The young lady suggested she could order my DVD which was not in the store and get it sent to my local store(Uxbridge). The procedure at both ends was seamless and the staff friendly and helpful
Company replied
Location
Switch location15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB Staines, GB
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See what reviewers are saying
Ordered a CD online, kept up to date via email’s status of my order. Went into store at Staines and was greeted by a staff member ALEX at the door, who was very helpful and friendly, who made the wh... See more
Company replied
Love, love, love HMV!! Staines branch staff always helpful. Have placed many pre orders for vinyl there. Items always arrive sensibly packaged, on time or earlier than expected with excellent email co... See more
Company replied
Great store, with fantastic, friendly staff. You always get a greeting when you enter the store, but the staff leave you alone to browse in peace, available to assist you if needed. Good selec... See more
Company replied
Company details
About hmv (UK) - Staines
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB, Staines, United Kingdom
4.8
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from hmv (UK) - Staines
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent in Shop service
Excellent in Shop service. Staines branch.. Staff very helpful and pleasant..helped us to find and order online
21 November 2024
Reply from hmv (UK) - Staines
Hello Adrian
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Staines
Hi MSREBECCAELLISON
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff member
30 October 2024
Reply from hmv (UK) - Staines
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
The young lady that served me in the store was excellent .. she went above and beyond , I discussed a film you did have she ordered it for me online and it arrived 3 days later to my home .. excellent service
21 October 2024
Reply from hmv (UK) - Staines
Hi Westie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy and fast service
I ordered a dvd , it was so easy to order and pay and it arrived in the post on time and was packaged very well. The website is easy to look through and find exactly what you want. I will definitely order from HMV again.
27 October 2024
Reply from hmv (UK) - Staines
Hi Gillian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent store and staff very helpful .
24 October 2024
Reply from hmv (UK) - Staines
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ya pay 🥜 ya get 🐒 🐒 🐒
I'm done with Amazon... From now on I'll be purchasing all my media via HMV... Amazon may well be cheaper but HMV delivers a better quality product EVERY single time...
Highly recommended, unless of course you like headaches!
23 October 2024
Reply from hmv (UK) - Staines
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My DVD ordered in store was delivered…
My DVD ordered in store was delivered quickly. The original incorrect address was rectified before delivery without any problem. Excellent service. Thank you.
25 October 2024
Reply from hmv (UK) - Staines
Hi Sandra,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Convenient pick up
Click and collect order dispatched and ready to collect in a few days, convenient and very efficient pick up point. Communication very good. Will use again.
5 October 2024
Reply from hmv (UK) - Staines
Hi Nicholas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are helpful and very nice!
The staff are helpful and very nice! Always a nice atmosphere in the shop.
30 September 2024
Reply from hmv (UK) - Staines
Hi Tansy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
peace of mind when ordering 1st class…
peace of mind when ordering 1st class service
15 September 2024
Reply from hmv (UK) - Staines
Hi Raymond
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Staines
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order easy to pay straight…
Easy to order easy to pay straight forward easy delivery
4 September 2024
Reply from hmv (UK) - Staines
Hi nadya
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Staines
Hi Jackie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Staines
Hello Lee
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Simple, Quick And Lovely Design
I love HMV especially their stores, They are nicely designed and always welcoming but since I am invited to review and take feedback on my online order it was generally a good experience. The website design is amazing and the click & collect feature is very good giving the fact if you do not want to pay for delivery. Items fairly priced and there are no issues. However sometimes when trying to move to payment details/delivery on mobile the webpage just refreshes and repeats itself.
23 July 2024
Reply from hmv (UK) - Staines
Hi OriginalTerryReviews
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good shopping experience
Very helpful staff in shop and delivery to my home fast and efficient.
11 August 2024
Reply from hmv (UK) - Staines
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Love it here <3
The staff member who served me was beyond sweet and kind to me while collecting my item- she could tell how excited I was for it!! Not to mention I got the exact item I wanted at a reasonable price. Very happy :)
7 August 2024
Reply from hmv (UK) - Staines
Hi Evangeline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and easy check out
Quick and easy check out, great communication through out pre order, to collection. Quick and efficiently served in store on collection of my parcel
5 August 2024
Reply from hmv (UK) - Staines
Hi Miss Simpson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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