When I bought 3 for 66 they had the 66 pending but took the money separately too. Couldn’t afford the bus so got put on Andy burnhams watch list. Sorted now and albums were fine but still inconvenient... See more
Company replied
Location
Switch location51 / 53 Merseyway, SK1 1PW Stockport, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was so easy ordering the new concert film dvd and cd from Bring Me The Horizon. The email communication was really good I knew when it had been despatched and when I could collect. The staff we... See more
Company replied
Collected The Mavericks En Espanol double LP on Friday & all good no dinks or creases to sleeve etc so a happy bunny.
Company replied
Bought the album in the Deal50 sale which was a bargain. Some HMV prices are high but often the pulsed offers are worth watching out for. The vinyl was dispatched to store within days and regular emai... See more
Company replied
Company details
About hmv (UK) - Stockport
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
51 / 53 Merseyway, SK1 1PW, Stockport, United Kingdom
4.7
Excellent
266 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great… but
When I bought 3 for 66 they had the 66 pending but took the money separately too. Couldn’t afford the bus so got put on Andy burnhams watch list. Sorted now and albums were fine but still inconvenient
12 May 2026
Reply from hmv (UK) - Stockport
Hi Will,
Thank you for your feedback.
For all orders placed via card the total will be authorised upon purchase and each amount withdrawn as the items are dispatched. Your bank should clear the pending transaction once the funds have been taken.
We're glad to hear this has now been sorted, but please accept our apologies as a result of the payment process.
Reply from hmv (UK) - Stockport
Hi deb
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Mavericks.
Collected The Mavericks En Espanol double LP on Friday & all good no dinks or creases to sleeve etc so a happy bunny.
1 May 2026
Reply from hmv (UK) - Stockport
Hi Christopher
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
item arrived on time as advertised.
21 April 2026
Reply from hmv (UK) - Stockport
Hello ANDREW
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Stockport
Hello Francis
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
So easy to order excellent service
It was so easy ordering the new concert film dvd and cd from Bring Me The Horizon.
The email communication was really good I knew when it had been despatched and when I could collect.
The staff were very helpful.
15 April 2026
Reply from hmv (UK) - Stockport
Hi Teresa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Album CD delivery
Great delivery service at reasonable price.
Very helpful staff in store.
14 April 2026
Reply from hmv (UK) - Stockport
Hello David,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Pleasant
Pleasant, polite helpful staff. Ease of ordering and kept up to date by email. Picked dvd up on date given when purchased.
8 April 2026
Reply from hmv (UK) - Stockport
Hi Frances
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pre-booked 4K UHD was delivered on time…
Pre-booked 4K UHD was delivered on time with perfect condition. The packing was reasonably strong.
2 April 2026
Reply from hmv (UK) - Stockport
Hi,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Stockport
Hi Cynthia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and easy
Put an order in online, then they sent me an email when it was ready to collect.Quick and easy.
26 March 2026
Reply from hmv (UK) - Stockport
Hi Velma,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Helpful staff who were able to order the 3 Vinyl LP's on the 3 for £66 offer that weren't all instock. Arrived promptly 4 days later. Great service.
14 March 2026
Reply from hmv (UK) - Stockport
Hi Stu
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I am still waiting for my last email to…
I am still waiting for my last email to say my order has arrived in store, it was a present for mother's day!
18 March 2026
Reply from hmv (UK) - Stockport
Hi Nicky
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Stockport
Hi Ian,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Stockport
Hello Craig,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Had everything that i wanted.
Had everything that i wanted.
Incredibly friendly staff.
Just an all round good vibe.
20 February 2026
Reply from hmv (UK) - Stockport
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Stockport
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My experience is always great the…
My experience is always great the service is great and the price is what it says on the item without the added VAT. Thank you.
19 February 2026
Reply from hmv (UK) - Stockport
Hi George
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service and fast drlivery
18 February 2026
Reply from hmv (UK) - Stockport
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Stockport
Hello Andrew,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.