The staff at HMV shop in Middlesbrough were extremely helpful and knowledgeable. The communication of when to expect the Vinyl was great and was delivered on time in good condition. Have no hesitation... See more
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Location
Switch location33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB
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See what reviewers are saying
Shopping at HMV outlets is the way I prefer to shop for music. I have been a customer for almost 4 decades. Staff are friendly, approachable & helpful. As a regular customer, I am valued. My purchase... See more
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The order took far too long to arrive and it came in separate parcels on different days!The store were far more helpful and therefore I will not order online from you again for an instore collection... See more
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Absolutely brilliant customer service at the Middlesbrough store. My children like unusual artists and we often ask for c.ds and records they don't stock. Nothing is too much trouble and the ordering... See more
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Company details
About hmv (UK) - Middlesbrough
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, United Kingdom
4.6
Excellent
272 reviews
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I have purchased a lot of albums from…
I have purchased a lot of albums from Hmv and 1 was faulty I live quite a distance from the store and I can only change it in store
2 October 2024
Reply from hmv (UK) - Middlesbrough
Hi Micheael,
We are sorry to hear that your purchase has a manufacturing fault.
Please be assured that should you be unable to return to a store for exchange, we can alternatively offer a return and refund on the item via our returns portal below:
https://hmv.returns.international/
Reply from hmv (UK) - Middlesbrough
Hello Karl,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Preordered game
Available to pick up from 9am - was ready when I got there. Quick and simple
2 October 2024
Reply from hmv (UK) - Middlesbrough
Hi JAKE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everyone was lovely helping me ordering…
Everyone was lovely helping me ordering the vinyl, they took the time and we had a wonderful conversation about how easy it will be to order it and how quick it'll be, they were lovely
25 September 2024
Reply from hmv (UK) - Middlesbrough
Hi Olivia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Deborah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I just like going into HMV
I got my order really easy. Staff are lovely every time I go.
6 September 2024
Reply from hmv (UK) - Middlesbrough
Hi Ash
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The item arrived when they said it…
The item arrived when they said it would and was in great condition. All round good service
4 September 2024
Reply from hmv (UK) - Middlesbrough
Hi Anthony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Middlesbrough
Hi Ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff
Helpful staff, both telephone customer service and shop staff.
Goods were delivered to store in a timely manner and the whole process was seamless.
Also kept e mail contact to let me know when goods were ready to pick up, so didn't have to chase this up
19 August 2024
Reply from hmv (UK) - Middlesbrough
Hi Sue
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order in store
Easy to order in store, arrived to collect when they said it would.
30 July 2024
Reply from hmv (UK) - Middlesbrough
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Barry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
A VERY GOOD SERVICE AND A QUICK DELIVERY
24 June 2024
Reply from hmv (UK) - Middlesbrough
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hello Anthony
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Professional, insightful and customer focused
Staff are always friendly and approachable. Offering professional experience with vast knowledge of their products, third party providers and upcoming trends. Always offering highest level of customer service and support. HMV staff are focused on a customers experience in regards to service and confidence in shopping with the HMV brand and its reputation. With almost 40 years history of shopping with HMV Middlesbrough, my review can not promote enough towards my experience and confidence in shopping at this store.
6 July 2024
Reply from hmv (UK) - Middlesbrough
Hi Mr Hurn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Chloe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV is always a lovely store to visit.
HMV is always a lovely store to pop into. Lovely atmosphere and friendly helpful staff. When placing an order it will always come very speedy. And you have alot of different things to browse catering to individual likes.
31 May 2024
Reply from hmv (UK) - Middlesbrough
Hello Dev
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to place an order
Easy to place an order, swift reply and quick notification when available to collect. Very good customer service instore.
31 May 2024
Reply from hmv (UK) - Middlesbrough
Hi Joanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Thd package arrived promptly and on time
15 May 2024
Reply from hmv (UK) - Middlesbrough
Hi Scott,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Middlesbrough
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff member was extremely…knowledgeable and brilliant customer service skills!
The staff member was extremely knowledgeable about the music artist. They were also very customer focussed. :-)
28 April 2024
Reply from hmv (UK) - Middlesbrough
Hi Deborah
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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