The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the... See more
Company replied
Location
Switch locationUnit 1, Williamson Square, L1 1EJ Liverpool, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the... See more
Company replied
110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SH... See more
Company replied
I can't remember the last time I purchased from HMV. I ordered the latest album from Michael Ball OBE (GLOW). I collected from HMV Liverpool, but beforehand I rang and spoke to Geoff (same as my nam... See more
Company replied
Company details
About hmv (UK) - Liverpool
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, Williamson Square, L1 1EJ, Liverpool, United Kingdom
4.8
Excellent
686 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made an order in store
Made an order in store to have the item delivered to the store and the process was fast and easy. Staff member was very helpful.
31 July 2026
Reply from hmv (UK) - Liverpool
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick service polite staff and left…
Quick service polite staff and left with what I wanted
28 July 2026
Reply from hmv (UK) - Liverpool
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Speedy and excellent service as always.
Speedy and excellent service as always.
Thank You.
23 July 2026
Reply from hmv (UK) - Liverpool
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The perfect shop for cinema buffs.
Staff are very knowledgeable about films. I always find the staff friendly, courteous and eager to help.
24 July 2026
Reply from hmv (UK) - Liverpool
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good experience .
Easy to order CDs and pick up in store. Friendly and helpful staff in store.
19 July 2026
Reply from hmv (UK) - Liverpool
Hi Pete,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The guy behind the desk took the whole…
The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the internet was really slow, but he took the time and explain and sorted everything for me! Thanks so much!
19 July 2026
Reply from hmv (UK) - Liverpool
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I found what i was looking for and i…
I found what i was looking for and i picked my order up at the same time.
17 July 2026
Reply from hmv (UK) - Liverpool
Hi STEPHEN
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Liverpool
Hi Frank
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Rolling Stones new release
Wanted info on the stones new record for a present -although the assistant thought I meant the stone roses 🤣she did help & gave me options as it wasn’t yet released-I received it thru the post the day after the release -so thankyou for the help
12 July 2026
Reply from hmv (UK) - Liverpool
Hi Pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
What would Nipper say?
I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the durable, versatile synthetic plastic (polyvinyl chloride or PVC) used for flooring, clothing, and construction, I had ordered a boxset that, contained, a Compact Disc, Posters, a book, a 7" single, and a double album.
What would Nipper say as he listened to a recording of His Master's Voice? ;-)
HMV used to be a record shop. It's now a purveyor, in store of "tatt".
7 July 2026
Reply from hmv (UK) - Liverpool
Hello Mark
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Liverpool
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Another excellent trip to Liverpool…
Another excellent trip to Liverpool HMV. Great selection, well stocked. Helpful and very friendly staff.
3 July 2026
Reply from hmv (UK) - Liverpool
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
110-OUT 10 NEVER HAD ANY NEGATIVE…
110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SHAME WILLIKISISONS NEVER DID.KEEP UP THE GOOD WORK .IF YOU KNOW WHERE THIS SHOP IS IN LIVERPOOL YOU WILL UNDERSTAND WHY IT WORKS WHERE IT IS
3 July 2026
Reply from hmv (UK) - Liverpool
Hi Bailey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The young lady who served me was very…
The young lady who served me was very polite and knowledgeable of music
28 June 2026
Reply from hmv (UK) - Liverpool
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hi Matt
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Sales assistant was very kind and…
Sales assistant was very kind and helpful. The real deal.
2 May 2026
Reply from hmv (UK) - Liverpool
Hi Matthew,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Service and communication excellent…
Service and communication excellent throughout the order and store pick up process, it was faultless and would very much recommend.
22 June 2026
Reply from hmv (UK) - Liverpool
Hi Jardine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hi Lellyo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hello derek
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Liverpool
Hi Kevin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.