that our prices are lowest in UK and if you find exactly the same product cheaper, we offer a Price Match Service.
Contact info
Dawson Lane, BD4 6HN, Bradford, United Kingdom
- 01484533533
- sales@homediscount.co.uk
- www.homediscount.co.uk
2.9
Average
392 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery and driver kindly…
Prompt delivery and driver kindly assisted me with getting the delivery inside. Thank you
6 May 2025
AVOID
AVOID
Ordered through the Range, took my money, cancelled my order as apparently out of stock, why was it available to pay for!!!!!!! No communication, didn't even offer the set in a different colour which is apparently in stock but don't believe it is just because it says it is! If you want to part with your cash and then have to fight to get it back go ahead and buy but I wish I had checked trust pilot first. A major purchase for me, certainly has taught me a lesson.
Im now fighting for a refund. Its not £60 your messing with its £600. Absolutely Fuming.
13 April 2025
Unprompted review
Very good service.
We ordered through Amazon, but product was damaged probably when being delivered. We contacted Home Discount who replied promptly asking for photos and the next day they replied saying they had sent a full refund to our bank account.
Very impressed with this customer service.
10 April 2025
Unprompted review
Avoid this company!
Items are of poor unsatisfactory condition possible seconds, build quality poor, ordered 3 items from them only two have ever turned up... DHL was to deliver 3rd item which they delivered to wrong address. DHL sent me email confirming delivery and a picture of it at someone door not my door! Went and checked with house it was delivered to and they say they never had delivery... showed them picture of it at their door but they say it was never their? So I'm out of pocket to one hundred pounds.
29 March 2025
Unprompted review
Quality iteams
Ease of website use, lots of choice. Quick delivery and super prices for teh quality.
7 March 2025
No problems with quick delivery
No problems with quick delivery, too soon to review gazebo yet.
26 February 2025
Love my new dressing table
Love my new dressing table! Brilliant quality for the price and very fast, efficient delivery.
24 February 2025
Very polite efficient customer services.
Very polite efficient customer services. Sorted out my delivery address problem. Order arrived in good time.Furniture went together well and looks fantastic! Very positive experience.
5 February 2025
Reply from Home Discount
Thank you for your feedback! We're are pleased to hear that our customer service team could help and that you're happy with your furniture. It’s great to know everything arrived on time and looks fantastic. If you ever need anything else, we’re always here to help. Enjoy your new furniture!"
Avoid this company at all costs
Avoid this company at all costs, they are terrible for returns, I bought the item through Debenhams and have had nothing but poor service from purchase to now. They make it so difficult to return and therefore hold your money. I've still got the original boxed items in my hallway since delivery and it's been 3 weeks, 3 separate scheduled "collections" where you have to stay in for the driver who then never shows. I thought buying through Debenhams it would make the process easier but they aren't interested and just forward you on to the seller
27 January 2025
Unprompted review
Reply from Home Discount
We’re truly sorry to hear about your experience and for the frustration caused by the return process. This is certainly not the level of service we strive to provide. We understand how inconvenient this must have been and would like to apologize for the inconvenience caused.
We’d like the opportunity to resolve this matter to your satisfaction. To do this can I please ask you to contact us directly by either calling 03450346734 or via email to returnsdb@homediscount.co.uk At the time of contact can you please supply your order number or delivery address postcode.
Once we have the above detail we will do all we can to resolve the ongoing issue.
Thank you for taking the time to bring this issue to our attention, and please be assured we will do all we can to resolve it without further inconvenience to yourself.
Poor QUALITY NOT A BARGAIN Bought a console cabinet for £89.99 was…
Bought a console cabinet for £89.99 was reduced in the sale from over £200 which I assumed meant it was good quality I should have known better . Managed to assemble it but can’t get the doors to fit after hours of trying . The unit is very poor quality in my opinion and not worth 89.99 let alone over 200 looks decent in the photos but very cheap . I bought it through Debenhams on line supplied by this firm don’t understand how this works
9 January 2025
Unprompted review
Reply from Home Discount
Thank you for sharing your feedback. We’re sorry to hear that the console cabinet didn’t meet your expectations and that you had difficulty assembling the doors. This is not the experience we want for our customers, and we’d like to make this right.
Please contact us directly at 03450346734 or via email on customerservices@homediscount.co.uk with your order details, and we’ll be happy to assist. Whether it’s providing assembly guidance, a replacement part, or discussing other options, we’re here to help resolve the issue.
We truly value your feedback, as it helps us improve the quality of our products and services. Thank you for bringing this to our attention, and we hope to restore your confidence in us.
I was kept informed of delivery…
I was kept informed of delivery progress and delivery was exactly on schedule. Excellent product in design and quality and value for money. 5*****
20 January 2025
Reply from Home Discount
Thank you so much for your feedback and 5-star rating! We're delighted to hear you appreciate that we kept you informed about your delivery and that it arrived when advised. As a business we strive hard to supply a quality product at a good price so to hear you’re happy with the design, quality, and value makes us very happy – we aim are continually working to exceed expectations in every way.
Thank you again for your fantastic review.
Awful experience
Awful experience, ordered a bed through B&Q as a verified seller, was expecting delivery and a driver turned up with no items in the van, was rescheduled and then no one turned up at all, contacted both seller & delivery company and no one can give me answers, apparently 1 of 3 items is missing in transit - still without item and cant get hold of anyone to find out what is going on.
17 January 2025
Unprompted review
Reply from Home Discount
We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. This is certainly not the level of service we strive to provide, and we understand how upsetting it is to face repeated delivery issues without clear answers.
If you have not yet received a resolution to this issue please contact us directly at 03450346734 with your order details.
Thank you for bringing this to our attention. We appreciate your patience, and we’re committed to making things right for you.
Great products at reasonable prices
30 December 2024
Great product for price we paid
Great product for price we paid, super fast delivery made this a 100% excellent buying experience..
27 December 2024
very good and good costumer service
3 December 2024
Unhelpful inept unprofessional northerners.
Although they hadn't even processed my order, refused to change the delivery address and said all they could do was cancel it and refund me which may take 30 days. The credit card and my account address aren't registered to the delivery address so I will also report them to my bank.
25 November 2024
Unprompted review
Quick reliable delivery, good customer service
Our item of furniture arrived in tact & at the time stated. Also following mix up with delivery address for a previous order I was impressed by your customer service & how quickly it is as dealt with. Thank you.
18 November 2024
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