Holdcroft Heating & Gas Fitting Limited Reviews 367

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the brilliant and excellent service they receive, often highlighting the promptness and efficiency of the work performed. People frequently commend the staff for being polite, friendly, professional, and efficient, making interactions pleasant and productive. Reviewers appreciate the clear explanations provided by the team and their tidy work, which instills confidence in their expertise. Conversely, a small portion of people felt dissatisfied with the service, citing issues with arrangements and poor communication that wasted their time.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My heating stopped working so I rang Holdcroft Heating & Gas Fitting Limited at 1.00pm. The engineer arrived at 2.30pm and by 3.30pm he was gone having explained the problem and the heating was workin... See more

Rated 5 out of 5 stars

I have used this company for heating problems and servicing for many many years and in all that time I have never had a bad experience. Local company, friendly helpful staff and thorough engineers.... See more

Rated 5 out of 5 stars

As always, excellent service from everyone at Holdcroft's. Every member of staff is polite, friendly, professional and efficient. I can think of several other companies I deal with who could learn a... See more

Rated 5 out of 5 stars

I had an air source heat pump fitted a week ago today, the team that came were ever so polite and respectful. The supervisor Phil and his team were amazing, they explained everything they had to do an... See more


Company details

  1. Heating Contractor
  2. Gas Installation Service
  3. Boiler and Heating Service

Written by the company

We believe the most important thing is family. We have dedicated over 30 years to keeping the families of Staffordshire and Cheshire warm. Because an efficient central heating system means families can have more money to spend on the things that really matter. We install market leading brands at fair prices and provide an honest and reliable service. "let our family take care of yours"


Contact info

4.8

Excellent

TrustScore 5 out of 5

367 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

This was the first service on a new…

This was the first service on a new boiler installed by Holdcroft 12 months ago, excellent young man (Kian LLoyd ) very clean job and very polite engineer.
Have used this company for some 10 years and always had polite, respectful and excellent service including the ladies in the office.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Leigh came to replace our boiler very…

Leigh came to replace our boiler very friendly and explained everything to me which I could understand he was on time and cleaned up after finishing he's work.im more than happy with this company price on a new boiler was very reasonable the staff in the office very pleasant will recommend this out standing company to all my friends.thank you all atholdcroft heating.frm A whiley

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Boiler breakdown

Excellent service from Holdcroft heating once again. Rang with a problem with my boiler and they responded immediately. They said the engineer was named Martin and would be with be with me at a certain time. Martin arrived on time and was very professional &courteous he explained everything quite clearly and left no mess at all. Would like to think if I have a problem in the future they would send
him.l would not hesitate to recommend Holdcroft heating.
Mr N Kelly

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Ashley and Jack Thank You!

Ashley and Jack came out to remove a back boiler and fireplace as well as a flu liner. They not only did a fantastic job but were also very polite extremely informative about what I could do with the cavity e.g turn it into a feature, get it plastered, top with a pepper pot on the chimney etc and were cleanly, efficient and knew exactly what they were doing. They are both a credit to the service and thankful to have work done by them! Massive shout outs to them and Holdcroft heating

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding ! If I could give 10 stars I would

If I could give 10 stars I would. From start to finish the service we have received from Holdcroft Heating has been absolutely fantastic. Matt came out to survey and was really helpful when deciding which boiler best suited our needs. In super quick speed Ash & Alfie then came to install. I could not be more pleased, they worked their socks off from the moment they arrived, until the moment they left . Everywhere was sheeted up, the guys went above and beyond at all times exceeding my expectations and throughly cleaned up before leaving. Dave the electrician was also a really fab guy! Thank you all so much! I would not hesitate to recommend you guys and you will always be my first port of call in the future! Happy with the price, happy with the service and happy with the heat in my home. So glad we shopped local 🙏

30 January 2024
Unprompted review
Rated 5 out of 5 stars

The engineer arrived on time

The engineer arrived on time was very
Thougher and talked me through what he was doing which was very reassuring. He also cleaned up any mess that he had left .
I always recommend Holdcroft heating.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Professional & caring

Well what can I say about this amazing company apart from saying absolutely fantastic service from the first call you make is Nicholla who was so understanding 👏 & caring to our problem & Phil who fixed the 🔥 fire & was so professional.
We would recommend this company to everyone we talk to & nice to know there is a company that does not quote you ridiculous price

22 January 2024
Unprompted review
Rated 5 out of 5 stars

They fitted our new boiler

They fitted our new boiler. So efficient and polite. Very tidy workers. A year after fitting I had a call to remind me it was due a service. Booked me in. Such competitive rates. Don’t bother going on Facebook asking who can do me this, go with this company. Fabulous

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous service

From booking through to sorting out the problem with my boiler fantastic service. Martin, the engineer' was friendly and helpful and made sure I wasn't left without heating and hot water whilst also ensuring that my boiler was compliant and safe. 100% would recommend.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent professional service,

Excellent professional service,
The engineer came to do the annual service on my Bosch combi boiler.
Nice friendly guy, did an excellent job, no mess and a quick job.
they fitted new raditors in my house some years ago and that was well done.
Happy to reccomend

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Had modern radiators fitted throughout

Had modern radiators fitted throughout. Not the easiest to deal with and the house bought its own challenges. Despite this tphe fitters not only did a great job but hsd to come up with solutions to the problems the house presented.

Looks great - thanks.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

New Boiler

Boiler fitted on time that was agreed, a couple a little glitches but couldn’t do enough to try to resolve, big thanks to Matt and Ash who both went out of there way to sort, would definitely recommend.

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Holdcraft heating what can I say very…

Holdcraft heating what can I say very good communication from phone team to the 2x gas engineers that come and sorted our boiler in 24hr period from ordering parts to up and running brilliant company would recommend to anyone you get what you pay for thanks holdcroft heating

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Always used Holdcroft for the yearly…

Always used Holdcroft for the yearly service to my 2017 Worcester Bosch, wish I had used them for the original install but that’s another story! Always prompt, polite, knowledgeable and at 65 for a boiler service great value.

28 November 2023
Unprompted review

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