hmv (UK) - Worthing Reviews 270

TrustScore 4.5 out of 5

4.7

Unit 4, Montague Centre, Liverpool St, BN11 1YJ Worthing, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I placed an order for vinyl that was out of stock, the chap was very organised, polite and helpful and sorted my order quickly, including an expected delivery date. The item arrived earlier, with an... See more

Company replied

Rated 5 out of 5 stars

I ordered a Blu Ray online for collection from HMV in Worthing, West Sussex. I was emailed within 2 days to let me know that it was ready for collection: no hassle with delivery carriers, the whol... See more

Company replied

Rated 5 out of 5 stars

I knew the product was being released but did not know its name the staff were very helpful in finding this out and placing the order for me. I had it delivered to store and received a message to sa... See more

Company replied

Rated 5 out of 5 stars

It's so good to see hmv having vinyl on such great offers. Managed to nearly complete my Uriah Heep picture disc collection now. Also a big shout out to the manager and staff at the Worthing store fo... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Worthing

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info

  • Unit 4, Montague Centre, Liverpool St, BN11 1YJ, Worthing, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

270 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Very helpful staff

25 April 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hi Lynne

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Helpful staff in Worthing HMV

Helpful staff in Worthing HMV, easy order, quick delivery.

25 April 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hi Alan

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Fast delivery and great service 👍

Fast delivery and great service 👍

20 April 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hi Anthony

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 3 out of 5 stars

the staff are grate but the goods wear…

the staff are grate but the goods wear sent back even though i had payed for them and i believe i only received one notification I expect full compensation for your lack of care of customers goods you have shown me to date

12 March 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hi Paul

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have assisted with this. Regards

Rated 5 out of 5 stars

The staff serving us were helpful

The staff serving us were polite, knowledgeable about music and very helpful

14 April 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hi Gary, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Quick service for special order.

I placed an order for vinyl that was out of stock, the chap was very organised, polite and helpful and sorted my order quickly, including an expected delivery date.
The item arrived earlier, with an email to inform me. Very good service Ant

10 April 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hello Anne

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Super helpful and efficient

Super helpful and efficient

26 March 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hi 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Helpful staff

Helpful staff

26 March 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hello Wendy

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Fab staff, very helpful

I was searching a few dvds for my nephew for Christmas. I couldn't find the ones I wanted. I asked a staff member who said it's easier to order on our website, which I did and received all 3 of them within 2 weeks. Easy to order, fab service.

3 December 2025
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hi Stacy,

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Staff are friendly and helpful and…

Staff are friendly and helpful and extremely knowledgeable. I sometimes go in to try a CD by an artist/band I don't know anything about - I always get good advice/recommendations from the staff. LONG LIVE THE CD AND LONG LIVE HMV!

17 March 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hi Richard

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

5 star service as always from HMV…

5 star service as always from HMV Worthing staff. I ordered various vinyl and cds this time that were due for release and the help, assistance and time taken to ensure all details were correct was excellent!

13 March 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hi Dean

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Worthing store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

Rated 5 out of 5 stars

Easy to find what I wanted online

Easy to find what I wanted online. Simple to arrange click and collect and pick up at local store.

13 March 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hello Sally

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

I ordered a Blu Ray online for…

I ordered a Blu Ray online for collection from HMV in Worthing, West Sussex.
I was emailed within 2 days to let me know that it was ready for collection: no hassle with delivery carriers, the whole process couldn't have been easier! Friendly staff at HMV Worthing too!

12 March 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hi Simon,

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

The Sound of the Colourfield

I knew the product was being released but did not know its name the staff were very helpful in finding this out and placing the order for me.
I had it delivered to store and received a message to say that it had arrived and was ready for collecting, which I did later the same day.
Great service and communication from all the staff involved.

27 February 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hi Nicholas

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Thank you!

They shipped in what I ordered, quickly and easily. Thanks!

4 March 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hi Toby

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Knowledgeable and helpful service

Olly was very knowledgeable and processed our order with speed and efficiency. He listened carefully to our problems with unusual names and addresses, and was good natured and friendly. Thank you for a very good experience (& we really like our new CD)

22 February 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hi Yvonne

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Looking for Aqunlung

Nice clean store very good serviceorder came in 4 days

16 February 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hi David

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Simple to order and collect with…

Simple to order and collect with friendly and helpful staff.

12 February 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hello Ellie

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Excellent service from olly at worthing…

Excellent service from olly at worthing store.
Quick service for delivery

15 February 2026
hmv (UK) - Worthing logo

Reply from hmv (UK) - Worthing

Hi MARIA

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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