We had such a positive experience from start to finish. From our initial enquiry right through to booking, everything was handled smoothly and professionally. Sarah was friendly, patient and really... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been booking through Holidays please for the last six years. Debbie is the rep that we liase with, Debbie is warm, friendly, chatty and very helpful. She knows exactly what we look for in our... See more
Company replied
Just booked our family holiday to The Maldives for next year. Stacey has the patience of a saint! I made so many changes before actually booking, due to my husband changing his mind on accommodation,... See more
Company replied
We had to rearrange our holiday because of illness but Christine of holidaysplease made the change smooth and efficient. We had a great week in Marrakesh. Tui Blu Medina Gardens was in the heart of th... See more
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Company details
Written by the company
Founded in 2002, our aim is to combine the expertise of the high street with the convenience of the internet, driven by the personal service of an experienced team of homeworking independent travel agents. Our commitment to fantastic customer service is reflected in our wonderful TrustPilot reviews, and the awards bestowed upon us by the travel industry. In recent times, Holidaysplease has been awarded Travel Weekly's Online Agency of the Year 2022/23, Travel Trade Gazette's Top Online Agency 2021/22 and Luxury Homeworking Business of the Year 2020/21.
The Holidaysplease difference
Written by the company
- Your holiday, built around you...
- Say goodbye to trawling the internet for your perfect holiday. At Holidaysplease, we believe your holiday is as unique as you are and should be treated as such. Our team of experienced travel agents get to know you personally, and utilise our connections with 100's of travel suppliers to bring you your dream escape.
Contact info
3 Church Court, Cox Street, B3 1RD, Birmingham, United Kingdom
- 0845 3 65 65 65
- admin@holidaysplease.com
- www.holidaysplease.co.uk
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great agent
Spoke to the lady about were i wanted to go on holiday ,what board i wanted and what star hotel i wanted ,she came back really quick with a great hotel great price was really impressed
24 January 2025
Reply from Holidaysplease
Thank you so much for your lovely feedback! We're thrilled to hear that you were impressed with the quick response and the hotel recommendation. It’s always our goal to help you find the perfect holiday at a great price, so it’s wonderful to know we met your expectations. If you need anything else for your trip, don’t hesitate to get in touch – we’re here to help!
Another great experience with Jane…
Another great experience with Jane Evans - the options were amazing and the sharing links are a brilliant idea.
22 January 2025
Reply from Holidaysplease
Hi Robert, thank you so much for your lovely review! We're thrilled to hear you had another fantastic experience with Jane. We’re glad you enjoyed the options and the sharing links – it’s always great to hear when something new resonates with our customers. I will pass your feedback on to Jane too.
Reply from Holidaysplease
Hi Robert, thank you so much. We're so glad to hear that Stacey was so helpful. If there's anything else we can assist you with, please do let us know.
Amy has such a wealth of knowledge of…
Amy has such a wealth of knowledge of so many destinations and comes up with options that you dont always think about. Goes above and beyond to find the right flights and airport to maximise and make the most of the time away. Amys enthuisiasm for the places your going to and her recommendations just takes all the stress out of worrying about whether youve picked the right destination as you feel confident about the place before you even get there. excellent service.
17 January 2025
Reply from Holidaysplease
Hi Elaine, thank you so much for your wonderful feedback! We’re thrilled to hear that Amy’s knowledge and enthusiasm have made such a positive impact on your travel planning. It’s always our aim to help our clients feel confident and excited about their trips, and it’s great to know that we’ve succeeded in making the process stress-free for you. We’ll be sure to pass along your kind words to Amy, who will be delighted to hear them. We look forward to helping you plan many more memorable holidays in the future!
Stacey
Stacey, our travel adviser, was excellent, nothing was to much trouble, always able to answer any questions i had and eventually after a couple of months of going through different options, we were finally able to book our dream holiday
15 January 2025
Reply from Holidaysplease
Thank you so much for your wonderful review! Hi Hi Darren, we're thrilled to hear that Stacey was able to assist you in finding your dream holiday. It’s great to know that she was able to answer all your questions and guide you through the options with such patience and care. We hope your holiday exceeds all expectations and look forward to helping you plan your next adventure whenever you're ready. Safe travels!
Have been booking directly with the…
Have been booking directly with the same lovely woman for years with zero complaints. Stacey is fantastic at her job and makes sure you receive nothing but the best every single time. Very informative and always available to speak too.
14 January 2025
Reply from Holidaysplease
Thank you so much for your kind words! We're absolutely delighted to hear that you've had such a positive experience booking with Stacey over the years. She truly is fantastic, and we’re thrilled that her dedication and excellent service continue to make your experience of booking with us special.
Really helpful and responsive
Really helpful and responsive. They're trustworthy as ABTA/ATOL and they got me a great deal on the holiday.
13 January 2025
Reply from Holidaysplease
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We always aim to provide excellent service and ensure our customers feel secure with ABTA/ATOL protection. It’s wonderful to know you found a great deal for your holiday. We look forward to helping you again in the future!
Excellent Service From Sarah Lake
I’ve just recently booked my 3rd holiday through Sarah Lake at Holidaysplease.
Fantastic service again and she managed to get us just the holiday we wanted on a great deal.
All communications were clear and made the whole process so easy.
Thanks once again Sarah, your a star.
13 January 2025
Reply from Holidaysplease
Hi Ian, thank you so much for your wonderful review! We’re absolutely delighted to hear that Sarah has once again been able to provide you with exceptional service and secure a fantastic deal for your holiday. It’s always a pleasure to know that our customers’ experiences are seamless and stress-free. We’ll be sure to pass on your kind words to Sarah – she’ll be thrilled to know she’s helped make your holiday plans even easier. We look forward to helping you with your future holidays!
Stacey went above and beyond!!
Stacey went above and beyond to get us the property we wanted. I can't thank her enough. Excited to be going back to New York.
8 January 2025
Reply from Holidaysplease
Hi Audrey, thank you so much for your kind words! We're thrilled to hear that Stacey was able to help you find the perfect hotel. It's wonderful to know you're excited to return to New York. Stacey will be delighted.
Amy was fantastic!
Amy was fantastic!! Easy quick and no hassle! I will definitely booking again!!
9 January 2025
Reply from Holidaysplease
Hi Kim, thank you so much for your kind words! We're thrilled to hear that Amy made your experience easy and hassle-free. Just let Amy know when you are ready to look at booking the next trip, she will be happy to help again.
Great holiday booking … easy…
Great holiday booking experience … easy to deal with … great prices too
6 January 2025
Reply from Holidaysplease
Hi Richard, Thank you so much for your kind words! We're thrilled to hear that you had a great experience booking your holiday with us. We always strive to make the process as easy and enjoyable as possible, and we're glad to know the pricing worked out well for you too.
Sarah Lake
I had a very positive experience with Sarah Lake when deciding which hotel to book for a short, solo Christmas break in Mauritius. Sarah insisted on speaking to me before she would suggest a location or hotel and she is exceptionally knowledgeable about Mauritius and it's hotels. I would highly recommend contacting Sarah and taking advantage of her experience.
14 August 2024
Unprompted review
Reply from Holidaysplease
Thank you so much, Miss Coupland, for your kind words and wonderful feedback! I'm thrilled to hear that you had a positive experience working with Sarah. It's great to know that Sarah's expertise and personalized approach helped you find the perfect hotel for your Christmas break in Mauritius. We truly value your recommendation and are grateful for your trust in Sarah's knowledge.
Amazing family holiday
Andy was amazing with picking us the right holiday to Lapland with the brief I gave him, the Tundrea resort was perfect in every way and not over commercialised or crowded, which made the trip even more special. his attention to detail and communication throughout has been great. I highly recommend Andy and holidays please. We will definitely be booking through Andy again.
18 December 2024
Unprompted review
Reply from Holidaysplease
Thank you so much for your wonderful review! We're thrilled to hear that Andy was able to tailor your holiday to Lapland perfectly based on your brief. The Tundrea Resort sounds like an ideal choice, and we're glad it helped make your trip so special. It's fantastic to know that Andy's attention to detail and communication made such a positive impact on your experience. We truly appreciate your recommendation and look forward to helping you plan your future holidays with Andy.
Holidaysplease have bern great in…
Holidaysplease have bern great in looking at my holiday to celebrate my 60th.
Thanks to Helen, I'm sure it will be amazing
24 December 2024
Reply from Holidaysplease
Thank you so much for your kind words! We’re so glad to hear that Helen has helped you plan your special 60th celebration holiday. We’re confident it’s going to be an amazing trip, and we can’t wait for you to experience it. If you need any further assistance, don’t hesitate to reach out. Wishing you a wonderful time on your holiday and a very happy 60th!
Great service
We have used holidays please for the last 10 years.
Sarah is amazing, she was so helpful in arranging all aspects of our latest holiday including offering advice and researching ideas.
3 December 2024
Reply from Holidaysplease
Thanks so much for your kind words Clare, we think Sarah is amazing too! Happy Holidays
Holiday to USA & Canada
Rebecca was excellent when dealing with booking our American/Canada trip. She offered us a number of suitable alternatives of where to stay, she also arranged good times to travel by train from city to city and also with the flight times to and from the UK. Rebecca was not put out when we altered our plans of where to visit but carried out the re-routed excellently.
29 November 2024
Reply from Holidaysplease
Thank you so much for taking the time to share your experience! We're thrilled to hear that Rebecca was able to assist you so thoroughly with planning your American/Canada trip.
We pride ourselves on ensuring every detail is tailored to our customers' needs, and Rebecca exemplifies this commitment to excellent service.
Your kind words mean a lot to us, and we’ll be sure to share your feedback with Rebecca. Wishing you a fantastic time on your trip and many memorable adventures!
Holiday company review
Our friendly Representative Fiona sourced our holiday with ease and speedily and successfully booked all our requirements.
We have been kept up to date on a regular basis
19 November 2024
Reply from Holidaysplease
That's fantastic to hear, thank you for sharing your lovely feedback with us. Fiona will be delighted to hear this and we are so glad that the service you've received has been efficient and friendly.
HP gave me what I wanted
4 November 2024
Reply from Holidaysplease
That's great to hear, thank you Robert
This was the third time we have booked…
This was the third time we have booked a high value holiday with Holidays Please, having always had such a great experience with Susan Pentelow. Sadly, after Susan’s departure in January our experience has not been what we were expecting. When Florida was hit by two hurricanes three weeks before our departure, with our hotel being badly damaged, the support and help received from Holidays Please was extremely poor. The lack of enthusiasm to help us rescue the situation was painful, and eventually we just had to do everything ourselves. Very disappointing. I will not been using Holidays Please for any future holidays.
17 October 2024
Unprompted review
Reply from Holidaysplease
Thank you for sharing this feedback with us, and I'm genuinely sorry to hear about your recent experience. I can certainly understand your frustration, especially given your past positive experiences with Susan and the high expectations you had for your holiday planning.
First and foremost, I apologize for the difficulties you faced after the hurricanes impacted your Florida trip. We strive to provide excellent service and support to our customers, and I can see that our central support team were assisting you as best they could, it’s clear we fell short of expectations in this instance. The situation must have been incredibly stressful, and I regret that we didn't meet your needs when you needed assistance the most.
I appreciate you bringing this to our attention, and please know we’re taking your comments seriously. We’ll be reviewing our processes to ensure that our customers receive better communication and support, particularly in times of unforeseen circumstances.
I understand your decision not to book with us again, but I truly hope you might reconsider in the future, as we would love another chance to deliver the high level of service you deserve. If there's anything we can do to assist you further or help resolve any outstanding matters, please don’t hesitate to reach out.
Thank you again for your feedback.
Very helpful and personal service
Very helpful and personal service, not a call centre. Always at the other end of phone, Jo plans every detail and leaves us to enjoy the holiday
1 November 2024
Reply from Holidaysplease
This is great to hear Andrew as we strive to be as personal a service as possible. Have a wonderful holiday!
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