Appalling customer care! I’ve been trying to contact them through their official support network since mid July (3 months) and all I get is an automated email saying they are too busy to reply an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our driver Ted was brilliant & immediately put our minds at ease upon arrival at Katowice for our transfer to Krakow. He was very polite, helpful and answered all of our questions along the journey... See more
Company replied
Excellent service from simple booking process to great customer experience both on arrival and departure. Even when our our flight changed, a quick email and they rearranged our pick up time. Lovely c... See more
Company replied
Highly recommended. Very efficient service. We only organised our transfer from Cancun airport to our hotel before we travelled, but whilst on holiday I booked our return transfer which was exactly... See more
Company details
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super Ted! 😀
Our driver Ted was brilliant & immediately put our minds at ease upon arrival at Katowice for our transfer to Krakow.
He was very polite, helpful and answered all of our questions along the journey & the vehicle we travelled in was immaculate.
We were therefore delighted when Ted turned up to collect us for the return journey back to the airport.
100% recommended.

Reply from HolidayTransfers
Excellent service.
Great service lovely new clean cars And…
Great service lovely new clean cars And a very good price would recommend no trouble
Hassle free,punctual,safe and I highly recommend.
Used this company for all my travels around Malaysia and cannot rate them highly enough.Everything organised easily and all the drivers arrived on time.Thanks,it made my life a lot easier!

Reply from HolidayTransfers
Fantastic service and will be…
Fantastic service and will be definitely use again.
Very good service
Good service
Would absolutely not recommend !!
CDG airport Paris
Holiday Transfers was a complete and utter disaster! After our flight we arrived at the meeting point which was stated in our conformation email. There was no one there to greet us, after phoning the emergency line they stated that the driver was 10 minutes out. However we waited another 30 mins with no contact from the driver or the head office.
Finally we were greeted by one of the workers who contacted us however we waited another half an hour for the driver to meet us. The driver finally appeared and led us down to the car and said to wait yet another 10 minutes with no explanation for us to see the 10 minutes was actually for a cigarette break! This is completely unacceptable with only having two days to spend in Paris our time was very limited without all of this time wasted in the airport for a simple transfer.
Our taxi from the hotel back to the airport was yet another disaster. With no contact from them yet again we waited at the meeting point which states to be there 15/10 minutes before the set time of pick up. We waited 45 minutes after the arrival time. Yet again no email/text or phone call was given to state that they will be later than expected.Thanks to the hotel staff we managed to get through to the taxi company via there emergency line and had help from the staff at the hotel to communicate with the taxi driver as he spoke no english we were then told 20 minutes further to wait however it was 2 hours before he showed up. We booked to do the Eiffel tour which we had to leave early as our taxi was expected to be outside our hotel at that time. the 2 hours of waiting ruined our time where we could have finished our tour!
Shocking at communicating, Shocking time management. For a service which is meant to take the stress away from the holiday experience but yet added so much more!
I cannot stress enough to stay away from this company!!!

Reply from HolidayTransfers
Great service
Great service, picked up at jfk on time even though the airport was extremely busy, driver was really friendly and explained the route he was taking and even pointed out a few famous buildings etc. The return journey from our Manhattan hotel to jfk was also fine , we received a text telling us what time our pick up was and the driver was outside the hotel waiting. Would definitely recommend this company.

Reply from HolidayTransfers
Easy to book and use transfer service…
Easy to book and use transfer service with helpful friendly personnel. Have used many times and always receive a professional and efficient service.
Transfer from Tenerife south to Puerto de la Cruz
As usual our driver was waiting on our arrival at Tenerife South airport. We had assistance with our cases and were soon on our way north to Puerto de la Cruz
Both trips didnt have to wait long,will…
Both trips didnt have to wait long,will definatly use again xx
Cancelled return taxi 24 hours in…
Cancelled return taxi 24 hours in advance but they’ve have refused either a part or full refund. I wasted time and money making calls to cancel so I should have just let them turn up and face a wasted journey. Seems there no benefit in doing the right thing with this company and will not use again ☹️
SMOOTH OPERATOR
it did what we wanted. Pick up at air port and at hotel went smoothly. no negative issues to report , will happily use again
Excellent service
So easy, arrived at the airport found your booth straight away, coach was comfortable and arrived to Bahiazul with in 30 minutes, no fuss. Excellent service.
Was not speedy shuttle 16 x stops…
Was not speedy shuttle 16 x stops exceptionally poor

Reply from HolidayTransfers
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







