Excellent and helpful service from your operatives Claire P. and Joyce B. and fast service on unavailable in-store video I bought. The other video will not be available until June so have yet to pick... See more
Company replied
Location
Switch location40-42 Drury Lane, Mell Square, B91 3BG Solihull, GB
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See what reviewers are saying
Confusing website if you want click & collect in store. Stock levels in store are misleading as these can not be released to click & collect customers. You have to wait for days for identical products... See more
Company replied
Hi, Unfortunately I had to buy via online as I do like to support the high street and to to get service by a person. Ordering was easy, got what we needed and free delivery, communication thro... See more
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The young lady in store was so helpful first she checked to see if the CD was in stock, sadly not be then offered to ordered it in for us without us having to ask if this was possible. Brilliant servi... See more
Company replied
Company details
About hmv (UK) - Solihull
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
40-42 Drury Lane, Mell Square, B91 3BG, Solihull, United Kingdom
4.7
Excellent
196 reviews
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Reply from hmv (UK) - Solihull
Hi Kelly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Solihull
Hi Sandra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff friendly and very helpful .
Staff friendly and very helpful .. helped me order just what I wanted
19 May 2026
Reply from hmv (UK) - Solihull
Hi Sean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt service from ordering to picking…
Prompt service from ordering to picking up purchase from the store.
Also good communication throughout.
4 June 2026
Reply from hmv (UK) - Solihull
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Solihull
Hello Barry
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Dvds and vinyl
I've just the Solihull branch. Many many times, and that speaks for it's self.
The Staff are all very professional and friendly. Overall great service.
22 May 2026
Reply from hmv (UK) - Solihull
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Item not in stock and the young lady was happy to order it in
The young lady in store was so helpful first she checked to see if the CD was in stock, sadly not be then offered to ordered it in for us without us having to ask if this was possible. Brilliant service.
12 May 2026
Reply from hmv (UK) - Solihull
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Solihull
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Love that HMV has reinvigorated itself
Love that HMV has reinvigorated itself. Stores are well stocked and interesting.
Staff are helpful, fun and knowledgeable.
6 April 2026
Reply from hmv (UK) - Solihull
Hi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Solihull
Hello,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Collected package
Collected package. The package was slightly damaged. When I got home opened it and both the vinyl covers were damaged.
26 April 2026
Reply from hmv (UK) - Solihull
Hi Natalie
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Brilliant service
Excellent and helpful service from your operatives Claire P. and Joyce B. and fast service on unavailable in-store video I bought. The other video will not be available until June so have yet to pick that up,
21 April 2026
Reply from hmv (UK) - Solihull
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Solihull
Hi Keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and decent price
Easy to order and decent price! Collection from said was simple and the staff were great. Thank you!
15 March 2026
Reply from hmv (UK) - Solihull
Hello Lee
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Friendly
Friendly , helpful n efficient staff in Solihull store! Nothing was to much trouble for Cara!! Thank You !
14 April 2026
Reply from hmv (UK) - Solihull
Hello Karen
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Solihull
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff and stock
28 March 2026
Reply from hmv (UK) - Solihull
Hi David
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Solihull store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Faulty communication
I had an e-mail to say my order had arrived in store but when I went to collect it, it seemed that was incorrect and I had to return at a later date.
17 March 2026
Reply from hmv (UK) - Solihull
Hi jlk
Thanks for leaving us a review.
We're sorry for any confusion caused, we can see that the team looked into this directly and that this has now been collected. Should you require any further assistance please contact us at support.hmv.com and we’ll get back to you as soon as possible.
Reply from hmv (UK) - Solihull
Hello Alastair
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fabulous service and as always lovely…
Fabulous service and as always lovely staff at HMV
26 February 2026
Reply from hmv (UK) - Solihull
Hi Jackie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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