Hobgoblin Music Reviews 

1,891
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the products to be of high quality and exactly as described, often appreciating the wide selection of unique instruments and accessories available. People frequently highlight the fast and prompt delivery service, with many orders arriving sooner than expected. Items are consistently well-packaged, ensuring products arrive in perfect condition. Consumers report an excellent overall service, noting the efficient and easy ordering process. Reviewers often praise the helpful and knowledgeable staff, who provide great support and communication throughout their purchase. Many people express high satisfaction with their purchases, indicating a reliable and trustworthy experience from start to finish.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality, often describing items as great, good... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high standard of... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting how easy it is to place... See more

Service

Customers consistently note positive experiences with service, often highlighting efficiency, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed! We were there as I had got my husband and son some vou... See more

Rated 5 out of 5 stars

I have used Hobgoblin for over 30 years when I needed various things (ie strings, gig bags, instruments) and I always found them reliable, friendly and prompt with delivery and all at reasonable co... See more

Rated 5 out of 5 stars

I phoned Hobgoblin prior to purchasing the harp strings and got through straight away to a very helpful and courteous person. Although I only had to replace one broken string, I bought a complete set... See more

Rated 5 out of 5 stars

I have been a Hobgoblin customer for over 40 years - and keep coming back! This small item (a footrest) was ordered online (I usually visit the shop to chat to the knowledgeable & helpful staff) and... See more


Company details

  1. Music Store
  2. Musical Instrument Repair Shop
  3. Musical Instrument Store
  4. Used Musical Instrument Store

Written by the company

Hobgoblin Music has provided musicians with otherwise hard to find acoustic, folk and traditional musical instrument for 50 years. We have nine shops across the UK, and customers can also buy online from our website. We pride ourselves on our wide knowledge and excellent customer service. All your queries will be handled by a human being, and our 40 sales staff are all experienced musicians, with an unrivalled combined expertise on all kinds of musical instruments and styles. We stock the most widely varied range of instruments and accessories available on the high street, from guitars and amps to folk and traditional instruments from all over the world. We stock new and secondhand musical instruments. If you have a used musical instrument to sell, contact us to find out how we can help - we often buy used instruments for cash, or we can sell it on your behalf. You can find our UK music shops in London, Leeds, Manchester, Birmingham, Edinburgh, Canterbury, Bristol, Southampton and Brighton.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,891)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

all good

two experiences - one in store, one online, both great!
instore guy v helpful and friendly
online delivered in record speed
highly recommended

13 May 2025
Unprompted review
Rated 4 out of 5 stars

Easy and quick to order

Easy and quick to order. Delivery was on the date promised. The only thing which would have made it better would have been the ability to add a gift message for the recipient.

7 May 2025
Unprompted review
Hobgoblin Music logo

Reply from Hobgoblin Music

Hello, thank you for your feedback, and for pointing out this issue. Our new website will launch soon, and all the mod-cons will be available, so this will be resolved. In the meantime, customers are extremely welcome to email us to discuss their order - our inbox is manned vigilantly! I appreciate it is very convenient to get all your information across at the checkout though, so I am glad we will be able to offer a fuller checkout experience very soon.

Rated 5 out of 5 stars

Very happy, thankyou

My harmonica arrived promptly and very securely packaged...very happy with service, Thankyou
Terry

7 May 2025
Unprompted review
Hobgoblin Music logo

Reply from Hobgoblin Music

Thank you for taking the time to leave feedback!

Rated 4 out of 5 stars

Great company to deal with

Hobgoblin would have to be the easiest and most agreeable company I've dealt with in ages. Get in touch with them and you get prompt replies from actual humans. The obscure musical instrument I ordered from them made it all the way to Aotearoa/New Zealand in about a week, which was pretty impressive.
The only downside to this was that the instrument was poorly set up and entirely unplayable when it arrived and was generally a bit of a disappointment.

25 April 2025
Unprompted review
Hobgoblin Music logo

Reply from Hobgoblin Music

Hello, thank you so much for leaving feedback for us. I know my colleague has been in touch to discuss this instrument with you, and your feedback has been taken on board.

Rated 5 out of 5 stars

The communication and service was…

The communication and service was great.

I ordered an item that wasn't currently in stock by mistake, and they emailed to make sure I was up-to-date on it's status. When I asked to change for a slightly different instrument they managed to source the type I had ordered and dispatch that to me, as I am pregnant and wanted it before my due date. Very sweet and kind!

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended! Excellent service and value for money. The Hobgoblin team were very helpful information to help me decide on my mandolin purchase.

7 April 2025
Unprompted review
Rated 1 out of 5 stars

1922 A4 Gibson mandolin

Messaged them to inquire about further details of a vintage 1922 A4 Gibson mandolin they had on their website. The reply said they were selling it for a customer and their representative considered the frets were worn, and he thought it could do with a refret. I responded asking for some photos of the frets, that was two weeks ago and has been totally ignored.

What a service, I hate to think what the customer would make of it, who has trusted them to "sell" it for him/her.

12 March 2025
Unprompted review
Hobgoblin Music logo

Reply from Hobgoblin Music

Dear Earnest,
Thank you for taking the time to leave a review. I've checked with the branch in question, and they have found the reply that was supposed to be sent to you still pending unsent in drafts. We are very sorry for this oversight - the email has now been sent, with our apologies. I've checked the date on the photo in the email you've hopefully recieved today, and it was taken on 12th March. I am not sure why the email did not send.

Hopefully a quick scan of our other reviews here and the reviews specifically of the branch in question on other well known sites will confirm to you that we always aim to offer the best possible customer service, and to put things right if they have gone wrong.

Rated 5 out of 5 stars

Perfectly Positive

Perfectly Positive - Though I never needed to query Hobgoblin (the product info was thorough; shipping data clear), they made sure to communicate with me throughout the wait until my package arrived. The product is perfect and just what I'd hoped for. I would definitely consider future purchases from Hobgoblin.

22 March 2025
Unprompted review

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