Great stores, always clean and nice cool temperature inside. Easy to use self service machines and a reasonable points rewards system! Great range of affordable vegan and cruelty free beauty, and toil... See more
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Review summary
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I bought some glucosamine gel for my elderly friend, she recommended i try it as i have fibromyalgia. Its really helpful, my daughter has chronic fatigue and she has started using it too. Finding out... See more
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I was diagnosed with GORD at the end of last year and prescribed PPI tablets, my GP seemed to want me to take them longterm which I wasn't happy about. Having researched what alternatives I could try... See more
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The product I have been buying seems to have changed packaging and size although I think the reduced price reflects that. I always order online for collection and it works well. There is one man in... See more
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Company details
Contact info
7 Barling Way, CV10 7RH, Nuneaton , United Kingdom
- 0330 058 2025
- www.hollandandbarrett.com
4.2
Great
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered Vitamins online
For this order, I placed the order online, since I was on holiday. I quickly found the vitamins I wanted (Two jars of Cod liver oil, with multi vitamins and one jar of Turmeric) and swiftly made payment. Whilst I was enjoying the remainder of my holiday, the order was processed and delivered to my home. When I arrived home everything was there as I had ordered. Very pleased, many thanks.
16 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi Ivan,
Thank you for your lovely 5-star review and your kind feedback!
We're delighted to hear you had a great experience ordering online and were able to find the items you needed.
It's also wonderful to know your parcel arrived in time for your return from holiday.
We really appreciate you taking the time to share your experience with us.
Thank you for shopping with us, and we hope you have a lovely day!
H&B 💚
Went to H&B for some Castrol oil and came out happy.
Went to H&B for some Castrol oil, the assistant, saw me looking and came over, offering to help, I wasn't sure what type too buy, so she suggested various ones,i lelf happy with my purchase, and will use them again.
13 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi Carol,
Thanks for your lovely review and kind feedback!
We're so pleased to hear how happy you are shopping with us.
We'd like to share your wonderful words with our colleagues.
Please can you share which store you visited?
Have a lovely day and take care.
H&B 💚️
I have shopped in Holland and Barrett…
I have shopped in Holland and Barrett for many years now, and always trust the staff when I asked for advice on any products. Their knowledge helped me find the right supplement for my age and lifestyle.
And always good customer service. I always go the Scarborough store...
3 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi Jennifer,
Thanks so much for your lovely 5-star review and kind feedback!
We're delighted to hear how happy you are shopping with us.
We can't wait to share your wonderful comments with our colleagues at our Scarborough store, they'll be thrilled to hear them.
We really appreciate you taking the time to share this with us.
Thanks for shopping with us, and we hope you have a lovely day.
H&B 💚
I had the worst customer service…
I had the worst customer service experience ever today at the Wood Green shop, near Boots.
I have been shopping for years at Holland Barrett and never felt treated like shi..t as I feel today. It’s not the first time and it’s seems that they treat their customers based on their skin colour. Pure discrimination, I have friends that have stopped shopping there because they way they been treated. You just lost a good customer, and really hope that Holland &Barrett management take action against this.
25 June 2026
Unprompted review
Reply from Hollandandbarrett
Hello Monica,
Thank you for your review.
We are sorry to read your in-store experience was not to your or our expectations. Would you mind providing us with additional details in relation to your review?
We have requested further details through Trustpilot. Please fill in the information via the link request that's been emailed to you, as we'd really like to investigate the matter with the store in question.
Have a lovely day in the meantime, and we look forward to hearing from you.
H&B.
Very helpful young lady serving this…
Very helpful young lady serving this morning in the Droitwich branch. Very cool environment too. Thank you.
24 June 2026
Unprompted review
Reply from Hollandandbarrett
Hello Marilyn,
Thank you for your lovely feedback.
We’re so pleased to hear you received such helpful service, and we’ll make sure your comments are shared with the store management team.
H&B
Just received absolutely appalling…
Just received absolutely appalling customer service have shopped with H&B for over 30 years now and a loyal customer spending lots and lots of money with them - for the first time I had a problem received my order today opened box and some of the items were damaged - I was treated like a criminal and like they totally disbelieved what had happened - I tried several ways to sort this out they were meant to call me back but didnt and they were really unhelpful and didnt seem to understand English? I will not be shopping there again - its their loss
24 June 2026
Unprompted review
Reply from Hollandandbarrett
Hello Michele,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with your recent experience.
Having reviewed your case, we can see that you contacted us regarding damaged items received in your order. As part of our normal process, we may ask for additional information, such as photographs, to help us understand what has happened and ensure we're providing the appropriate support.
We appreciate that receiving damaged items is frustrating, and we're sorry that this experience didn't reflect the level of service we aim to provide.
A member of our Customer Experience Team will be in touch directly to provide a further update.
H&B Team
The quality of the vitamins and…
The quality of the vitamins and supplements is terrible. The dosages are completely unclear, so you can easily overdose. Delivery is a whole other story—you can easily add a week to any promised delivery date.
23 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi there,
Thank you for sharing your feedback with us.
We're really sorry to hear that you're unhappy with both our products and delivery service. We work hard to provide high-quality products and a great customer experience, so it's disappointing to hear that we haven't met your expectations on this occasion.
We've reached out to you on Trustpilot as we'd like to learn more and look into this for you.
Wishing you a great day, and we look forward to hearing from you.
H&B
Offer only valid for the time before and after purchase.
So frustrating. There was a special offer on some hair dye. The offer was 51% off I think just for that day and for only s few colours. I selected a colour based on that price and bought 2 of them. I actually took a screenshot of the price, £6.85, as I was comparing things and I took the screenshot at 06.53. My purchase was then made at 06.56, so 3 minutes later. However I was charged almost £10 for each hair dye. I checked straight after and the price was still meant to be £6.85.
Now I'm wasting minutes of my life speaking to customer services who is trying to explain that offers are only on for a short time and I cannot complain because a product goes up after I buy it and cannot be refunded for that. So it was on special all morning until before 06.56, and then on offer all of the rest of that same day since that time. But for just exactly one minute of those 24 hours the price went up to £10, which was just exactly the time I bought the hair dye!
My head is going to explode, where do H&B find their staff!!!
23 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi there,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
This isn't the experience we want our customers to have, and we've sent you a private message requesting your contact details so we can investigate this further and do our best to put things right.
We hope to hear from you soon.
H&B.
I went into H and B in Newbury to but…
I went into H and B in Newbury to but some vitamins. However, the offer for the ones I was looking to buy was only online.
So I ordered what I wanted and they were both buy one get one free. So that was great, I could have one at home and one at work.
However, when they were delivered I only received 1 of each. So I contacted them online and I was told I should have clicked both of them twice to get the free ones.
The way I see it was if I clicked them both twice I would end up with 4 of each.
So lesson learnt. I will shop around from now on.
22 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi Alec,
Thank you for your feedback, and we're sorry for any disappointment caused.
For Buy One Get One Free promotions, 2 of the same item need to be added to the basket for the offer to apply, just as you would take 2 items to the checkout when shopping in store.
We really appreciate you taking the time to share your experience and will ensure your comments are passed on to the relevant team.
H&B.
Ordered Test Xtreme product and…
Ordered Test Xtreme product and collected it the next day. The whole process was nice and easy, would totally recommend
9 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi Iva,
Thanks so much for your lovely words 💚
We really appreciate you taking the time to share your feedback with us. It's always wonderful to hear when our customers have had a positive experience, and we're delighted that we were able to help.
We'll be sure to pass your kind comments on to the team involved, as feedback like yours means a great deal and helps us recognise the great work they do.
Thank you again for your support, and we hope to see you again soon.
Team H&B 💚
I used faith in nature body lotion…
I used faith in nature body lotion since 5 yes. It's very compitive rate at HB.
Every now n again it's on offer.
28 May 2026
Unprompted review
Reply from Hollandandbarrett
Hello Pradip,
Thanks so much for your lovely feedback.
We're delighted to hear how much you're enjoying the range of products we offer. It's wonderful to know you've had such an amazing experience.
We'll pass your kind words along to the relevant teams.
H&B
You lost your regular customer
Big let down after months of spending hundreds of pounds online. While using the app, I was supposed to have a special code that never worked for me. Plus, the items I had in my basket changed the prices and discount offers overnight. I founded these practices really upsetting and when I confronted customer service
about it, I got really blatant reply not even focusing on my query. Since then I've been buying my supplements elsewhere.
5 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi Wioletta,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
This isn't the experience we want our customers to have, and we've sent you a private message requesting your contact details so we can investigate this further and do our best to put things right.
We hope to hear from you soon.
H&B.
Reply from Hollandandbarrett
Hi,
Thank you for taking the time to leave your feedback.
We're delighted to hear that you found the ordering process easy, the delivery prompt, and our prices good. We really appreciate your kind comments.
Thank you for choosing Holland & Barrett, and we hope to see you shopping with us again soon.
H&B💚️
Easily ordered online
Easily ordered online, with special discounts and offers automatically applied, and collected from my local store the following day. Brilliant service and I would definitely recommend and will be using again.
8 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi,
Thank you for your lovely 5-star review and kind feedback!
We're happy to see you're enjoying our offers, products and services.
We appreciate the time you've taken to share this with us.
Thanks for shopping with us, and have a lovely day.
H&B💚️
Still waiting for my next day order
Still waiting for my next day order. Don't have an order number as you haven't finalised my payment through klarna but paid the first initial payment. Looking through the reviews its seems to happen when thing are on offer and people ain't receiving them. If that's the case I want a refund so I can go elsewhere.
I dont get the problem. Emailed you 3 day ago thats useless too
16 June 2026
Unprompted review
Reply from Hollandandbarrett
Hello Victoria,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
We have requested further details through Trustpilot. Please fill in the information via the link request that’s been emailed to you, as we’d really like to look into this further and assist you directly.
H&B
Great service
My click and collect order was dealt with quickly and efficiently. What's not to like. Thank you.
5 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi there!
Thank you so much for your lovely feedback!
We're delighted to hear that your Click & Collect order was dealt with quickly and efficiently. Providing a smooth and hassle-free service is exactly what we aim for, so it's great to know we got it right for you.
We really appreciate you taking the time to share your experience and look forward to seeing you shop with us again soon!
Team H&B💚️
Ignorant staff and NO customer service
Bought two items from their Strand store in London. Lady asks if I want to sign up for the app. I say I'm fine, she insists "22% off your purchases" Ok, I'm in.
Download it, can't get it working. I try desperately, she tries desperately to get it working, not happening.
Ten minutes later, I'm invested now.
Manager comes over, he says abruptly "can't do anything, app isn't working" and his attitude was basically dismissive.
I go online to complain, I'm given two options. 1) Wait for an agent or 2) we'll email you and let you get on with your day and we'll be in touch in THREE working days.
I choose the latter.
SIX working days go by z nothing. So I call them.
"Oh, sorry, not sure what happened... Here's 3 quid." I explain that I would have got 12 pounds off if the app had of worked
"We'll get back to you.. I'll make sure a manager gets back to you ASAP" That was SIX working days ago.
It's clear that the staff are miserable in the stores and the call centres/customer service desk just don't bother. Like, at all.
I'm a regular customer, but out of principle, will be sourcing my stuff elsewhere. Even if it's a little more expensive.
Shame, but I can't be dealing with that nonsense.
2 June 2026
Unprompted review
Reply from Hollandandbarrett
Hello David,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
We have requested further details through Trustpilot. Please fill in the information via the link request that’s been emailed to you, as we’d really like to look into this further and review what’s happened.
H&B
Top Shop
As per usual great service from the great staff – I went to stock up for the month and everything I needed was clearly laid out, easy to find and good value for money - loving the new point system too.
Always a pleasure.
29 May 2026
Unprompted review
Reply from Hollandandbarrett
Hello Paul,
Thank you so much for your lovely words.
We really appreciate you sharing your feedback with us, and we're pleased to hear your local store is providing an amazing level of service to ur customers.
We'll pass your kind words to the store to share your recognition for the service they have been providing you with.
H&B 💚️
fraud
I have orderd at 5 june, i live in a house and recive all the parcels and letters but they are making excuse to deliver my parcel. its been 12 days but parcel not recived. customers service are not able to support or knows what to do in situation. its a big fraud. 139gbp is paid. they dont deliver my parcel and also not paying my money back.
17 June 2026
Unprompted review
Reply from Hollandandbarrett
Hello Elizabeth,
Thank you for taking the time to leave a review.
We're sorry to hear that you haven't received your order and can understand how frustrating this must be, especially after waiting so long and being unable to get the support you were expecting.
We'd really like the opportunity to look into this further for you. Unfortunately, we're unable to identify your order from the information available on Trustpilot.
We've reached out to you through Trustpilot to request some additional details so we can investigate this and work towards a resolution as quickly as possible.
Thank you again for bringing this to our attention. We hope to hear from you soon.
H&B Team
Thank god for H&B as supermarkets…
Thank god for H&B as supermarkets stopped selling my Twinnings Decaff Green Tea so I was able to buy them online and get delivered to my home ,will continue to buy so please dont stop keeping them .
8 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi Ruby
We're delighted to hear that you've been enjoying the Twinings Decaffeinated Green Tea and that we could provide it for you.
Thank you for taking the time to leave a review and for choosing to shop with us online.
We truly appreciate your support. Thanks for shopping with us, and have a wonderful day!
H&B💚️
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