I ordered a pre-issue vinyl for collection in-store. It arrived whilst I was on holiday. I found it both difficult and annoying that I had to contact head office to advise that my collection date w... See more
Location
Switch location9/17 High Street, LE1 4FP Leicester, GB
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See what reviewers are saying
Excellent service from helping a disabled person to finding the item wanted, ordering it and then receiving confirmation that it was in store. To which it was picked up with ease. Staff were knowledge... See more
Company replied
Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as des... See more
Company replied
Brought some CDs from their and one of them was all scratched up like it had been used and when I tried to play it the music just kept on skipping, however I went into one of their stores to show them... See more
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Company details
About hmv (UK) - Leicester
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
9/17 High Street, LE1 4FP, Leicester, United Kingdom
4.8
Excellent
376 reviews
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Excellent Staff at Leicester HMV
Arrived on the day of release, friendly helpful shop staff (Leicester) and good price...oh and what a brilliant LP - Boys of Dungeon Lane recommended. Thanks everyone.
30 May 2026
Reply from hmv (UK) - Leicester
Hi Stuart
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leicester
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Arrived in time
31 May 2026
Reply from hmv (UK) - Leicester
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Leicester
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
As per usual
As per usual - very happy with the ordering service and condition of the goods
27 May 2026
Reply from hmv (UK) - Leicester
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Leicester
Hi Gary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The assistant went out of her way to…
The assistant went out of her way to help find a blu ray dvd in store and to compile a online order which arrived on the monday having ordered the previous friday.
2 May 2026
Reply from hmv (UK) - Leicester
Hi Nigel
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful and the…
The staff were very helpful and the goods arrived in good time.
2 May 2026
Reply from hmv (UK) - Leicester
Hi Arthur
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery
Always keep me informed and deliveries Always show up on time and we'll packaged
23 April 2026
Reply from hmv (UK) - Leicester
Hello Kevin,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
Ordered a Peter Greenaway film at the till using my gift card. Excellent service and prompt delivery.
25 April 2026
Reply from hmv (UK) - Leicester
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service & contact when my purchase…
Good service & contact when my purchase was ready
19 April 2026
Reply from hmv (UK) - Leicester
Hi Ruth,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leicester
Hello andrew
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Quick and efficient service
13 April 2026
Reply from hmv (UK) - Leicester
Hi Michelle
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV D0 good service I will be ordering…
HMV D0 good service I will be ordering my bits from there
8 April 2026
Reply from hmv (UK) - Leicester
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I buy alot of queen vinyl and have…
I buy alot of queen vinyl and have never had a problem with anything related to HMV. Amazing shop amazing staff. Amazing when ever you go in the shop
1 April 2026
Reply from hmv (UK) - Leicester
Hi Mike
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
BTS ARIRANG
I’m really pleased with my experience! My order arrived much quicker than expected, which was a lovely surprise. Everything was smooth from start to finish, and I really appreciate how efficient the delivery was. Thank you for such a great service!
28 March 2026
Reply from hmv (UK) - Leicester
Hi Rachel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv leicester
hmv leicester - we went to get stray kids photo cards and zasia was so lovely, kind and helpful! 10/10 experience it’s so refreshing to be served by such lovely staff !
27 March 2026
Unprompted review
Reply from hmv (UK) - Leicester
Hello no
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Leicester store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Leicester
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I went to purchase BTS
I went to purchase BTS - 'ARIRANG' Rooted in Music (HMV Exclusive) album.
I specifically asked the staff if I was purchasing the HMV Exclusive version and she replied "yes"
I come home and open the album to see that it wasn't the HMV Exclusive and I now have a duplicate album.
A non satisfactory experience.
23 March 2026
Reply from hmv (UK) - Leicester
Hi Chandra
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Leicester
Hi Emma,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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