Went to Merry Hill shopping centre just for a general look around. HMV is one of the favourite shops - music, Funko Pops, band Tee’s. What’s not to like?! Saw that some of the portable record players... See more
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Location
Switch locationUnit 47, Merry Hill Shopping Centre, DY5 1SY Brierley Hill, GB
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The staff on the merryhill store love me know what I like. The staff are just brilliant. Only thing about hmv is I would love by more dvds but rather expensive in my opinion. As it was done through ro... See more
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Many thanks, for your quick and efficient service. Delivery of dvds was exactly as ordered.
Company replied
Hmv has such a vast range of products to choose from. The quality of the clothing I purchased were amazing. I purchased during the sale and got some really good bargains. I also buy lots of CD's, blu... See more
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Company details
About hmv (UK) - Merry Hill
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 47, Merry Hill Shopping Centre, DY5 1SY, Brierley Hill, United Kingdom
4.7
Excellent
352 reviews
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The Poor sound (Lenco)…
The record deck and speakers (Lenco) was recommended by one of the staff
The sound quality is very poor
11 January 2025
Reply from hmv (UK) - Merry Hill
Hi Andrew
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com (http://support.hmv.com) and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Excellent Customer Service with damaged LP
Received a damaged LP which we took back to a store. They ordered one for us which was delivered to our home address at no additional cost. Excellent customer service received.
14 January 2025
Reply from hmv (UK) - Merry Hill
Hi Jay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It was good.
10 January 2025
Reply from hmv (UK) - Merry Hill
Hi Bob
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Merry Hill
Hi John
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
Ordered an item online, great communication and pleasant staff on collection at store
9 January 2025
Reply from hmv (UK) - Merry Hill
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Merry Hill
Love this and thank you Graham!
Couldnt get the item in store the staff…
Couldnt get the item in store the staff was really helpful and said we could order it for us so we did
7 January 2025
Reply from hmv (UK) - Merry Hill
Hi Paula,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The record was supposed to be delivered before Christmas as a present. It came after Christmas.d
The record was supposed to be delivered
3 January 2025
Reply from hmv (UK) - Merry Hill
Hi Michael,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
However, we're pleased to see it's since been delivered and is now with you; thanks for your patience throughout this matter.
Well done all at HMV
Well done all at HMV, Despatching and Delivering of items are first class. I will be ordering in the future ⭐️⭐️⭐️⭐️⭐️
6 January 2025
Reply from hmv (UK) - Merry Hill
Hi Gillian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Merry Hill
Hi John
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Merry Hill store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Excellent staff attitude and attention…
Excellent staff attitude and attention to the customer.
28 December 2024
Reply from hmv (UK) - Merry Hill
Hi Carl
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Merry Hill store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Went straight in and straight
Went straight in and straight, collecting my vinyl was very easy. Had more problems getting on and off the car park. Which has nothing to do with HMV 😃😂
30 December 2024
Reply from hmv (UK) - Merry Hill
Hi Nicola
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful and ready to help you everytime
19 December 2024
Reply from hmv (UK) - Merry Hill
Hi Amandeep
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Didn't have item I wanted I store so I …
Didn't have item I wanted I store so I ordered via HMV online.
19 December 2024
Reply from hmv (UK) - Merry Hill
Hi Customer
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Kind regards
Reply from hmv (UK) - Merry Hill
Hi Deborah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Purchase pick up
I was served by Chelsie, she was polite, quick and efficient. The product was out of stock when I ordered, due to high demand. I was notified when it was dispatched to the store, and again to advise it had been delivered, so that I was able to go and collect, smooth transaction, would definitely do again.
16 December 2024
Reply from hmv (UK) - Merry Hill
Hi Karen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The item was cheap and tacky and not of…
The item was cheap and tacky and not of a good quality, also need an app to use headphones which I have never had to do with any other earphones
15 December 2024
Reply from hmv (UK) - Merry Hill
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Helpful staff
Helpful staff. Goods ordered via the store. Prompt despatch and easy pickup. Thank you.
10 December 2024
Reply from hmv (UK) - Merry Hill
Thank you for leaving a 5 star review!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off with your visit to hmv Merry Hill.
See you soon :-)
I ordered online and chose to pick up…
I ordered online and chose to pick up from my local store.
Within a couple of days I received and email saying the item was ready for collection.
A quick ID check at the store and away i went!
6 December 2024
Reply from hmv (UK) - Merry Hill
Hi Simon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always get a great service from the…
Always get a great service from the staff at the merry hill branch
6 December 2024
Reply from hmv (UK) - Merry Hill
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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