I ordered 3 classic albums for my son's 17th birthday. Two came immediately, the 3rd - Beastie Boys I'll Communications arrived a day or so later with a hand written note saying 'Best band ever' and a... See more
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Location
Switch locationUnit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ Newcastle, GB
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See what reviewers are saying
Not bought a CD from a shop for years! Are they even called CDs now? Anyway, a knowledgeable young guy guided me through the process of ordering an out of stock, ‘niche’ CD without making me feel patr... See more
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I pre-ordered a funko pop figure, PERFECT BUYING EXPERIENCE.No money was taken until the item was in stock. The delivery was spot on and well packaged. I wouldnt hesitate to purchase from HMV again. I... See more
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Ordered online and package was delivered by Royal Mail Tracked 48. Arrived many days late and badly damaged, but HMV Newcastle replaced the items in-store for us no problem. Great service from the New... See more
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Company details
About hmv (UK) - Newcastle
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ, Newcastle, United Kingdom
4.8
Excellent
625 reviews
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A quick sale
A quick sale, did not to make me buy other items.
A nice, courteous sales, person
29 July 2026
Reply from hmv (UK) - Newcastle
Hello Anthony
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Professional
Professional, knowledgeable and very helpful staff and delivery was excellent
3 August 2026
Reply from hmv (UK) - Newcastle
Hi DAVE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer service and very…
Excellent customer service and very efficient
Staff very helpful
Really pleased
1 August 2026
Reply from hmv (UK) - Newcastle
Hello PAUL
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Newcastle
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Newcastle
Hi Bruce,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service notified…
Excellent customer service notified three times when cd ordered dispatched and ready for collection
29 July 2026
Reply from hmv (UK) - Newcastle
Hello Margaret
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Newcastle
Hi marie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent services and ordering items.
20 July 2026
Reply from hmv (UK) - Newcastle
Hello Mark,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Collected order from store
Collected order from store. Courteous and professional customer service.
20 July 2026
Reply from hmv (UK) - Newcastle
Hi Roman
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
𝐑𝐢𝐜𝐡𝐚𝐫𝐝 𝐒 𝐯𝐞𝐫𝐲 𝐪𝐮𝐢𝐜𝐤𝐥𝐲 𝐬𝐨𝐫𝐭𝐞𝐝 𝐦𝐲 𝐜𝐥𝐢𝐜𝐤…
𝐑𝐢𝐜𝐡𝐚𝐫𝐝 𝐒 𝐯𝐞𝐫𝐲 𝐪𝐮𝐢𝐜𝐤𝐥𝐲 𝐬𝐨𝐫𝐭𝐞𝐝 𝐦𝐲 𝐜𝐥𝐢𝐜𝐤 𝐚𝐧𝐝 𝐜𝐨𝐥𝐥𝐞𝐜𝐭 𝐨𝐫𝐝𝐞𝐫 𝐟𝐨𝐫 𝐦𝐞 𝐈 𝐰𝐚𝐬 𝐢𝐧 𝐚𝐧𝐝 𝐨𝐮𝐭 𝐨𝐟 𝐭𝐡𝐞 𝐬𝐡𝐨𝐩 𝐢𝐧 𝐚𝐛𝐨𝐮𝐭 𝟑 𝐦𝐢𝐧𝐮𝐭𝐞𝐬. 𝐇𝐞 𝐰𝐚𝐬 𝐩𝐨𝐥𝐢𝐭𝐞 𝐚𝐧𝐝 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥.
17 July 2026
Reply from hmv (UK) - Newcastle
Hello Ex
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Newcastle store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
friendly and knowledgeable staff
friendly and knowledgeable staff, very professional and a credit to HMV.
9 July 2026
Reply from hmv (UK) - Newcastle
Hi Terence
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service in the Newcastle store
Great service in the Newcastle store, as staff are so friendly. They always go above and beyond all the time.
7 July 2026
Reply from hmv (UK) - Newcastle
Hi marc
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything was done really easy from…
Everything was done really easy from ordering my item to information on delivery.
5 July 2026
Reply from hmv (UK) - Newcastle
Hello IAN
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Newcastle
Hi D
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Newcastle
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hi Ethang
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The girl that served me was Beck's she…
The girl that served me was Beck's she was very pleasant and helpful it was very refreshing to see someone so friendly a credit to HMV
22 June 2026
Reply from hmv (UK) - Newcastle
Hi Dale,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Newcastle
Hello Moira
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy online ordering service
Easy online ordering service, kept upto date with collection information, and on visiting store, the staff handled my experience well.
28 June 2026
Reply from hmv (UK) - Newcastle
Hi Mark
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Newcastle
Hi Nicky,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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