My husband didn't recieve his birthday gift in time due to communication issue. I ordered 3 separate bundles online on the same day using the click and collect service. The day or so after I received... See more
Company replied
Unit C: Unit 95 Consec Victoria Centre, NG1 3QE Nottingham, GB
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My husband didn't recieve his birthday gift in time due to communication issue. I ordered 3 separate bundles online on the same day using the click and collect service. The day or so after I received... See more
Company replied
Don’t ya just luv HMV, you can’t get any company more British than HMV what an icon & an ambassador for the UK. The only critique I have is now I’m getting older I’m finding it too dark inside the... See more
Company replied
The staff at this store are excellent, they are very friendly, polite and go that extra mile to help you find or order something. i'am sure they will keep up this excellent service. Thanks.
Company replied
I visited hmv in search of a film on dvd or blue ray, it was a film l saw in the early 1980s it made in 1971 and it was called villian staring Richard Burton and a ford zephyr. I spoke to a member of... See more
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Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Unit C: Unit 95 Consec Victoria Centre, NG1 3QE, Nottingham, United Kingdom
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Great choice of Blu-ray/Dvds,i got a great offer with my purchase and got free delivery which came earlier than expected so I'm very happy

Reply from hmv (UK) - Nottingham
Called instore & ordered an item for instore collection.
Whole process was effortless.
Thanks to Elle the assistant in HMV Nottingham. /

Reply from hmv (UK) - Nottingham
Product arrived on release date on store. I received email confirmation. Product in perfect condition.

Reply from hmv (UK) - Nottingham

Reply from hmv (UK) - Nottingham
I am seen as a valued customer and do not always have to approach the staff for any queries as they are very polite and observant and will greet me when seen. My email address is well known to them so unless i say otherwise they will create my receipt online without any fuss. The running joke with all of them is that i am well known for making a purchase almost everytime i visit the store which is daily.

Reply from hmv (UK) - Nottingham
Excellent assistant at fop, really interested in helping find what I wanted and extremely pleasant throughout. The goods arrived safely and promptly. The experience was at FOP Nottingham.

Reply from hmv (UK) - Nottingham

Reply from hmv (UK) - Nottingham
Placed an online order for the Legends Z-A game in plenty of time to hopefully receive this in store on the release date. Received an email advising this had been despatched. The order has still not arrived in store after 5 working days, and have received no further communication or any updates. I went into the store and was advised the store do not hold stock of games, and to await for the order to arrive in store. I ended up ordering from Argos on the release day, and collecting this within an hour of ordering and it was significantly cheaper.

Reply from hmv (UK) - Nottingham

Reply from hmv (UK) - Nottingham
Quick and simple to order from, I got it delivered in store for pick up and had no issues what so ever, and the staff were so polite, and a joy to talk to.

Reply from hmv (UK) - Nottingham

Reply from hmv (UK) - Nottingham
I love hmv however I wish there was a love heart thing available on the website so everything i see something I like I can add it to that section instead of straight to the basket

Reply from hmv (UK) - Nottingham
The in-store service, how polite and quick the sales assistants were.
The update notes on when my package/s were arriving.
Simply outstanding.

Reply from hmv (UK) - Nottingham

Reply from hmv (UK) - Nottingham
The Blu Ray wasn't in stock, but they could order it for me, and post it direct to my house (free delivery).

Reply from hmv (UK) - Nottingham
Good shopping experience found exactly what i wanted and good customer service.

Reply from hmv (UK) - Nottingham
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