hmv (UK) - Nottingham Reviews 

393
TrustScore 4.5 out of 5

4.7

Unit C: Unit 95 Consec Victoria Centre, NG1 3QE Nottingham, GB


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Rated 2 out of 5 stars

My husband didn't recieve his birthday gift in time due to communication issue. I ordered 3 separate bundles online on the same day using the click and collect service. The day or so after I received... See more

Company replied

Rated 5 out of 5 stars

Don’t ya just luv HMV, you can’t get any company more British than HMV what an icon & an ambassador for the UK. The only critique I have is now I’m getting older I’m finding it too dark inside the... See more

Company replied

Rated 5 out of 5 stars

The staff at this store are excellent, they are very friendly, polite and go that extra mile to help you find or order something. i'am sure they will keep up this excellent service. Thanks.

Company replied

Rated 5 out of 5 stars

I visited hmv in search of a film on dvd or blue ray, it was a film l saw in the early 1980s it made in 1971 and it was called villian staring Richard Burton and a ford zephyr. I spoke to a member of... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Nottingham

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • Unit C: Unit 95 Consec Victoria Centre, NG1 3QE, Nottingham, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

393 reviews

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4-star
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1-star

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4.7

All reviews

(393)

29,946 reviews in the last 12 months

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Rated 2 out of 5 stars

Sort it out HMV!

Come on HMV, sort it out! The Nottingham store is like a toyshop - too much merchandise. You’ve massively cut down on dvd stock to the point where even the most well known films aren’t on the shelf. I want to be able to browse and buy DVDs not POP figurines!

2 May 2025
Unprompted review
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi there; we're sorry to hear that you are unhappy with the new layout of our store. 

The Pop Culture sections featured in store have become a big part of the products customers purchase and to elevate this we have made the decision to expand the range, placing them in a more noticeable part of our stores. 

Our Audio and Visual charts are still a core part of our company and can still be found in our stores as well as in the rest of the stores along with back catalogue items, as per usual.

While we do have a more extensive back catalogue range available via hmv.com, if there are specific back catalogue titles that you are unable to locate in one of our stores, please ask a member of staff who will be able to assist you further and if the item is available we should be able to get the item ordered for you.

We pride ourselves on the service that we offer but we rely on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your thoughts.

Rated 5 out of 5 stars

Wham 12ish picture disc

Great website great item
Thank you

Excellent service

7 May 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Julie

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Reliable when order with HMV lets you…

Reliable when order with HMV lets you knlw lnkwnwhem item is dispatched and when it is been sent on on day of the delivery reliable.
The staff go above and beyond..incredible

7 May 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Paul

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

The very helpful staff

The very helpful staff. They dealt with my query quickly.

24 April 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi RD

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Nottingham store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

Rated 5 out of 5 stars

Dvd,s excellent condition

Dvd,s excellent condition. Arrived on time

23 April 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Ruth

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 4 out of 5 stars

refit not good

The service was excellent but the refit store in Victoria centre has not got harf of the dvd's it used to have

21 April 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Peter

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Grant

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Great place to shop in store and online

Great place to shop in store and online

9 April 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi DAVID

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Easy to find, staff 1st class

Easy to find, staff very helpful.

22 March 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Andrew

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Again very pleased with service from…

Again very pleased with service from HMV received goods on day confirmed on order. Purchased these on line due to your shop in Nottingham being closed for Refurbishment.

23 March 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Colin

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

I pre-ordered Steven Wilson 'The…

I pre-ordered Steven Wilson 'The Overview' on vinyl which was released on 14/03/25. I received notification the day before that it had been dispatched via Royal Mail 48hr post so didn't expect it until the day after release.
I was very pleasantly surprised to recieve the album on the morning of the release day.
But then again I haven't been disappointed with HMV yet.

14 March 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Jes

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

. CD.

Site was easy to use , easy ordering and delivered on time.

5 March 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Joanne

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Very friendly and helpful both in…

Very friendly and helpful both in branch and online.... kept informed about the release date delays..
Many thanks every1

13 March 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hello Michael

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Ordered a blu ray for me in store as…

Ordered a blu ray for me in store as was sold out in shop received in few days

8 March 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Neil

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service

Very helpful and polite. Click and collect was a useful and easy experience

26 February 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Jane

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Friendly staff and fast

Friendly staff and fast, efficient service

26 February 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Andrew

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Always Deliver On Time

Always Deliver On Time

26 February 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Trevor

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent service

My order arrived earlier than expected in excellent condition. Very easy to order online too.

16 February 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Christine

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Record player

Brilliant service goods arrived promptly

14 February 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Customer

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

HMV brilliant company

Always kept I'm form from ordering to delivery. That's why I choose HMV because of the information they give you regarding the state of orders. This is something I do not get with other retailers.

3 February 2025
hmv (UK) - Nottingham logo

Reply from hmv (UK) - Nottingham

Hi Pamela

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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