Easy to request Click and collect'. Staff in store, brilliant; personable, helpful and polite. Purchase 'progress', on line via email, excellent. Pick-up easy and once again friendly and knowledgeabl... See more
Company replied
Location
Switch location10A Coney Street, YO1 9NA York, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Didn’t fancy risking delivery to door from experience of damage for other goods by post recently. So used hmv click and collect as was an LP gift. York store were very friendly and service great.
Company replied
Cheaper than a well-known ... marketplace, with an easier to access warranty should it prove necessary. But they're JBL which has been fine previously. Friendly, trouble-free collection from our local... See more
Company replied
Ordering was very simple, you kept me up-to-date with the whole delivery process. Very good. First time I had used you.
Company replied
Company details
About hmv (UK) - York
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
10A Coney Street, YO1 9NA, York, United Kingdom
4.7
Excellent
534 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service quick and reliable a good…
Great service quick and reliable a good old fashioned name to trust
23 February 2026
Reply from hmv (UK) - York
Hi Michael
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Everything happened as it should.
Everything happened as it should.
Team member at hmv york ..great service.
21 February 2026
Reply from hmv (UK) - York
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great initial service at the store in…
Great initial service at the store in York to establish whether the item was available for order. And then a very quick delivery, faster than was promised. Very pleased.
16 February 2026
Reply from hmv (UK) - York
Hi Richard
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Wanted a particular DVD
Wanted a particular DVD, searched online, HMV had the best price (33% off), went into the store, ordered it, free delivery to the store, got an email to say it arrived, went into the store and picked it up and, boom - that was that! What's not to like? 😋
14 February 2026
Reply from hmv (UK) - York
Hi Robert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered a DVD keeps skipping
Ordered a DVD, keeps skipping in DVD player, not worth the cost of sending it back. I live in lreland, DVD came from the UK. Would not order again sadly, was so disappointed as we were all looking forward to watching this movie.
10 February 2026
Reply from hmv (UK) - York
Hi Marie
Thank you for taking the time to leave us a review. We are sorry to hear your item was faulty apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Reply from hmv (UK) - York
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - York
Hi Natalie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The gentleman up stairs at hmv and the lady on the front desk at hmv.
The gentleman up stairs at hmv, was a credit to your business. I bought a Neil Diamond album and reserved a Ben Barnes album.
Also the lady I picked the cd up from absolutely a pleasure to talk to them both.
3 February 2026
Reply from hmv (UK) - York
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Well happy with the service can't fault…
Well happy with the service can't fault you 100
19 January 2026
Reply from hmv (UK) - York
Hi Jason,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - York
Hi Adam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order easy to place
Order easy to place. Was a delay on dispatching it but they kept me notified.
15 January 2026
Reply from hmv (UK) - York
Hello Alison
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Always delivered on time that was…
Always delivered on time that was specified.
Excellent service.!
15 January 2026
Reply from hmv (UK) - York
Hi Michelle,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service well merchandised store…
Great service well merchandised store nice staff
21 December 2025
Reply from hmv (UK) - York
Hi Julie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Josh was very helpful in finding me…
Josh was very helpful in finding me what I wanted, knew his stuff too
13 January 2026
Reply from hmv (UK) - York
Hello Leah,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great music singers have got
Great music singers have got. Thanks for that. Still waiting one music. And go through the ones have bought. If I see anything I want will buy. Because I trust you.
9 January 2026
Reply from hmv (UK) - York
Hi Deborah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon 🙂
Reply from hmv (UK) - York
Hello Katie,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
great staff
18 December 2025
Reply from hmv (UK) - York
Hi Jackie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered Christmas present
Out of stock item was ordered and despatched to my local store quickly. I was kept informed.
5 January 2026
Reply from hmv (UK) - York
Hi Kate,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - York
Hello Kathleen,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Helpful and passionate staff!!
3 January 2026
Reply from hmv (UK) - York
Hi Millie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.