Sam in Kitchens at Rayleigh Homebase went above and beyond to help us and nothing was too much trouble. She spent hours planning our kitchen last year which sadly didn't happen, then did it all agai... See more
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Bought paint samples and two new cushions. Jessica very helpful at the tills and about making sure if we needed to return anything just keep hold of the receipt and there’s no problem at all. Sometime... See more
Ian Samuels was helpful and kind during our first experience of designing and buying bits for our new home. He asked important questions which helped us to understand and plan what we wanted practical... See more
The item i bought had lots of things wrong with it no reply to e mail I sent with pictures very dissatisfied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Rayleigh Weir
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
23-25 Stadium Way, Benfleet, SS7 3NT, Rayleigh, Essex, United Kingdom
- 0345 640 7033
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
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Ordered at 20.00 the night previous
Ordered at 20.00 the night previous. Woke up to a text saying ready to collect! Simple just how life should be ☺️
Very friendly and efficient service.
Very friendly and efficient service.
Kimbo was especially good!
Excellent service
Rayleigh - a friendly and extremely helpful staff. Have always got what I need and pick up service excelelnt
Above and beyond.
I brought in a paint sample from the previous l owners of my property that they had left behind. I wanted to match it. I had forgotten to paint into onto paper.
Pat found some paper, painted a sample and then took it to the ladies hand driers to dry it so they I could get it matched there and then.
Angie was extremely helpful
Angie was extremely helpful. She ask if needed anything else to complete my diy job. It was a totally enjoyable visit to your store.
It was a good experience
It was a good experience the lady on the click and collect desk was very pleasant and efficient. Whilst in store picked up some carpet adhesive and the lady let me pay for it at the collection desk.
Mark at Homebase Rayleigh Weir was…
Mark at Homebase Rayleigh Weir was incredibly helpful, sourcing garden pots as the in-store pots were chipped. He hunted them down and ensured they were ready and in store for when we needed them. Great service, thanks.
Amazing experience in store today
Amazing experience in store today. Mark is so helpful and kind. He is very knowledgeable about the products and helped me find exactly what I needed for my project. Such an amazing, positive and friendly manager. Thank you.
Right stuff for the job
David was very helpful making sure I got the right stuff for what I wanted friendly guy
Customer service
Just like to say how helpful Gavin was today when mixing paint for us.. He was very pleasant polite.. Homebase your lucky to have Gavin H..
Fantastic Service from Ian at the Rayleigh shop
I damaged a kitchen door on my fairly new kitchen. totally my fault as I was clumsy with a very sharp knife. Contacted the store and the wonderful Ian got me a replacement door within days.
amazing customer service considering the kitchen is 6 months old and Homebase have fulfilled their obligations to me but Ian looked up the details, double checked which door was needed and got it ordered
Poor response from the sink…
Poor response from the sink manufacturer on our composite sink less than a year old

Reply from Homebase - Rayleigh Weir
Helpful, friendly, and polite staff
Helpful, friendly and professional service on click and collect desk at the Raleigh Weir branch, I was in the store, and out again in less than two minutes, with my purchase.
David and Mark went above and beyond to…
David and Mark went above and beyond to help me match up the paint I bought there last year. I needed it to patching up so that I do not have to repaint the whole walls again. So I very much appreciate their help today.
I also recall how friendly and helpful the person was who originally sold me the paint. It's always easy to remember really nice people and that is what they are.
Jessica at Rayleigh Weir gave me…
Jessica at Rayleigh Weir gave me excellent service .
Super helpful and friendly service
Super helpful and friendly service. Was easy and quick to order online and collect in-store.
I ordered two clamps exactly the same…
I ordered two clamps exactly the same one when I got home the handle was completely missing which I realised when I got home to now need to go back to store to exchange I’ve looked at my invoice as ordered online for click and collect and hardly any information regarding returning faulty items as ideally would like to have got replacement sent out save me having to go back to store again

Reply from Homebase - Rayleigh Weir
The Rayleigh store were very helpful…
The Rayleigh store were very helpful and efficient,and the bonus was we got a next day delivery with no problems at all and our order was filled with outstanding quality, fantastic Homebase.
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