The choice available is quite incredible. With titles I'd forgotten and pleased to see. Though a little aggravating was with so many, it took too long to find a specific category amongst much larger g... See more
Company replied
Location
Switch locationUnit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP Thurrock, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff were amazing, especially Victor. Helped me locate a vinyl and also order a CD for collection. In-store collection a few days later was both quick and easy. The new location of the sto... See more
Company replied
Louis was pleasant in handing over my click and collect order of LPs. He was efficient in getting my package and ensured it everything was in order and he was giving it to the correct person. I had... See more
Company replied
Staff where professional, friendly and polite and really knew their stuff. Great to walk into a store where real music is being played as opposed to auto tuned, talentless drivel.
Company replied
Company details
About hmv (UK) - Thurrock
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP, Thurrock, United Kingdom
4.6
Excellent
133 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Thurrock
Hi Former
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Lovely staff and atmosphere
Lovely staff and atmosphere. One employee named Victor is the best !!
31 May 2026
Unprompted review
Reply from hmv (UK) - Thurrock
Hi Rihanna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
In store order
I’ve ordered before on line and this time in store. It’s so simple staff are very friendly and helpful. Order was ready in store in 2 days and free delivery
28 May 2026
Reply from hmv (UK) - Thurrock
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really helpful staff at the Lakeside…
Really helpful staff at the Lakeside branch who ordered the LP for me, which was sent to my address really quickly.
20 May 2026
Reply from hmv (UK) - Thurrock
Hi Jon
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Thurrock store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great service
1 May 2026
Reply from hmv (UK) - Thurrock
Hi Kevin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I ordered a AC/DC T-shirt it arrived…
I ordered a AC/DC T-shirt it arrived when they said and I was really happy with the T shirt
24 April 2026
Reply from hmv (UK) - Thurrock
Hi Bettina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick delivery
21 April 2026
Reply from hmv (UK) - Thurrock
Hi Gillian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great choice of records and competitive…
Great choice of records and competitive pricing. I bought on line but took one back to the store as I already had it! Exchange was hassle free, just had to show my invoice. The receipt came through on the emails which I liked too. Also the staff in store at Thurrock Lakeside were super friendly and helpful.
19 March 2026
Reply from hmv (UK) - Thurrock
Hello Erene
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Thurrock
Hi Sean,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
The young lad that served us was extremely knowledgeable about the product that we wanted to purchase, needed to have delivered to the shop he did the order and was most helpful in the process.
20 February 2026
Reply from hmv (UK) - Thurrock
Hi mario
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
fabulous service
easy to find online, arrived quickly, easy to collect with super friendly service
9 February 2026
Reply from hmv (UK) - Thurrock
Hi michelle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good customer service in the store but…
Good customer service in the store but didn't receive the item l ordered for my grandaughter so was very disappointed
9 February 2026
Reply from hmv (UK) - Thurrock
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have advised you. Regards
Reply from hmv (UK) - Thurrock
Hello Lino
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very good service
I purchased from the 3 for £66 vinyls and I ordered it on Wednesday night. It was there by the following Monday. They also did very well placing the package in my safe space which I requested
7 February 2026
Reply from hmv (UK) - Thurrock
Hi Joshua
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered in shop and staff very helpful.
Ordered in shop and staff very helpful.
Turntable worked well as expected on my older stereo. Only issue was with recording via USB. The unit didn't like my older flash drive but with new 32GB one all was fine and easy to use.
24 January 2026
Reply from hmv (UK) - Thurrock
Hi Robert,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV DVD order
HMV ordered the dvd in that i wanted and let me know as soon as it was in store
22 January 2026
Reply from hmv (UK) - Thurrock
Hello Neil,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Thurrock
Hello Sarah,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
To be truthful i forgot how the…
To be truthful i forgot how the interaction of going into the store and puchasing stuff. Since covid ive been sucked into the easy way of going online and purchasing from the big old corperation that does not pay tax properly so recently decided that will wait till i have a few thing i want and visit my local hmv , lakeside thurrock branch where the staff have always been friendly and helpful and spend my money there, thankyou
3 January 2026
Reply from hmv (UK) - Thurrock
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Straight in to collect no hassle and…
Straight in to collect no hassle and straight out very quick
20 December 2025
Reply from hmv (UK) - Thurrock
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Thurrock
Hi Janet
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.