Visited my local store to collect an order I had made via online service. Whilst visiting I purchased an extra vinyl to add to my collection. Staff are always friendly with helpful advice. This is why... See more
Company replied
Location
Switch location33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB
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See what reviewers are saying
Dislike the fact you pre order yet have to wait until an email to say its ready, yet the album is on the shelf on day of release.
Company replied
Absolutely brilliant customer service at the Middlesbrough store. My children like unusual artists and we often ask for c.ds and records they don't stock. Nothing is too much trouble and the ordering... See more
Company replied
Was able to request that the store was able to hold on to one of my click-and-collect items a little longer - so I could collect several 4K movie discs at once, thus saving multiple trips. Upon collec... See more
Company replied
Company details
About hmv (UK) - Middlesbrough
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, United Kingdom
4.6
Excellent
280 reviews
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Reply from hmv (UK) - Middlesbrough
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Product arrived on time and in perfect…
Product arrived on time and in perfect condition. The staff are brilliant, especially Wayne. They're always really helpful.
22 April 2025
Reply from hmv (UK) - Middlesbrough
Hi Vikki
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV always provide a reliable service
19 April 2025
Reply from hmv (UK) - Middlesbrough
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Denny
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Middlesbrough
Hi Gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Definitely an experience I've experienced out of all the experiences I've experienced.
Quick, easy, good, nice, and friendly. Staff were solid 10/10 peeps and I felt comfortable and all that there. Is good. Yah. Slay. ᕦ[ ◑ □ ◑ ]ᕤ
14 April 2025
Reply from hmv (UK) - Middlesbrough
Hi JeiB
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi gail
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic and easy to shop with
Quick and easy to preorder what I wanted and they kept me the loop when there was going to be a delay and emailed me the moment it came like I said quick and easy.
31 March 2025
I have used this service in the past
I have used this service in the past. I had no problems at all. Everything was straightforward and I had emails letting me know where my purchase was at regular intervals. Thank you.
22 March 2025
Reply from hmv (UK) - Middlesbrough
Hi Gary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Monster Hunter Wolds pre-order
Came delivered in perfect condition, in a case that was much better than advertised and ready to use
1 March 2025
Reply from hmv (UK) - Middlesbrough
Hi Charlie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Middlesbrough
Hi C
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The service was brilliant from start to…
The service was brilliant from start to finish.
The staff in store where amazing and the emails updates on my order where great.
1 March 2025
Reply from hmv (UK) - Middlesbrough
Hi Shirley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
great time for gaming!
I ordered a game online and it arrived exactly on the release date & great price
22 January 2025
Reply from hmv (UK) - Middlesbrough
Hi Stephie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Professional and easy to order
Professional and easy to order. Quick delivery. Well packaged
16 February 2025
Reply from hmv (UK) - Middlesbrough
Hi Lorraine
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Middlesbrough
Hi francis
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Middlesbrough
Hi Al
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Middlesbrough
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Scott
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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