Hollands Country Clothing Reviews 

Hannah was amazing when dealing with my return and also arranging a new pair of wellies to be sent. She also upgraded the new pair to be sent 1st class

Reputable company, but everything about them is frustratingly slow. They're slow to process orders, their free shipping is slow, and their customer service is slow, and in my experience - somewhat unhelpful. No one picks up their phone lines, or responds to their WhatsApp number. So basically: if you don't care when you receive your item, and don't need to speak to them - they'll be just fine. If you're expecting a modern service that you might be used to with other companies - look elsewhere!

Placed an order on the 27th December. Products had a lead time for delivery which is fair enough. I emailed them asking when my Products would be dispatched. Got told a date and still no products been dispatched. Emailed them and had 0 reply. Won't be ordering from again. It seems like that are more active on here than anywhere else.

I had to cancel my order as it was going to arrive too late and they were incredibly prompt at replying and issued a full refund of the whole amount. Will shop here in future (albeit less last minute hopefully!)

Highly recommend company.
Great products at good price.
Fabulous customer service - even replied to me during the Christmas break. Well done guys.

Son bought me a gilet from Hollands and it was great quality so I decided to buy some other clothes. After ordering I realised they would be delivered when we were not around so I asked customer service if they could delay despatch. Rather than that, they upgraded delivery to express, free of charge and the items arrived before the original date. Fantastic customer service and great value for money- well done Hollands. Very satisfied customer.

Nice to deal with real people. Had to do a return for size which didn’t fit, but no hassle to get next size sorted and delivered. Kind and efficient. Would highly recommend for their product line and service.

Customer service both times I have called has been amazing. I believe I spoke with Nell both times and she was so helpful and dealt with my enquiries really quickly.

Very helpful and friendly customer service, sorted out my exchange to a different address.

Communication from this family company is fantastic…very helpful and prompt replies even over a very busy festive period.
Excellent selection of countrywear .

Purchased goods on more than one occasion . Fantastic service, prompt,
Had to cancel an order and was contacted immediately by email to confirm done and refund sent. Totally
reliable and a free mug to boot.

Great company

Well done guys......

Ordered a pair of boots and 4 days later received an email notification from Royal Mail saying they’d been delivered - to an address that doesn’t exist in our postcode. Raised the issue with Hollands. It took 8 days to acknowledge that the order was lost and then another 3 for the refund to arrive in my account. Needless to say the parcel never arrived at our address. Hollands seemed more concerned with pointing the finger of responsibility in my direction than delivering me the item that I’d paid them (up front) for. Poor customer service and no effort made to make things right.

Great product, delivered in time for Christmas.

Incredibly helpful. Amazing customer service even between Christmas and New year. Also boots are incredible quality.

This company is amazing, I was let down by another supplier and needed to order in time for Xmas. Ordered 23rd Dec. not hoping too much for a pre-Xmas delivery, BUT boots arrived 24th. Fantasic service. So Highly Recommend. Thank You

I needed to order some Hunter Chelsea boots as a gift for Xmas and decided to order from Hollands Country Clothing based on the good reviews and the dispatch/delivery times advertised (they should have arrived in plenty of time).

Unfortunately I’ve got to give 1 star to this company. The product I ordered is listed as 1-2 working days dispatch time and I chose to pay for the DPD Express Delivery option (1-2 working days). Despite currently being 8 days later (6th working day later), the item still hasn’t been dispatched.

I spoke to customer service yesterday - took a few tries to get hold of them but was pleased to speak to someone who was friendly and polite. They did refund the delivery charge but weren’t helpful at all other than that. They don’t know where the item is, didn’t think it had even been dispatched yet but couldn’t be sure, said it could still be in a distribution centre but couldn’t offer a reason why it hadn’t yet been dispatched, and probably worst of all, they couldn’t give any estimate of when it might arrive.

Very frustrating as there were many other shops I could have ordered it from. If someone had just contacted me to say there was a delay, even 2-3 days after I placed the order, then I could have cancelled it and reordered from another shop in time. Unfortunately this is now going to be a late Xmas present - assuming it does arrive at some point. I asked if it could be days, weeks, 6 months for it to arrive - they did say they’re sure it wouldn’t be as long as 6 months which is something I guess.

If I could give 1.5 stars to reflect that the customer service person was at least polite and refunded the delivery charge without a fuss then I would. 2 stars would be too much though considering I have no idea when the item will arrive.

Order No: HCC592691

Excellent customer service.

I ordered some trousers from Holland's, unfortunately 3 days later, we then had a family emergency which meant we would not be home ,and no idea of when we would return.

I emailed Hollands asking if it was possible to cancel the order, within 20 mins I had received 2 emails confirming cancellation and a promise of a full refund..
Thank you to Carl for organising so quickly,
When plans are thrown up in the air,it was nice that Hollands were so helpful and reactive.

Thanks again

Ordered a shirt from this site .
Their website was glitching and over a white brown and navy tattersall shirt had the words gold brown and navy.
I ordered the white but they sent the gold.
Wouldn’t help me in anyway even tho o showed them the error on the website that the shirt I wanted had the wording of the shirt they sent . They said it’s the correct shirt and just lighting which it isn’t as the shirt I check out with was white and the option for the one they have sent is also on there . They would not help in anyway and have taken days and day to reply even tho they knew I needed it sorted as it was a gift . They charge £4 to return the shirt even tho it is their mistake and won’t wave the return fee . Don’t shop here , edited on the 23rd Dec they have since reached out to me and are in the process of rectifying the problem which I am greatfull for

I had a problem with a coat I purchased. The return was easy and dealt with promptly. My replacement was sent out within a few days. Excellent communication and 1st class customer service. Would not hesitate to make future purchases.

Please be very cautious when ordering from this site. I’m still not entirely convinced it’s genuine. Unfortunately, I may have been unlucky and ended up using a dodgy website, which resulted in me being scammed. Because of this experience, I strongly recommend exercising extreme care before making any purchases.