The order took far too long to arrive and it came in separate parcels on different days!The store were far more helpful and therefore I will not order online from you again for an instore collection... See more
Location
Switch location33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB
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See what reviewers are saying
Shopping at HMV outlets is the way I prefer to shop for music. I have been a customer for almost 4 decades. Staff are friendly, approachable & helpful. As a regular customer, I am valued. My purchase... See more
Company replied
Absolutely brilliant customer service at the Middlesbrough store. My children like unusual artists and we often ask for c.ds and records they don't stock. Nothing is too much trouble and the ordering... See more
Company replied
Was able to request that the store was able to hold on to one of my click-and-collect items a little longer - so I could collect several 4K movie discs at once, thus saving multiple trips. Upon collec... See more
Company replied
Company details
About hmv (UK) - Middlesbrough
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, United Kingdom
4.6
Excellent
262 reviews
Asks customers to review
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Good service
11 October 2023
Reply from hmv (UK) - Middlesbrough
Hi Kev
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Overall service in-store and online
Quick ordering, great delivery time.
When in the shop in Middlesbrough we received incredible service from knowledgeable staff.
8 October 2023
Reply from hmv (UK) - Middlesbrough
Hi Liam
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff were very helpful really…
The staff were very helpful really happy with there help
30 September 2023
Reply from hmv (UK) - Middlesbrough
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Rob
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
My local HMV is supreme.
My local HMV has a supreme collection of blu ray and pop cult paraphernalia, with great and friendly staff.
Whilst my across the spider-verse blu ray, that I had ordered for pick up and collect, had arrived with a cracked case, I have chosen not to exchange or refund my purchase.
13 September 2023
Reply from hmv (UK) - Middlesbrough
Hi A
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The delivery was so extremely quick.
9 September 2023
Reply from hmv (UK) - Middlesbrough
Hi Michelle
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Rush Signals 40th anniversary …
Friendly service helpful staff interested no matter what the genre I'm glad that HMV is still here
7 September 2023
Reply from hmv (UK) - Middlesbrough
Hi Martin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered online to collect instore
Ordered online to collect instore. Great experience but no email received when product was in store.
30 August 2023
Reply from hmv (UK) - Middlesbrough
Hi Joanne
Thanks for leaving us a review. We're sorry to hear that you didn't receive the Ready for Collection email. I've raised this with our IT team now to investigate further, but thanks once more for bringing this to our attention. If the problem persists with future orders, please get back in touch with us via support.hmv.com and we'll be more than happy to investigate this for you at any point.
Easy to order CD I wanted
Easy to order CD I wanted. Delivery to store very quick. Also bought another CD by an artist I did not know of. This was on hearing his CD on play in the store and a subsequent conversation with one of the staff who advised me where to start with his music.
29 August 2023
Reply from hmv (UK) - Middlesbrough
Hi Mcilroy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Mr & Mrs Gibson
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Richie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hassle free ordering in the shop and…
Hassle free ordering in the shop and really quick delivery.
Would have no problem ordering again.
25 July 2023
Reply from hmv (UK) - Middlesbrough
Hi Gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Gordon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Middlesbrough
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are always very welcoming, knowledgeable and friendly
The staff are always very welcoming, friendly and very knowledgable. A pleasure to visit/shop in the store.
15 July 2023
Reply from hmv (UK) - Middlesbrough
Hi Carol
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Middlesbrough
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Bren
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Middlesbrough
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order and fast secure delivery
26 June 2023
Reply from hmv (UK) - Middlesbrough
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Thrilling Entertainment joyously watched.
HMV are a cheerful professional and courteous company that provide an honest but decisive service across the range of products available.
Nothing is too much trouble for their knowledgeable staff. It’s a pleasure shopping at my local store and will continue to do so in future.
16 June 2023
Reply from hmv (UK) - Middlesbrough
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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