The Home Depot Reviews 

I have used Home Depot for years and years especially since they put all the Mom & Pop companies out of business.
I am a Veteran and you are supposed to get 10% off. For some reason my phone number won't work yet it says on the app Military Discount Your All Set. Yet every time I go into the store it doesn't work. Usually, the woman at the Pro Desk will understand and apply the discount. However, Today Lauren at the Upper Darby Store was so disrespectful to me and wouldn't give me the discount and said I don't make the rules. I beg to differ Home Depot offers 10% off to Veterans. That is the Rule. It's not working right and they refused this Veteran his much-earned Discount. Maybe those who think freedom in this country is Free better take a good look in the mirror as many of my friends gave the ultimate sacrifice and will never see a discount. So, if you are going to honor Veterans then DO IT! I have Govt Military ID. I have the flag on my driver's license. It's our 250th year as a Free Country Respect the veteran that served so you can do whatever it is you are doing. If Lauren worked at my store she would be fired. No call or reason to be treated like crap by one of your uneducated employees.

A critic on Home Depot contractors. Our 6 year od GS microwave took a crap. Home depot had a sale on exact replacement VLM series. I ordered it from Home Depot for delivery, installatin and takeaway.
They came on Wed took one look and called the office. The office said they can't install anywhere where's there's tile backsplash because they don't want the liability. A crock!
Who doesn't have tile backsplash!
Well, they out up a fuss and wouldn't do it. I toild them to take it back.
Bad experience with Home Depot.

𝘿𝙖𝙫𝙞𝙙 𝙎𝙩𝙧𝙪𝙢 𝙞𝙨 𝙖𝙣 𝙚𝙢𝙥𝙡𝙤𝙮𝙚𝙚 𝙖𝙩 𝙮𝙤𝙪𝙧 𝙚𝙨𝙩𝙖𝙗𝙡𝙞𝙨𝙝𝙢𝙚𝙣𝙩 𝙝𝙚 𝙙𝙤𝙚𝙨 𝙘𝙤𝙠𝙚 𝙞𝙣 𝙩𝙝𝙚 𝙗𝙖𝙩𝙝𝙧𝙤𝙤𝙢 𝙖𝙣𝙙 𝙗𝙚𝙘𝙖𝙪𝙨𝙚 𝙤𝙛 𝙩𝙝𝙖𝙩 𝙝𝙚 𝙞𝙨 𝙖 𝙩𝙚𝙧𝙧𝙞𝙗𝙡𝙚 𝙬𝙤𝙧𝙠𝙚𝙧

The delivery service is awful. I ordered these blinds over a month ago, and they still haven’t been delivered. The estimated delivery date was more than a week ago.

I called customer service last week, and they just told me to wait until the delivery status was updated. I called again today, and the representative said she would look into it and send me an email, but so far there has been no real support or solution.

Home Depot has only made us keep waiting without any guarantee or assistance. I really regret ordering these blinds from them. Our family currently has no blinds in our bathroom, and there is still no expected delivery date.

This experience has been extremely frustrating. I would not recommend ordering blinds from Home Depot if you expect reliable delivery or customer support.

They ruin credit. Always made a payment - when I got close to paying off the card, they lowered the credit limit to less than half of the amount. There was no communication that this would occur or why it happened. By doing this, it appears as though I've maxed out my card, which was never the case...I was no where near the limit. This practice always hurts the consumer - in an attempt to get the consumer to purchase something else, or for punishment for paying the credit card down. Even more interesting is that my credit score INCREASED while I had the card (because I'm paying it off) - so, they cannot use a low credit score as an excuse.

I ordered apart from Home Depot Wednesday being told it will be delivered in two days, being Friday. The part is for an RV. Two days pasted, FedEx said its delayed. it will be Saturday. Saturday NO DELIVER. Called Home Depot, told it will be Sunday. Sunday called Home Depot and put on hold so they could check with FedEx. At this time Home Depot said it was on the truck for delivery. Waited and waited. Called Home Depot again and was told they do not call FedEx. Called FedEx and this time, FedEx said it was just getting to them to be put out for delivery.... ask to speak for a supervisor, all he would say is it could be 5 to 7 days. NO HELP!!!!! We are on vacation, have lost 6 days already, FedEx is a total joke. Worthless... the part was in their hands Wednesday, 24, 2026 in Ohio. Its only a 12 hr. trip to me.

In the paint department in 5/31 around 11:45am I needed some paint advise. Dre answered a question but walked off. I still wanted to now what brush to buy but he left mid conversations i walked with him but he seemed over whelmed. He seem stress and not focused. 2/10 he semed like he didnt care. Said give me a minute but why if we were already talking.
Why should I buy from u? Do better train
Better. Is this a management problem?

Poor customer service, I ordered a storm security door and a custom made entry door. After a very long wait, once installed they were not what I ordered nor selected in the store. The security door was of far less quality than I paid for, and the entry door had a drilled in peep hole that was never inserted. Problem: the drilled hole was not the right size for any of the elements to fit. It was a fiberglass door so they couldn't rectify the mistake. Called the store manager and was passed around from one to the other. I finally contacted corporate. I thought we were making progress but what the offered me in return for their mistake was unacceptable. They stopped all communication after and the issue was never resolved.

I purchased a set of kitchen cabinets on 4/21/26 delivery date was 5/5/26 maybe , was delivered on 5/16/26 it was supposed to be on 4 pallets they piled all up on 2 pallets one broke down and unsafe breaking down overloaded tilted the load of cabinets damaged 4 of them , the cabinets were turned over to H D and a replacement was ordered 5/16/26 now it is 5/30/26 the cabinets may be delivered on June 9 or 11 .
After complaining to chatbots , and live person Home Depot representatives I was told i would have to deal with the Hampton bay co of Dallas tx Home Depot is not responsible, lets see I did not broke the contract of placing the cabinets on 2 pallets instead of 4 , promes of delivery botched time and time again my project fell through the roof $$$ based on their lies and deception delivery and packaging I spent hours talking to chatbots and reps. That went nowhere and Home Depot washed their hands on my $4.000 + purchases that’s the CUSTOMER HOME DEPOT TREATMENT ,NOT RECOMMENDED STAY AWAY FROM THIS IDIOTS

I purchased a makita battery mower with free weed wacker memorial Day sale opened home depot credit card placed order. weed wacker showed up but mower never did called cust service told it is on its way called a few days later another cust service person said out of stock so I'll refund you the money. what the heck so I have a opened weed wacker now I have to repackage for ups to pick up tommorrow thanks for completely inconvienecing me and not giving a crap I am a contractor who spends thousands a year at your store who works on a lot of state jobs who belongs to a union so mabee myself and everyone I can talk into taking their business to menards or Lowe's thank you for nothing.

They wouldn't refund my money fir a faulty microwave. I have also had problems with their generators

have to thanks to an employee name Haydee at HD 4605, Merrifield VA, she always servicial and in a good mood. Its a satisfaction to be treated nice . Thanks

Worst customer service ever. They don't deliver as promised, and when you need to escalate because you're a week past delivery date, they put you on hold anywhere from 45 minutes to an hour without coming back to the line, or your call conveniently dropped. Have to call back several times. I have called everyday for 7 days, and no one can explain where my delivery is..just horrible..not to mention, the product is billed on my card, no product.

Home Depot Newark on Springfield Ave is suspect! I paid for 5 panels and 3 poles to have ready for pick up today. Lo and behold I reserve their flat bed truck to go pick up these paid for panels to then be told, “oh there aren’t anymore in stock. We visually picked out the fencing and was told they’d be held til we came to get them. Not you can pay but we may sell them twice! I am livid because now I will have to pay to keep this rental for more time than necessary and use more mileage & gas to pick up at a different location because they do not honor their commitments nor respect their customers! This IS BAD BUSINESS PRACTICES! On top of that they held $150 for the flat bed then when I arrived it was cancelled but my money hadn’t been returned! After reserving yet another one for another $150 hold. That’s $300 they get to take for 24 hours & I’m well aware how $300 can be utilized. This is unacceptable to say the least, and corporate will he hearing from me.

They refuse to send the product after I ordered and paid for it

Worst website in the world. Search for an item and it brings up everything but that item. Exclusion words ( -word) mean nothing and nothing is excluded. Search for "pre-hung interior door" and every door they carry, over 1000, comes up. Also, I have a commercial card, but that means nothing anymore.

I walked into a nearly empty Home Depot at 751 AM. I needed some help. I was looking for a very specific item in a huge store. Fortunately, I ran into Antwone. He was there - demonstrating his willingness to help - purely from his body language and attitude. I knew I could ask him and he would give me the help. He did - I got the best product of its kind in the store at the best price. Price was $2.13 - including tax. Point is that I was NOT someone coming in to buy a $1000 piece of equipment - and Antwone treated me with the level of professionalism and service as if I was. I noticed that on his Home Depot jacket there were multiple badges - like a Boy Scout or a NASCAR Driver. Turns out they were for exceptional job performance and great customer service. No surprise to me. Antwone, and others like him - are the foundations for a great business. Home Depot should be both proud and grateful to have him. He represents Home Depot with complete professionalism. Little things make a big difference. Thanks Antwone!

The Woodhaven Michigan branch is decent as long as you don't have to interact with staff, otherwise "customer service" desk is pretty awful!! I was looking at replacing gutters on a flip home I just bought and needed help picking up a matching color. The young lady at the service desk was lazy, short and plain rude. The manager was no help either.

Great sale on name brand tools bought some dewalt batteries got 2 free tools also purchased 2 power stack batteries twice as much for half the price

I purchased lumber in order to build a 100+ foot fence. The order included posts, concrete and cross members and pickets. I paid 79.00 for the delivery. I was limited to fifty pickets in the order. This amounts to approximately 25 feet of pickets for a 100+ foot fence. I ended up having to make several trips to pick up the other 145 pickets. The people at the local Home Depot did not believe me when I told them of the limit as they had tons of pickets available. There was no shortage, it was just an arbitrary limit. Ridiculous. In the future I will Order elsewhere.