Hi, I would just like to say thank you to Homary Customer Service. I had a concern about a hairline crack in the ceramic component of a smart toilet. Hana from customer service replied to my e... See more
Company replied
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Review summary
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Reviews shaping this summary
Another great customer service experience. I have to say, by far the best and consistently great CS i have experienced in a long time. Today Iris stepped when the chat bot was struggling, before i nee... See more
Company replied
The dressing table is a really nice piece of furniture. A few small issues (screw was too small for door handle and a small mark on the mirror) were resolved with great support from the customer servi... See more
Company replied
Fiona was great. She actually understood my perspective about a missing piece with my kitchen island delivery. She was able to partner with her leader to get this part expedited to me which saved my w... See more
Company replied
Company details
Written by the company
Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices. Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.
Contact info
959 E 3rd St, Corona, CA92879, 92879, Corona, United States
- +1-888-603-9888
- service@homary.com
- www.homary.com
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Their customer support is very quick
Their customer support is very quick and efficient. Canceled an order and I got my refund very quickly. No questions asked.
3 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Absolutely terrible company
This is a terrible company with terrible products shipped from China so you have to wait months for delivery.. The quality is very poor, just assembling the product broke the furniture. Customer service is terrible, we bought from the French store, but the replied to us in German. Trying to contact someone was a nightmare, forms that never submit. SAVE YOUR MONEY, shop elsewhere.
3 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We would like to reach out to you, but we are sorry we failed to find your order information. Would you please kindly tell us your order number? Or you can call or email us; we will surely get back to you and resolve the issue promptly.
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Kind regards, Homary’s social engagement team
Very bad customer service and delayed delivery
Very bad customer service, I ordered a bathroom product online and did not advise during the time when it was delivered, once I placed the order then told me it will deliver approximatley within 3 to 4 weeks. upon checking the order status, it says it is in the sea shipping.
when I called their showroom based in melbourne, they advised me they donot control the online business even though they own it. the guy I spoken to him was very rude and not understanding my problem. to be honest, it delayed my project further 3 weeks away. Very carful when you order the product with them online. very hard to approach online customer service as well. I waisted one hour to talk to their online customer service but still no response
3 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We would like to reach out to you, but we are sorry we failed to find your order information. Would you please kindly tell us your order number? Or you can call or email us; we will surely get back to you and resolve the issue promptly.
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Kind regards, Homary’s social engagement team
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Winnie was responsive and helpful.
Winnie was responsive and helpful.
31 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Winnie was very attentive and helpful
Winnie was very attentive and helpful. She provided excellent support!
1 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Avoid this company
Avoid this company! The return policy is ridiculous and burdensome. I
26 August 2026
Unprompted review
Reply from Homary.com
Dear Customer,
Thank you for your feedback. We apologize for the inconvenience you experienced.
We understand your frustration with the return process. Our return policy is in place to ensure the quality of our products. While we strive to make the process as clear as possible, we’re working on improving it to make future experiences smoother. We value your input and will continue to refine our processes.
We have emailed you with the next step of return and we’ll do our best to expedite the process.
Kind regards,
Homary social engagement team
Well worth the wait
Well worth the wait! ✨
The clock design looks absolutely stunning on my bedroom wall. I simply can’t stop looking at it every chance I get — it really is a beautiful statement piece. ❤️
The Homary customer service has been flawless throughout. They’ve been attentive, supportive, extraordinarily fair with the replacement, and incredibly fast, while keeping me fully informed every step of the way — something I really appreciate.
Honestly, they’re simply the best! ⭐️⭐️⭐️⭐️⭐️
5 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Fiona was very helpful!!
Fiona was very helpful!!! Thank you so much!
20 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Loud beeping and rarely works
After installing by a reputable plumber I was immediately unhappy. The device beeps loudly and high pitched with every function, from lid opening, , washing, flushing , drying and lid closure. That is 5 beeps at least with each use all of which are loud enough to wake my wife. This function can not be disabled. Also the toilet functions at best 20-30% of the time. Even rarer on the remote control. I sent videos to this effect to custom service and after a 3 week process they claim it works according to the product design. DO NOT BUY!!
18 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We will reivew your case carefully and provide you with a suitable solution after the issue is confirmed .
Homary’s social engagement team.
Wow!
Wow! What a great experience with customer service! Celine went above and beyond to help figure out a solution for me. I am so happy with our lift top coffee table. It is beautiful and of great quality! I will definitely continue to purchase from this company.
1 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Morgan was great
1 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
The quality of the sofa is ok
The quality of the sofa is ok, a bit hard maybe. It was delivered within 1 week. What was not ok, was that the freight forwarder could not specifiy the time window when he will arrive. TRhey just said the truck will arrive between 8-17h. Finally he arrived at 1pm, but I had to stay in my home waiting for him. That is in times of GPS not acceptable. And you have to take care that the driver just unloads the parcel, no more assistance. If you receive a larger parcel you need assistance to carry it into your appartment
25 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Highly recommend quality unit and great customer service
Love our tv unit. Needed a small part replacement and Winnie has arranged this very quickly. Kept me informed along the way, great customer service thanks Winnie. Highly recommend Homary
30 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Over priced, terrible instructions, awful quality for the price.
I ordered two narrow bedside cabinets, they were expensive and they looked high quality in the pictures - sadly that's wasn't the reality.
Instructions were very poor, they were difficult to build, there were parts missing in one box and extra pieces in the other. The fit and finish is something I would expect from a product less than half the price of these units.
The front of the drawers don't line up flush so you have to make them fit as best as possible.
They don't have any soft close which I find shocking given the price.
The power requires 2x USB power supplies for each cabinet rather than a simple plug into a wall socket.
I wouldn't recommend these to anybody at this price point, as said, they are worth about a quarter of what they are sold for.
I'd give 0 stars out of 5 if I could.
29 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We would like to reach out to you, but we are sorry we failed to find your order information. Would you please kindly tell us your order number? Or you can call or email us; we will surely get back to you and resolve the issue promptly.
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Kind regards, Homary’s social engagement team
Refusing to refund next day delivery fee for week late delivery
Ordered yesterday and paid for next day delivery. They are delivering a week later. They are refusing to refund my next day delivery fee.
27 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you regarding this matter and will refund the delivery fee if the carrier didn't deliver the item as scheduled.
Homary’s social engagement team.
Homary provides excellent customer…
Homary provides excellent customer service. They answered my questions about a ceiling fan with lamp prior to purchase. Ordering was easy and delivery was prompt. The fan looks great in my living room. Unfortunately, the instructions that came with the product were not clear and complete, so I contacted customer service with my questions about the use of the fan's remote. They obtained the answers from the manufacturer and kept me informed during the time it took for the response. I'm completely satisfied with Homary and would order with them again.
28 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Morgan is super knowledgeable and…
Morgan is super knowledgeable and helpful in answering all my pre-sales questions for the nightstand set and the dresser I'm interested in purchasing.
28 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
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