Item ordered was damaged and deformed, only one in stock. Staff offered a discount which was accepted. Ordered online so they could have informed me and saved me travelling a considerable distance. Al... See more
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See what reviewers are saying
Went into the Reigate homebase store today and were met by very friendly helpful staff which made my shopping experience all the better as I have mental health and I can find going into places lik... See more
I signed up for the newsletter online and got 10% discount, which made me very pleased. On collecting my order, I was even happier when the young gentleman asked to carry my things to my car. He even... See more
Lovely patio furniture and very helpful staff at Reigate. Shame about delivery company, Shift, who we booked thru Homebase but having taken our booking and payment cancelled our delivery a day later... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Reigate
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Rushworth Road, off London Road, RH2 0QG, Reigate, Surrey, United Kingdom
- 0345 640 7626
4.3
Excellent
83 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Team were very courteous
Team were very courteous, all items collected as per my order
14 November 2024
Unprompted review
Okay
Shame salespeople can’t give a smile, it costs little. Not really friendly.
9 November 2024
Unprompted review
All good except I was given two lots of…
All good except I was given two lots of stairs dust sheets when we should have been given one of these and 2 x larger dust sheets. Didn’t realise until we were home.
25 October 2024
Unprompted review
Item ordered was damaged and deformed
Item ordered was damaged and deformed, only one in stock. Staff offered a discount which was accepted. Ordered online so they could have informed me and saved me travelling a considerable distance. Also unable to supply another order even though they showed seventeen in stock!
11 October 2024
Unprompted review
Reply from Homebase - Reigate
Hi Mr D S,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
10% disc and carried my things to my car!
I signed up for the newsletter online and got 10% discount, which made me very pleased. On collecting my order, I was even happier when the young gentleman asked to carry my things to my car. He even packed it all inside. Very impressive! Service at the tills, although busy was swift. Everyone very cheerful and polite.
5 October 2024
Unprompted review
It would be helpful if Homebase could…
It would be helpful if Homebase could store kiln dried sand under cover.
30 September 2024
Unprompted review
Reply from Homebase - Reigate
Hi Mr Webster,
We’re sorry to hear of any disappointment caused, thank you for bringing this to our attention. We have shared your feedback with the store management team to review this product in store. Should you need any further support regarding your purchased please use the following link to get in touch (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and include “FAO Gemma Ref 2083038” in the subject line. We’ll aim to get back to you as soon as we can.
Thanks,
Team Homebase
Speed of service with click and collect
26 September 2024
Unprompted review
Very helpful in store with click and…
Very helpful in store with click and collect order :)
15 September 2024
Unprompted review
Quick service but very unhelpful…
Quick service but very unhelpful customer service. No assistance to load extremely heavy bags of gravel into the car staff just watched.
14 September 2024
Unprompted review
Reply from Homebase - Reigate
Hello Jenni,
Thank you for your review, we're sorry to hear that you were disappointed by the customer service at our store.
Kind Regards
Team Homebase
Really stupid
Really stupid!
I sent my wife to pick up the order as she was passing the store.
The person that gave her the order, handed over a set of boxes with lids for a completely different product. We ordered four boxes and got five lids. Three of which are for a completely different product. Now we need to spend time and fuel going all the way back to sort this out. Not impressed.
6 September 2024
Unprompted review
Reply from Homebase - Reigate
Hi OC,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Quick and easy
Couldn’t find the item on the shop floor but ordered online and it was ready to collect later that day. Two trips but got exactly what I needed.
5 September 2024
Unprompted review
Items were ready for me for collection
Items were ready for me for collection. Special shout out to the gentleman who helped me get 8 rolls of turf to my car and pick them all up so I could chase after my toddler :-)
5 September 2024
Unprompted review
Very good customer service
Very good customer service. Staff helped me carry heavy goods and load car. Much appreciated
3 September 2024
Unprompted review
My items were ready for collection when…
My items were ready for collection when I arrived and a friendly member of staff helped me carry my items to car. Very pleased with the service
1 September 2024
Unprompted review
Friendly helpful staff
14 August 2024
Unprompted review
Such a miserable woman on the…
Such a miserable woman on the collection desk
10 August 2024
Unprompted review
Reply from Homebase - Reigate
Hello Dean,
Thank you for your review, we're sorry you were disappointed by the customer service you received. We have raised this to the store manager for further review.
Kind Regards
Team Homebase
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