Ordered a new release a few weeks ago, got an email informing me that it had arrived, went down to the shop and picked it up. No problems plus, as always, the staff were polite and friendly.
Company replied
Location
Switch locationUnit 104-106 The Mall, LU1 2LJ Luton, GB
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See what reviewers are saying
Old fashioned browsing after on-line pre-ordering new releases to collect from the store... best of both worlds of retail shopping 😂😂. Prices are on the most part competitive, matched, or, on the... See more
Company replied
Graham and Craig (I hope I’m spelling their names right) from the Luton branch have been absolutely amazing and very helpful when it came to an online order I’ve placed. Went above and beyond, very fr... See more
Company replied
For what it cost, this buds are not great. I found the sound quality disappointingly poor. And I have tried several equalisers to try and improve the quality to no avail. If you are looking for earb... See more
Company details
About hmv (UK) - Luton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 104-106 The Mall, LU1 2LJ, Luton, United Kingdom
4.8
Excellent
108 reviews
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As always great customer service…
As always great customer service weather on line or in store.
13 July 2026
Reply from hmv (UK) - Luton
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered Foreign Tongues
Ordered a new release a few weeks ago, got an email informing me that it had arrived, went down to the shop and picked it up. No problems plus, as always, the staff were polite and friendly.
14 July 2026
Reply from hmv (UK) - Luton
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff at the Luton Branch
The staff were very friendly, well informed about the products that I wanted to purchase. I was able to get exactly the products I wanted. The DVDs I wanted were in stock and I was able to get them delivered to my local store quite quickly. The service was excellent and I have no complaints about the staff at all.
20 June 2026
Reply from hmv (UK) - Luton
Hi Theresa
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Luton store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Friendly,professional and knowledgeable
Friendly,professional and knowledgeable and fast getting orders in
5 June 2026
Reply from hmv (UK) - Luton
Hi Julian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great experience
Great experience. Very quick delivery. Purchase was at a good price.
17 December 2025
Reply from hmv (UK) - Luton
Hello melissa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Luton
Hi Doreen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Luton
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Competitive pricing and sometimes way cheaper than certain on line options!
Old fashioned browsing after on-line pre-ordering new releases to collect from the store... best of both worlds of retail shopping 😂😂.
Prices are on the most part competitive, matched, or, on the odd occasion, cheaper or in a deal compared to on-line options. The best part is being able to check online on the website before going to grab something if in store and enjoy straight away 😎
Keep up the good work, and thank you from a physical media collector!
3 April 2026
Reply from hmv (UK) - Luton
Hi MJ
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Whatever I needed the people who are working in HMV couldn’t do enough for me
Whatever I needed, if I couldn’t see it myself, the person behind the counter would come and find it for me and if it wasn’t in the shop they were very helpful in ordering it online
29 March 2026
Reply from hmv (UK) - Luton
Hi Gareth
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fast & speedy collection of ordered…
Fast & speedy collection of ordered CDs. Pleasant shop assistant
17 March 2026
Reply from hmv (UK) - Luton
Hi M
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Luton
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Luton
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered it on a Friday and it came…
I ordered it on a Friday and it came Monday so I think that’s pretty fast
7 February 2026
Reply from hmv (UK) - Luton
Hi Frankie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I had purchased 4 CDs from the Luton…
I had purchased 4 CDs from the Luton HMV store.
I had to return one CD later as it was a duplicate for me. The store promptly gave me a refund.
Very pleased with my purchase and also the store service
3 April 2025
Reply from hmv (UK) - Luton
Hi Susrita
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Luton
Hi Kash,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
megadeth final album
Got my pre order of megadeth final album with a couple of signed cards of the band
27 January 2026
Reply from hmv (UK) - Luton
Hi Brian,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service!! :)
Graham and Craig (I hope I’m spelling their names right) from the Luton branch have been absolutely amazing and very helpful when it came to an online order I’ve placed. Went above and beyond, very friendly and outgoing. Really made the shopping experience 10 times better I couldn’t be happier :) + I’m assuming a new hire, young lad, tall, blonde hair unfortunately wasn’t able to get his name, but he was very kind and helpful. Really appreciated his help today!
13 October 2025
Reply from hmv (UK) - Luton
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great people work here and it’s gem for…
Great people work here and it’s gem for finding limited edition stuff sometimes, love this store
16 January 2026
Reply from hmv (UK) - Luton
Hi Samieer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good experience
Easy to order online, informed once item arrived in store
Collected from a polite young lady
So happy to say a good experience
From start to finish
31 December 2025
Reply from hmv (UK) - Luton
Hello Julia
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Luton
Hi michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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