Staff at Kettering are always helpful & happy to chat or advise. Was served by Kimberley today, very nice young lady who was most helpful 😊
Company replied
Location
Switch location32B Newlands Centre, NN16 8JB Kettering, GB
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See what reviewers are saying
Easy to order and collect, emails sent for receipt and when to collect, pleasant and friendly staff.
My first ever online purchase!! I ordered an album, it came within the week that I'd ordered it (very quick, 4 days-ish from when I ordered it) They gave me a code to put into the royal mail app... See more
Company replied
The product came quick and early. Well packaged, also came in excellent condition all my packages have come in great condition from ordering from HMV. Also the staff and customer support are really fr... See more
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Company details
About hmv (UK) - Kettering
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
32B Newlands Centre, NN16 8JB, Kettering, United Kingdom
4.9
Excellent
141 reviews
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When I collected my online order from…
When I collected my online order from in store the assistant was really polite and helpful.
10 February 2024
Reply from hmv (UK) - Kettering
Hello Darryl
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
Such a cool store. The staff at HMV were very helpful and friendly. It's nice that they take an interest in the things we like, and are compassionate to make people feel welcome. Weather your someone who likes a certain tv series, or you love music and posters; it's a great atmosphere. Also, I love the pins they sell.
9 February 2024
Unprompted review
Reply from hmv (UK) - Kettering
Hi Sophie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Excellent service: I was looking for a particular book which I couldn't see out on display in the store. A member of staff asked me if I needed any help and went out of his way to check the stock-room, and returned with a copy of the book.
3 February 2024
Reply from hmv (UK) - Kettering
Hi Miles
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Website is very poor wouldn’t let me…
Website is very poor wouldn’t let me pay so had to go to the store to order
3 February 2024
Reply from hmv (UK) - Kettering
Hi David
Thank you for taking the time to leave us a review. We are sorry to hear about the issues you had placing an order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further if you have issues in the future.
Kind regards
Reply from hmv (UK) - Kettering
Hi TERRY
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Matt.....The chap who works at the Kettering…
Matt....The chap who works at the Kettering branch is fantastic.
Brown hair and wears glasses.
Went and got the record I needed.
No hassle.
Very well spoken too.
A plus matt you are a star...
3 February 2024
Reply from hmv (UK) - Kettering
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kettering
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Quickly delivered and the staff were…
Quickly delivered and the staff were incredibly friendly and helpful at pickup.
29 January 2024
Reply from hmv (UK) - Kettering
Hi Ellie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They were very helpful and informative…
They were very helpful and informative in keeping me informed about the order plus they let me know when it was ready for collection
29 January 2024
Reply from hmv (UK) - Kettering
Hi Stephen,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Kettering
Hi Nadezhda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent
On this occasion I ordered online and collected in store. My order was despatched very quickly and available in no time at all! The staff at the Kettering store are always very friendly and an exceptionally cool group of people!
10 January 2024
Reply from hmv (UK) - Kettering
Hi Will
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I appreciated the good manners
Courteous even though I needed to make a second visit to pick up item
25 December 2023
Reply from hmv (UK) - Kettering
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good service
5 January 2024
Reply from hmv (UK) - Kettering
Hi Susanne,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful staff and fast delivery
28 December 2023
Reply from hmv (UK) - Kettering
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV is absolutely brilliant! 5*****
Ordered several CDs and from start to finish HMV kept me updated all the way. I went into my local store and the whole process from me showing my email to picking up my order was faultless. Thank you HMV you are brilliant!
20 December 2023
Reply from hmv (UK) - Kettering
Hi Jonny,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
My film fix
They had what I wanted and delivered it toot sweet , even the pre order arrived on release day . I've used before & will use again , my go to store for my film fix .
11 December 2023
Reply from hmv (UK) - Kettering
Hi Mr Malsher
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy online ordeeing
Easy online ordeeing, convenient free delivery to store, very polite and helpful instore staff.
7 December 2023
Reply from hmv (UK) - Kettering
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kettering
Hi Rachel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service
As always outstanding service from HMV and all there staff at there Kettering store. Graham
6 December 2023
Reply from hmv (UK) - Kettering
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Constantly being kept up to date on my…
Constantly being kept up to date on my orders . 10/10 . Superb
1 December 2023
Reply from hmv (UK) - Kettering
Hello Chris
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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