home24  Reviews 

Cool gewon man

If anything goes wrong with your order, they don’t try to solve it asap. No empathy for the customers at all.
I ordered a kids bed a month ago. First the estimated delivery time was completely off so it arrived way much earlier than we got our new apartment. When it’s delivered for the second time, only half of the furniture is there. We were only told by PostNL that they don’t have the rest. Also no indication about when the rest will be delivered.
4 days later I got an email from PostNL that there rest of the packages were damaged so they couldn’t deliver it at all. Contacted home24 afterwards and sent the proof of the delivered packages. Another 5 days have gone by still no response. All I got is “we have forwarded your request to the specialist department and ask for your patience”. This has severely impacted our move and my kids are left with no bed at all.

Also there is no phone number to call so everything has to go through email. Extremely inefficient for urgent matters and you can only wish yourself good luck.

How hard it is to just send a new bed and ask the customers to return the existing ones. They apparently don’t try to solve your problem but do the bare minimum of their responsibility. Will never order anything from them again.

So far a terrible experience with their customer service. 0/10. I received a package at the beginning of the week and it was missing a piece, so impossible to put it together. I sent a complaint via their online form (only means of contact as you can't call or email directly). Until now they have only sent an automated response offering a discount. No, I do not want a discount I would like the missing piece delivered without having to return a heavy package myself.

Waiting for further responses until I may change my review.

Was unable to pay with two credit cards so had to finally pay by using a different method -Ideal.

I ordered two LED badkamerlamp Mini II, and when the electrician put them up, one of the glass lamps turned out to be broken. When I emailed customer service, asking if it was possible just to buy a replacement glass lamp (I did not know at what stage it had broken), they called me straight back, and straight away offered to send me a replacement lamp, at no cost. It arrived so promptly I was able to fix it in time for my family coming for Christmas. I love the lamps and I appreciate the fantastic customer service! I will buy from you again, thank you.

Fast easy good products
Thanks

I have used home 24 a few times now, I am kept up to date with deliveries and the quality is good

Easy lovely excited to receive

Great assortiment amazing quality!

Unfortunately an item in my order was received damaged. Customer service for this company is second to none! I'm truly impressed with their after sales service!

Ordered on Nov 7th. Initial delivery was Dec 10th, and now it moved to Jan 10th. Let's see, what the reality will be.

Upd: as per below, maybe things will look better - looking forward to it!

Amazing experience

Ordered with home24 2 sofas and some small accessories over last year. First sofa arrived perfectly. With second we had issue 3 times due PostNL. Home24 each time tried to help, overall was responsive and can say that at the end despite difficulties was happy story with happy end.

Expecting a quick delivery of both the products. fingers crossed.

Honestly the worst customer service and supply chain experience I've ever had. Recommend to completely avoid Home24, or at least resign yourself to having to wait 1 year or more for delivery.

We ordered a couch in June 2024 for delivery in August 2024 ahead of the arrival of our baby in November 2024. It is now November, and the only thing that has been delivered is our baby!

For more than four months since August the 'Order' details on the website has been secretly updated by Home24, claiming the sofa will be delivered in two weeks from that date. Yet the same pantomime has been going on for four months - with delivery now estimated for December 2024!

We've made six calls to NL customer service in four months. Each time we are sincerely assured that the sofa will be delivered on the stated date on the website (in the next two weeks), only for the 'Order' details to be secretly updated again a few days later to add another two week delay (initially to late August, then to early Sept, late Sept, early Oct, late Oct, early Nov, late Nov, now mid December 2024).

On our latest call (to head-office in Germany) they claimed there is no record of when the couch will arrive in the warehouse - yet insisted it would still be delivered in December. If not, they assured we could apply to get a refund or a 'discount' (as if this makes up for a six month delay, or potentially never receiving the sofa!).

Of course, we all know delays happen in supply-chains. But clearly they have no idea about product delays yet have decided it is better for business to deceive their customers into thinking delivery is 'just around the corner' so you don't order another couch with a competitor that will arrive much sooner. We've been waiting months for someone to give us an honest delivery date - but afraid we'll be waiting till our son's first birthday!

Recommend to completely avoid Home24, or at least resign yourself to having to wait 1 year or more for delivery.

Trusted website.

I have been user for this since 5 years. Got many products great quality.

I ordered 6 chairs and now 2 more. They came a lot more earlier than I expected. The chairs are good quality. I will order more things from this website, I had a positive experience so far.