Caoimhe is autistic and any time we go to hmv which is a lot the staff are always so good and patient with her I wish more shops had staff like that
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Location
Switch locationUnit 15, Fremlin Walk, Maidstone, ME14 1QG Maidstone, GB
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See what reviewers are saying
Was very satisfied with all the service i was given even though I was not e mailed that my record had arrived at the store the cashier bonnie was very apologetic so I give top mark's
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The availability of the range of products on sale through HMV. The shop staff have always been helpful and if an item hasn't been in stock in store, they have ordered it on my behalf and arranged a... See more
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I wanted the Ballerina (2025) 4K steelbook HMV exclusive design. I went in to my local branch on a Friday, they didn't have it in stock but the very helpful staff ordered it for me and it was deli... See more
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Company details
About hmv (UK) - Maidstone
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 15, Fremlin Walk, Maidstone, ME14 1QG, Maidstone, United Kingdom
4.7
Excellent
187 reviews
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The products I ordered
The products I ordered were delivered immaculate and I hope my mum likes them!! Thank you!
15 November 2023
Reply from hmv (UK) - Maidstone
Hello Danielle
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Record arrived quickly
Record arrived quickly. Assistant in store was friendly and helpful.
9 November 2023
Reply from hmv (UK) - Maidstone
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was delivered on time very good
1 November 2023
Reply from hmv (UK) - Maidstone
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
good service
24 October 2023
Reply from hmv (UK) - Maidstone
Hi Heather
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All good
Efficient notification of order. Friendly staff interaction and the ordered vinyl was in perfect condition
18 October 2023
Reply from hmv (UK) - Maidstone
Hi Meyousee
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Top class service and delivery.
I needed CDs by country & western legend Hank Williams, but these, it turned out, needed to be ordered. Could they be sent directly to my home? Yes. Postage? Free. When would the order arrive? Soon - just 5 or 6 days, the assistant hoped. The order arrived in just 2 days! Great in-store help; great service.
3 October 2023
Reply from hmv (UK) - Maidstone
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
My order was out of stock for a few…
My order was out of stock for a few weeks but I was kept informed all the way with updates and the option of cancelling my order to get refunded if I wanted .
I have since collected my order and was very happy with the help and politeness of the till operator.
24 September 2023
Reply from hmv (UK) - Maidstone
Hi Allison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Maidstone
Hi Claudia
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff are always helpful and friendly
Staff are always helpful and friendly, nothing is too much trouble when you need help.
14 September 2023
Reply from hmv (UK) - Maidstone
Hi Lorraine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Record doesn’t work correctly
Record doesn’t work correctly, skips half of the songs, like it on all 4 vinyls
8 September 2023
Reply from hmv (UK) - Maidstone
Hi JOSH
Thank you for taking the time to leave us a review. We are sorry to hear your item was faulty, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Easy order, swift service
Went early Saturday morning so still quite quiet. Was served straight away as I had an order to collect. Friendly young woman served me without any issues and as explained in their emails I was asked for ID. So pleased we still have an HMV!!
5 September 2023
Reply from hmv (UK) - Maidstone
Hi Carrie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future!!
Cheers!
The turntable was delivered fast and it…
The turntable was delivered fast and it is great thankyou 😊
30 July 2023
Reply from hmv (UK) - Maidstone
Hi Donna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Maidstone
Hi Ilo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
From a genuine new customer
Fast response from my email fast delivery and in perfect condition that came with great packaging along with no delivery fees over £20 unlike other company like zavvi or Amazon. This is why i decided to buy from hmv and was my first time experience and was pleasantly surprised as there was a lot of negative feed back from other customer's. Will now use hmv all the time when buying my 4k steelbook films with no more delivery fees means value for money and saving's 10/10
17 July 2023
Reply from hmv (UK) - Maidstone
Hi carl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Maidstone
Hi Michael
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fantastic service
Fantastic service as always, ordered on the Tuesday and delivered on the Friday.
3 July 2023
Reply from hmv (UK) - Maidstone
Hi Bethany
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful respectful a tidy clean…
Very helpful respectful a tidy clean store enthusiastic staff thank you
1 July 2023
Reply from hmv (UK) - Maidstone
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good click and collect service
Good click and collect service, got what we wanted on the website and, good price
23 June 2023
Reply from hmv (UK) - Maidstone
Hi Simon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff
Very helpful staff. I couldnt find the LP I wanted (Darkfighter by Rival Sons) but the staff member said I could order it for delivery to my home. Delivery arrived when expected, in flawless condition. Very pleased.
16 June 2023
Reply from hmv (UK) - Maidstone
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good service staff assisted with an order giving information as reqested
Staff very helpful answered all queries and ordered item.
7 June 2023
Reply from hmv (UK) - Maidstone
Hi Ann
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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