Hollandandbarrett Reviews 

I recently purchased a supplement online from Holland & Barrett and chose the Click & Collect option at my local store. Overall, I had a very pleasant experience.
One of the things I liked most was the convenience of collecting the item from a store close to my home. It gave me the opportunity to enjoy a short walk and some exercise while also saving money on delivery charges.
The communication throughout the process was excellent. After placing my order, I received a confirmation email detailing the product I had purchased and the store where it would be available for collection. I was then sent a text message confirming when my order was ready to collect.
When I visited my local Holland & Barrett store, collecting my supplement was quick and straightforward. I simply showed the order number from my text message, and the staff promptly retrieved my order. The staff members were friendly, pleasant, and helpful, which made the experience even better.
As this was my first purchase, I also registered for the Holland & Barrett Rewards programme H&B&Me. I like the fact that I can use my membership card whenever I shop to earn points and access exclusive benefits. It's easy to view my account online and keep track of my rewards. After all, everyone appreciates being rewarded for their loyalty!
Overall, I was very satisfied with my online shopping experience with Holland & Barrett. The ordering process was simple, communication was clear and timely, collection was quick and convenient, and the customer service was excellent. I would happily use the Click & Collect service again and would recommend it to others looking for a convenient way to shop.

Helpful & friendly staff ,a good selection of products.

Easy to order. Good pricing and offers. I like that I can order click and collect and pick up in one of their outlets in my nearest Tesco branch at a time to suit myself. I was able to get my flaxseed oil capsules easily.

Very easy to use website, fast delivery and great money saving deals

I visited your store today in Hempstead valley and was surprised by the help from Krystal . Very helpful and informative and made the experience very easy.

Used H&B a few times for supplements, this time I used them and my order is delayed with no update . Rang CS and told to wait . Won’t be using again

I’ve been dipping in and out of H&B’s subscriptions for the past 3+ years… I’ve seen a pleasant evolution in the way they inform (email) upcoming orders, better rewards system and better than before telephone customer services. Very happy 🌞

Horrible horrible app. It’s impossible to place an order; the app just runs you in circles, endlessly demanding various confirmations and verifications. I tried to place an order several times, but Holland & Barrett always wants something more—they never seem to have enough information about you. Stop pestering people with your snooping for extra details; if you can’t make the purchasing process simple and easy, you shouldn’t be in the business of selling at all. I’m deleting the app and blacklisting this company.

Before you pay for items in store check the website. They were charging a extra £11 for the same item in store and tgey were online. Not good at all. I was just so happy I just happen to look on line before I went to store otherwise I would have paid that ridiculous price

Yes great Product, great delivery, I feel Great!

I have used Holland and Barratt for a long time. Used the Lancaster store today and had the pleasure of being served by Renata. What a knowledgeable lady, really impressed. She gave such good advice and had a good chat when she could have simply put my product through the till and ended at that. Thankyou Renata. I'll definitely be back for more help with the nails. 😁

As always my favourite to shop all my vitamins and supplements always have a great deal offer that you don’t want miss I love H&B I have the app which even makes even easier
My favourite vitamins is Starpowa amazing results thank you

I had no problem with my orders online. All items were nicely wrapped to protect them and delivered in a sturdy box. I was extremely impressed with the delivery time I placed the orders on Saturday for next day delivery which I thought would be Monday as next working day and I received the package on Sunday. Excellent customer service even though I didn’t have any contact with anyone. However, I did forget to purchase some vitamin C and I popped into the Southend branch to get it and the staff were quite unfriendly the store had the size vitamins 240 bottle with a expired date February 2027 I highlighted it to a staff member and she says they won’t put any more out until all the ones displayed is sold out. Excuse me, you only have one bottle displayed. I find her quite rude and if she’s not happy to help customers then she should not be there. So to say purchasing online I received a much better service than actually going to the store no wonder shops are closing and everything is going online.
Staff need retraining how to attend to customers in a professional manner.

Love H & B. I buy lots of vitamins, tonics and supplement on subscribe and save. Makes all the products really good value. Excellent quality and lots of variety. The customer service in the shop where I pick up my order is fantastic. The staff are always really friendly and helpful.

My local H&B store in Darlington has always been very helpful but I can't walk there now, so regularly order online. I'm always impressed with the offers and service, and there are no problems with Evri deliveries in my area.
The website is a bit of a mystery and sometimes defeats me (not techy). I often find the items reported as being "in stock again" are not available again by the time I compose my order, I don't know who else buys my favourite Greens Sour Cherry drinks.

Holland & Barrett operate how every business should do business with customers They communicate with you straight away and update you on your order. I was amazed how quick both of my orders were packaged and shipped to me. The delivery took place a day or so later. The packaging was good and all of the items were delivered safely as ordered. I literally cannot fault them and I will be shopping again. Thank you H&B

Maryana, the supervisor at Kilburn store in London is always spot. She knows every product, fast and efficient. Nice brain. Her attitude and style should be adopted across the board in all the stores. Deserve a promotion. Just go there and see by yourself.

I visited the Milton Keynes Holland and Barrett branch. and I would like to thank Eva and Yogita for helping me getting my vitamins, today was not really my day and they were very gentle and helpful.

Had a issue with the parcel being delivered to another property so emailed and they sorted out a replacement quickly great service
Thank you to Thulisiwe for sorting this out for me.

I have never experienced such appalling and dismissive customer service. I placed an order with them (Order #9030436535). I was at home the entire time on the day of the delivery, but no one ever knocked on my door. Suddenly, I got a notification saying the parcel was delivered by Royal Mail. 
I immediately called Holland & Barrett customer service. They advised me to check around my property and with all my neighbours, which I did-the parcel was nowhere to be found. Two different agents (Sherry and Naledi) emailed me, instructing me to sign a legal declaration confirming non-receipt, and both explicitly promised in writing to arrange a refund or a fast replacement once I completed the form. I signed and returned the forms immediately. 
Instead of honoring their word, a third agent named Reegan emailed me days later to flat-out reject my claim, stating they had "adequate evidence" of delivery. Their "evidence" is an absolute joke: 
1. The Photo: The "proof of delivery" picture they attached literally just shows an extreme close-up of a shipping label on a box. It shows zero background, no front door, and absolutely nothing to prove where the parcel was actually left. 
2. The Signature: The signature they provided is a random, squiggly loop. It is not mine, and it does not belong to anyone in my household. 
I tried calling their customer service line again to sort this out, and it was a horribly frustrating experience. The phone staff were completely unhelpful, repeatedly brushing me off by saying the "head office is working on it" and refusing to provide any actual support.
I played completely by their rules and filled out their legal declarations under threat of prosecution, yet they still essentially called me a liar to avoid taking responsibility for a lost package. They are completely ignoring the Consumer Rights Act. I am now being forced to initiate a bank chargeback and take them to Small Claims Court just to get my money back. 
If you are placing an order, do not risk home delivery with Holland & Barrett. If the courier loses or steals it, H&B will completely wash their hands of you. I will absolutely never be ordering from them again. Avoid at all costs!