This is my first purchase for me, But your company name is familiar with me. You are famous in your best service and quality.
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Good company - everything is fine. Great furniture, good instruction manual, amazing value for money. Made in Poland, maybe that's why the quality is so good :) The only minus - choosing the GLS c... See more
Company replied
1- I couldn't find where to put my LLC (BV)'s information into the billing section 2- adding the 50 Euros shipping fee only after you enter the billing information is sneaky. It should be stated befo... See more
Company replied
Ordered with home24 2 sofas and some small accessories over last year. First sofa arrived perfectly. With second we had issue 3 times due PostNL. Home24 each time tried to help, overall was responsive... See more
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Company details
About home24
Written by the company
Met home24 shop je eenvoudig online meubels, accessoires en meer. Of je nu op zoek bent naar elegante designmeubels of woonartikelen in de industriële, Scandi- of de landelijke stijl, het uitgebreide assortiment van home24 biedt voor ieder wat wils.
Wij helpen je wonen op jouw manier. . www.home24.nl - enorme selectie aan meubels, lampen en accessoires - 30 dagen retourrecht – gratis retourneren.
Contact info
Netherlands
- www.home24.nl
4.2
Great
8K reviews
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Didn't get yet my orders
On 28 november 2025 I ordered 2 cupboards, the order numbers 1023861236 but they didn't shipped yet. The status is still pending till now. I'd like to know the reason why till 10 January 2026 they didn't send it so I contacted them in the email, also there's no response yet. This frustrating me
10 January 2026
Unprompted review
Reply from home24
Good afternoon,
Thank you for your message, and I’m very sorry for the delay you’ve experienced.
Unfortunately, I’m unable to find any email from you, and I also don’t know which email address you contacted us from. Because of this, I kindly ask you to reach out to our customer service team once more so we can look into your order and provide you with a proper update.
Best regards,
Bernadette de Vries
Unfortunately, I didn’t receive my parcel.
Unfortunately, I didn’t receive my parcel. PostNL changed the delivery date to 9 January 2026, from 11:00 to 13:00. I changed my plans and travelled from Amsterdam to Zaandam to receive the parcel, as I only found out about the delivery on the morning of 9 January 2026. However, the parcel was not delivered.
Later, I received a notification that the delivery would be postponed until tomorrow. When I checked the delivery details, I saw a delivery address that has nothing to do with me, and I don’t know the person whose name is listed there.
Whose mistake is this? if all the details in my order were entered correctly.
9 January 2026
Reply from home24
Good afternoon,
Thank you for your feedback.
I have checked the PostNL portal for you. The parcel was delivered to a PostNL pickup point, where it is ready to be collected.
Best regards,
Bernadette de Vries
Communication-oke
Communication with home24.nl-oke
The ordering process is also okay
We do not recommend transporting home24.nl products with PostNL
Transport with PostNL - I waited a month for the furniture and it never arrived. Driver lies, pickup impossible. Delivery impossible during specified hours. Contact with the driver impossible.
Our cameras never saw the delivery or the driver. No one ever called. We changed the delivery date three times, to no avail.
I do not recommend using PostNL. If possible, do not use it.
If you buy from home24.nl, do not use PostNL, you may never see your order
Home24.nl It works properly. They plan to refund the money.
We have no complaints about the seller.
1 November 2025
Unprompted review
Reply from home24
Good afternoon,
Thank you for sharing your experience with home24.
I am sorry to hear that your experience with PostNL Extra@Home did not go well. I will forward your feedback internally.
Best regards,
Melchior Overbeek
Great products 👍
19 December 2025
Reply from home24
Good afternoon,
Thank you so much for this 5-star review.
Best regards,
Bernadette de Vries
Home24 is the worst store to purchase…
Home24 is the worst store to purchase from. We ordered 2 expensive clothes cupboards. The item's got delivered with the boxes broken and then item's broken, they then have the cheek to say that they will give us €90 off the purchase price of €600.00 each without getting the whole order exchanged as we have not opened the other boxes, this is total unacceptable and an inconvenience as the house is now full of boxes. Please people be careful when considering to purchase from this company. We even have photos
6 December 2025
Unprompted review
Reply from home24
Good morning,
Thank you so much for taking the time to leave us this review. We are sorry that we didn't meet your expectations.
I have taken the liberty of reviewing your order and found that the situation you described does not correspond with the actual events.
You initially requested a return because several packages of the two wardrobes were delivered with damage. In order to avoid a return, we offered you a discount (€90,00 per wardrobe) or a voucher ( €220,00), or replacement of the damaged packages only. You indicated that you wished for a complete exchange combined with the offered discount. Unfortunately, this is not possible and you have therefore chosen to return your order.
If there is anything else we can assist you with, please let us know.
Best regards,
Bernadette de Vries
So far so good
3 December 2025
Reply from home24
Good morning,
Thank you so much for your 5-star review!
Best regards,
Bernadette de Vries
My sofa was delivered within a week
My sofa was delivered within a week. Great customer service! Thank you team home24!
We have a beautiful and comfortable sofa for a very good price!
8 October 2025
Unprompted review
Reply from home24
Good afternoon,
Thank you so much for your 5-star review!
Best regards,
Bernadette de Vries
Reply from home24
Good afternoon,
Thank you so much for taking the time to leave us a review.
Best regards,
Bernadette de Vries
Easy purchase
Easy purchase process and easy to navigate website with all necessary measurements provided 👍 let’s hope post purchase customer service will be equally good
3 October 2025
Reply from home24
Good afternoon,
Thank you so much for taking the time to leave us a review.
Best regards,
Bernadette de Vries
Nice website, fully recommend
I bought already twice and always very easy to buy and very good variety and quality of products.
26 September 2025
Reply from home24
Good afternoon,
Thank you so much for your kind words.
Best regards,
Bernadette de Vries
Worst furniture shopping experience…
Worst furniture shopping experience ever. For the last 2 months, they have not been sending my shoe racks. Simple shoe racks; they don't have a clue where my order is. No update, no compensation, no support. Worst site to buy furniture. Not recommended at all.
25 September 2025
Unprompted review
Very bad experience.
Very bad experience.. I ordered a sofa.. after waiting.. we received today a sofa with one side torn a bit with missing zipper + no holes made for the legs to be assembled.. Extremely disappointed.
Edit in my review - i reported the complaint to Home24 and they immediately called me up. Gave me multiple solutions. Arranged for the return amd I got my complete refund. I will give them 5/5 for their customer service and honesty.. but the quality check before sending the order is 0/5.
3 September 2025
Unprompted review
Reply from home24
Good morning,
Thank you for sharing your experience, and we’re truly sorry to hear about the issues with your sofa delivery. We completely understand your disappointment.
We offered you a discount and a voucher. Initially, you opted for a free return and full refund, and the sofa was picked up accordingly. Later, you changed your mind and requested an exchange, which we immediately initiated for you.
However, it appears that the return process had already triggered a full refund. You should have received the credit note via email on September 5th. I’ll forward this matter to our customer service team to ensure everything is clear and properly followed up. It’s possible you weren’t yet aware of this update.
Best regards,
Bernadette de Vries
They scented a product of the wrong…
They scented a product of the wrong color, but when I came home, the repairman had already collected everything and it was impossible to send it back. I had to repaint this product myself, as I just hate the gray color and don't understand how it could be confused with black when sending it
12 August 2025
Reply from home24
Good morning,
Thank you for sharing your experience. I must admit, I don’t fully understand the situation described in your review.
I’ve checked our system, but I couldn’t find any order linked to the email address you provided.
Best regards,
Bernadette de Vries
HORRIBLE HORRIBLE HORRIBLE
HORRIBLE HORRIBLE HORRIBLE ! We ordered a tv stand from them , only one part of the tv stand was delivered. We contacted the delivery service as to which they informed us that the other part of our TV stand is still at home24 . We have been trying to get in to contact with them since last week through calling and emails and on their website but there is no response what so ever!! Very disappointing!!! I do not recommend this company to anyone.
30 July 2025
Unprompted review
False advertising, no client service
The color of the product is red, I guess it was not properly covered by whatever there is supposed to be to make it look like what you see on the photos. Misleading advertising, support did not answer me, poor client service. I would never ever use this shop again and would always advise against using it to any of my friends in the Netherlands. Deeply disappointed.
13 June 2025
Reply from home24
Good afternoon,
Thank you so much for sharing your experience with us.
I have checked our records but was unable to find any previous messages from you. As a result, our team has not been able to respond.
I will request that someone from our customer service department contact you as soon as possible to assist you further.
Best regards,
Bernadette de Vries
very easy fast
29 May 2025
Amazing offer
Amazing offer, good prices. A lot of payment option and lot of style option.
18 May 2025
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