I had a great experience at HMV I was looking for the friday the 13th box collection and couldn't find it but I can't remember her name it was a woman with red hair she was very helpful and got it for... See more
Location
Switch locationUnit G20A, 68 Parkway Shopping Centre, RG14 1AY Newbury, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visit HMV in Newbury fairly frequently and more often than not pick something up physical media-wise in-store or place an order for collection. The staff are always friendly and helpful, and on this... See more
Company replied
I had visited my local HMV Newbury a couple of weeks prior to the release of Avatar Fire and Ash steelbook. I spoke to a gentleman called Paul who advised me that the Steelbook was coming out later th... See more
Company replied
Acknowledged when entering the store and asked ''what can i help you with?' Two good points when dealing with the public. A good selection of classic 1930's to 2000+ films in either the collection... See more
Company replied
Company details
About hmv (UK) - Newbury
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit G20A, 68 Parkway Shopping Centre, RG14 1AY, Newbury, United Kingdom
4.9
Excellent
133 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I thought staff were helpful
I thought staff were helpful, because if the DVD I wanted was not on display they knew how to order it
Not only that I received the DVD within 48 hours.
This was prompt service.
13 November 2023
Reply from hmv (UK) - Newbury
Hi Paul
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off. We hope you enjoy your DVD.
See you soon :-)
Excellent service from HMV NEWBURY
Excellent service as always from HMV Newbury. Martin is our go to music and media expert. Highly recommended!
1 November 2023
Reply from hmv (UK) - Newbury
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good experience
Easy to order, notification when ready for collection and pleasant and friendly staff. Made shopping a nice experience
6 October 2023
Reply from hmv (UK) - Newbury
Hi John
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
Great service instore when ordering and collecting. Quick delivery aswell.
2 October 2023
Reply from hmv (UK) - Newbury
Hi Philippa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful and friendly staff
I picked up a on-line order and bought another album whilst in store. The staff were friendly and helpful and it is always a pleasure to visit my local HMV. They also have a great selection of vinyl.
1 September 2023
Reply from hmv (UK) - Newbury
Hi Amanda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Newbury
Hi Mr Mills
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Rude, Hard selling, staff.
HMV make their staff approach customers and ask if they need any help.... this was a thing that I had thought had died out in the 1990s because most customers, like myself, hated it as a a Hard-sell tactic. HMV was one of the few places that did not do it back then..... so to find HMV Newbury doing it in the 20202s was most off-putting.
I put up with it a few times, but when I went in yesterday and was asked the questio within 30 seconds of steping in the door I had to reply "sorry, but I hate being asked that question".... to which the staff member replied "unfortunate for you".
Not only was that remark highly unprofessional but incredibly rude.
I will not be a customer of HMV again.
29 July 2023
Unprompted review
Reply from hmv (UK) - Newbury
Hello,
Thank you for your review and for your feedback which we will be sure to pass on to the relevant department. We were sorry to hear you were disappointed in the service we offer in our store. We pride ourselves on the service we offer our customers and always aim to offer help and assistance to our customers where possible. We can only apologise if the offering of help came across as off-putting.
We rely heavily on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your experience.
The staff was very friendly and helpful…
The staff was very friendly and helpful
I couldn’t find the dvd set I wanted and they look everywhere for it and found only got blue ray so they ordered it for me
17 July 2023
Reply from hmv (UK) - Newbury
Hello George
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Newbury
Hi Tamas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very happy with overall experience
The shop assistants were pleasant and helpful when placing my order and on collection. My order was also available earlier than the date expected. Overall very happy with service.
5 June 2023
Reply from hmv (UK) - Newbury
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent
Ordered, came into store notified quickly it was ready for collection. Collected very quickly as was easy access and staff were quick and friendly. Looked happy in there jobs
31 May 2023
Reply from hmv (UK) - Newbury
Hi Lucy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good service
6 June 2023
Reply from hmv (UK) - Newbury
Hi clive
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The film I requested had to be ordered…
The film I requested had to be ordered and it arrived at the Dunfermline shop on the date expected. The staff are very helpful and pleasant. I will recommend HMV to my friends.
26 May 2023
Reply from hmv (UK) - Newbury
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.