Homebase - Haverfordwest Reviews 

286
TrustScore 5 out of 5

4.8

Springfield Retail Park, fishguard road, SA61 2PY Haverfordwest, GB


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Rated 3 out of 5 stars

Ordering in store was ridiculous as staff at customer service couldnt order the goods I wanted..apparently the manager had to, I was told to comeback in the afternoon...I returned and the new staff... See more

Company replied

Rated 5 out of 5 stars

Carl was extremely helpful when colour matching the paint for our bathroom. He had lots of suggestions and lots of knowledge. Thank you!

Rated 5 out of 5 stars

Had an issue over some Direct to Metal paint, unfortunately after applying as many as 6 coats it didn't live up to it's 'Does exactly what it says on the tin' phrase so needed to return it. Phoenix an... See more

Rated 2 out of 5 stars

The items I received were great. However, two items reserved were not available. I'm now expected to order with a £6 delivery fee for two medium sized baskets to complete the set. No recognition for a... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Haverfordwest

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Springfield Retail Park, fishguard road, SA61 2PY, Haverfordwest, United Kingdom

  • 0345 640 7881

4.8

Excellent

TrustScore 5 out of 5

286 reviews

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Asks customers to review

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Replied to 52% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(286)

801 reviews in the last 12 months

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Rated 5 out of 5 stars

Carl was so helpful this morning

Carl was so helpful this morning. He advised me brilliantly, was chatty and polite and took time to find the most appropriate paint for me. He clearly knew his stuff.
I’ll definitely use Homebase mixing paint again.
Thank you, Carl

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Helpful staff

I wanted to share my positive experience with Carl in the paint section. I have visited a few times, and he has consistently been very helpful, friendly, and professional. Today, Carl matched some paint for my kitchen door, and he achieved a perfect match. His expertise and attention to detail made the process smooth and efficient. I greatly appreciate his outstanding service.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Carl

I needed some paint mixed to the same colour that I had for a tester pot (which was made up in May) Carl was able to find the original mixture on their computer after a lot of searching. Very happy with the service Carl gave me, thank you.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Paint match challenge

Carl had the patience of a saint for helping me track down a former paint colour match on Friday. A difficult challenge without a sample or the empty tin. It's spot on though!

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Paint mixer Carl

Carl took the time to find a real red! Walking around store to find the right shade to mix. Friendly helpful and instinctively knowing which would be the best mix.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Matching up extra bits of a kitchen…

Matching up extra bits of a kitchen that was already installed. Andrea checked back on original order to ensure the correct colour match and this was after at least 3 previous trips when she had patiently sorted out exactly what I would need.
Excellent and friendly service.
I'd not been home long when the dispatch team phoned to check when the delivery would be convenient for me.

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I wanted to buy some paint and had a particular colour in mind but the colour on the sample pots didn’t look like they were on the colour cards. Carl was amazing in his help in my getting the right colour and making it up in a better brand paint with I think a new paint identification/mixing and even giving it my personal colour name on a card to keep so they can find it next time. Very very impressed both with their “new” system and Carl’s knowledge and helpfulness. Don’t very often give 5 stars but he deserves it.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Great help from staff,( Carl) Great…

Great help from staff,( Carl) Great advice and friendly service, nice to have someone confident and knowledgeable about the product they are selling, with honest good advice, very happy with the service 😀

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Great staff

Anna helped me out in store with some garden furniture and paint today. Anna is very kind, friendly and helpful, makes time for all customers even tho busy. Sarah served me on till nice and friendly. Im a regularly to this store and find it a great place to shop. Competitive prices good selection

4 August 2024
Unprompted review

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