Lovely staff especially the lady who gave us the picture hanging tip! I didn’t get her name but operator 222860 at the checkout. Well stocked, clean tidy shop with competitive prices. Homebase always... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Called to collect 13 pre-ordered bags of soil/compost and whilst in the Alnwick store decided to purchase some large ceramic pots. At the checkout we were served by Martin, and asked for assistance c... See more
After being failed by the first two shops we checked to get gear for our archaeological field school students, the team at Alnwick Homebase got us sorted! Lovely staff, super helpful and empathetic... See more
Once again, no one was at the cash registers, so I had to queue up at the customer service desk. There were already six people in the queue waiting to pay for their goods. The lady behind the desk c... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Alnwick
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Willowburn Avenue, NE66 2JH, Alnwick, Northumberland, United Kingdom
- 0345 640 7842
4.6
Excellent
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service click and collect it's…
Great service click and collect it's very convenient thanks.
2 December 2024
Unprompted review
Excellent Customer Service
The customer service advisor made sure that details of my returned click and collect product was noted to enable an online refund to be made by her manager.
Many thanks
25 November 2024
Unprompted review
Waited less than a minute to pick up my…
Waited less than a minute to pick up my order
19 November 2024
Unprompted review
The order was placed and I picked it up…
The order was placed and I picked it up the next day..
Martin was at the till, and, as is usual, he was friendly and efficient, and it is always a pleasure to shop at Homebase, with Martin and the rest of the staff there. Thank you very much!
16 November 2024
Unprompted review
Easy to use the website and collect the…
Easy to use the website and collect the items
1 November 2024
Unprompted review
Thank you Alnwick
Quick & easy
Friendly helpful staff
What more do you need?
Thank you Alnwick
30 October 2024
Unprompted review
Wrong Article sent had to go to the…
Wrong Article sent had to go to the branch to exchange
16 October 2024
Reply from Homebase - Alnwick
Hi David,
Thank you for sharing your feedback with us. We're sorry to hear that you were disappointed. Since your review relates to an online order, we would appreciate it if you could update your review by selecting 'no specific location'. If you’d like to discuss your concerns further, please don’t hesitate to reach out to us here: https://help.homebase.co.uk/hc/en-gb/requests/new.
Thanks,
Team Homebase
You can always rely on Homebase for…
You can always rely on Homebase for quality products. Online shopping and being contacted for click and collect. Staff at Alnwick are very friendly and helpful. A great plus is you can take your friendly dog in!
7 October 2024
Unprompted review
MUCH VALUED SUPPORT WHEN NEEDED
Called to collect 13 pre-ordered bags of soil/compost and whilst in the Alnwick store decided to purchase some large ceramic pots. At the checkout we were served by Martin, and asked for assistance collecting our goods and loading them into our car. Martin’s customer service was outstanding, helping in any way he could. Suffice to say he ensured that we received much valued help that turned a potential nightmare into an easy visit. Thanks to all concerned for your help.
2 October 2024
Unprompted review
Customer service
Although the staff were very busy putting out Christmas decorations the store was clean and tidy and all the staff were very friendly and helpful. Excellent customer service offered by Micheal on check out and Scott helping load our car.
2 October 2024
Unprompted review
The member of staff on the till is a…
The member of staff on the till is a credit to the store he is so friendly and greets everyone with a smile and pleasant comments!
2 October 2024
Unprompted review
Great service and products
Martin was as always very helpful making sure I didn’t miss any offers
1 October 2024
Unprompted review
Helpful staff at the cash out.
28 September 2024
Unprompted review
No issues ordering or picking up
No issues ordering or picking up . Just wanted rollers etc but way more expensive than other shops
27 September 2024
Unprompted review
Excellent Click and Collect service
Placed the order and had confirmation in minutes and then collected within a few minutes if that.
Everything ready and waiting all good - outstanding friendly service - thank you.
26 September 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.