Couldn't get this item in Ipswich, and delivery would take about 10 day's, so done click and collect from the Colchester store, paid for it and it was ready to collect in about 2 hours, the... See more
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Review summary
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Reviews shaping this summary
The order process was super easy and good. The collection part was a little bit of a disappointment with one of the pots having dirt inside and looking pretty scuffed up.
Company replied
Quick response to the pickup order friendly and helpful staff the umbrellas are good quality for the price Southport branch
Company replied
Availability of product and quick easy online order. However there was no follow up email to advise when collection was ready nor did anyone answer the phone for over 20 minutes when I enquired about... See more
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Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Homebase, The Range Head Office, 15 William Prance Road, Derriford, PL6 5ZD, Plymouth, United Kingdom
- www.homebase.co.uk
4.0
Great
196K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
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Excellent priced product
Excellent priced product, delivered straight to the door without the same hassle received from other companies.
No problems means 5 * all as expected and on time!
Recommend for hassle free.
17 July 2026
Reply from Homebase
Hi customer,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Jenny
Homebase Customer Care Team
Have good products quick delivery would…
Have good products quick delivery would recommend
26 July 2026
Reply from Homebase
Hi Mrs Littlerchild,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Jenny
Homebase Recovery Team
Pleased:
Lovely quality garden table and chairs.
One chair was damaged, once contacted a resolve was quickly completed and a new chair was delivered.
22 July 2026
Reply from Homebase
Hi JC Essex,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Jenny
Homebase Recovery Team
Absolutely terrible customer service
Absolutely terrible customer service.
The wrong product arrived then had to wait another 2 weeks for the correct item to be delivered. Then when it arrived the rubber feet were missing and unable to get replacement
22 July 2026
Reply from Homebase
Hello,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter. I’ve also followed up with you directly via email regarding your delayed delivery.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Kamila
Homebase Customer Recovery Team
Four time I received my delivery broken…
Four time I received my delivery broken never again will I order online from the range wilko or Homebase
25 July 2026
Reply from Homebase
Hello Marion,
Thank you for taking the time to speak with us and for allowing me the opportunity to resolve your concerns. I'm delighted I was able to reach a positive outcome for you regarding damaged item.
Whilst we're disappointed that your journey started with an issue, it's great to know we were able to turn the situation around and provide the support you deserved.
Thank you once again for your patience and understanding throughout and I genuinely appreciate the opportunity to put things right.
Best Wishes,
Kamila
Homebase Customer Care Team
Cheats & Liars
Made 2 purchases online over 6 weeks ago. One was never delivered. This is clearly shown on my security camera. Homebase lied & tried saying that a tiny box being delivered on the camera was from them.
Their delivery was large. Having seen the footage they admitted they lied.
6 weeks later, still waiting for a refund.
Summing up, cheats, liars, thieves!!!
AVOID
18 June 2026
Unprompted review
Reply from Homebase
Hi there,
Thank you for taking the time to provide us with your feedback.
We value your feedback and would appreciate the opportunity to look into your concerns further regarding the delivery you did not receive.
In order for us to resolve your concerns, we require some additional information from you.
Please kindly check your emails from Trustpilot and respond with the required information so that we can assist further with your query.
Thank you for your patience and understanding. We look forward to hearing from you.
Best wishes,
Anton
Homebase Customer Recovery Team
Company was great but delivery service…
Company was great but delivery service from dhl was shocking
25 July 2026
Reply from Homebase
Hi Hugh,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Jenny
Homebase Recovery Team
Reply from Homebase
Hi Andrew,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Jenny
Homebase Customer Care Team
Don’t receive your order on time and…
Don’t receive your order on time and even when you ring up and complain about your order not being received on time and ages after your new order still doesn’t come for ages and you cannot directly just speak to someone that understands what you’re on about
25 July 2026
Reply from Homebase
Hello Sherrie,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter. I’ve also followed up with you directly via email regarding delayed delivery.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Kamila
Homebase Customer Recovery Team
I Orderd garden set and on the picture…
I Orderd garden set and on the picture there was a cushion for the bench but I never recieved one.soo disappointed.woudnt av Orderd it if I had known.cant contact Homebase to complain after speaking to Homebase I was offered partial refund n I gladly accepted. I will now go buy a cushion to fit my bench .. happy customer.
25 July 2026
Reply from Homebase
Hi Shaz,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter.
I’ve also followed up with you directly via email regarding your missing cushion.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Jenny
Homebase Customer Recovery Team
Absolutely terrible customer service
Absolutely terrible customer service. Placed and order and only received 1 item even after a week of chasing they refused to call or even confirm they had stock. They even wanted me to place an order again an pay further delivery charges. Would never recommend them to anyone. Truly the worst service I have ever received.
25 July 2026
Reply from Homebase
Hi Sophie,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to work towards a resolution regarding our customer service.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to try to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Jenny
Homebase Customer Care Team
The garden table and chairs we bought…
The garden table and chairs we bought were excellent and very good value for the money. And the company you used for delivery were excellent and very helpful. Goods were bought on line
20 July 2026
Reply from Homebase
Hello,
Thank you for taking the time to leave such a fantastic review and I’m glad that we delivered on our promise.
I value your feedback and will share this with our team that work tirelessly to make this experience possible - I know they'll really appreciate the feedback.
Thank you for choosing us, and I look forward to helping you again in the future.
Best Wishes,
Kamila
Homebase Customer Care Team
Good and speedy service.
20 July 2026
Reply from Homebase
Hi there,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Jonathan
Homebase Customer Care Team | Head Office
Had a good experience with Homebase
Had a good experience with Homebase, I’m extremely happy with my garden table and chairs, lovely quality, and look fab on my patio.
Highly recommend
Thanks Judy
23 July 2026
Reply from Homebase
Hi Judith,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you're extremely happy with your garden table and chairs and that they look fantastic on your patio.
It's great to know that you're pleased with the quality of your purchase. We truly appreciate your recommendation and hope you enjoy your outdoor furniture for many years to come.
Kind regards,
Jenny
Homebase Recovery Team
Horrendous unscrupulous company
28 emails regarding trying to get my money back for a cancelled item. Going to get a court claim for my money. Nothing more to say
15 July 2026
Unprompted review
Reply from Homebase
Hi Kim,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to work towards a resolution regarding the cancelation.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Jenny
Homebase Recovery Team
Reply from Homebase
Hello,
Thank you for taking the time to leave such a fantastic review and I’m glad that we delivered on our promise.
I value your feedback and will share this with our team that work tirelessly to make this experience possible - I know they'll really appreciate the feedback.
Thank you for choosing us, and I look forward to helping you again in the future.
Best Wishes,
Kamila
Homebase Customer Care Team
Paid for next day delivery and it…
Paid for next day delivery and it arrived 3 days late. Box open and battered, the screw for the handle was chipped and crossed threaded. Clearly a returns and then shipped straight back out to another customer. Will not use HomeBase again and will not recommend to family, friends and colleagues. Extremely disappointed.
23 July 2026
Reply from Homebase
Hi Liam,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter.
I’ve also followed up with you directly via email regarding your damaged item.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Jenny
Homebase Customer Recovery Team
I never received my paint that i…
I never received my paint that i ordered had to cancel my orderand get my money bak was very dissapointing so went to wicks was here within 4days so as now not s good word for homebase.
23 July 2026
Reply from Homebase
Hi Shirley,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter.
I’ve also followed up with you directly via email regarding your delivery.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Jenny
Homebase Customer Recovery Team
One star is giving Homebase online some…
One star is giving Homebase online some credit for replying, but why I have had to wait 48 hours for a reply is beyond me. My order for a double egg chair is 3 weeks over due and still hasn't arrived even though DX who are homebase courier of choice advised that it was delivered two days ago. I am waiting on a POD as apparantly I signed for even it though I wasn't at home. Very poor service and would not recommend buying from Homebase and if you have DX as the courier then best of luck with that one. I am also 17 emails and counting trying to resolve this issue. They have no respect or consideration for the end user
22 July 2026
Unprompted review
Reply from Homebase
Hi Robert,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter.
I’ve also followed up with you directly via email regarding delivery.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Jenny
[Brand] Customer Care Team
The order process was super easy and…
The order process was super easy and good. The collection part was a little bit of a disappointment with one of the pots having dirt inside and looking pretty scuffed up.
22 July 2026
Reply from Homebase
Hi Jamie,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter.
I’ve also followed up with you directly via email regarding the disappointment you encountered with one of the pots having dirt inside and looking pretty scuffed up.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Jenny
Homebase Customer Recovery Team
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