The members of staff were very knowledgeable and keen to help and the interaction was first class regarding the film I wanted to purchase.
Company replied
Location
Switch locationUnit 27-28, Harvey Centre, CM20 1XS Harlow, GB
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See what reviewers are saying
We were assisted by a wonderful young woman who helped both me and my mum who were clueless about vinyls. And not only had she assisted us in finding the vinyl in literal seconds but even went the ext... See more
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I had a great experience at HMV. The staff were friendly and helpful, and the store had a wide range of music, films, and merchandise to choose from. Everything was well organised, which made it easy... See more
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Staff in store were impeccable and a credit to the company, outstanding knowledge of the product I wanted to purchase and the ordering was so easy. The two young ladies showed such a good attitude w... See more
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Company details
About hmv (UK) - Harlow
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 27-28, Harvey Centre, CM20 1XS, Harlow, United Kingdom
4.7
Excellent
188 reviews
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The members of staff were very…
The members of staff were very knowledgeable and keen to help and the interaction was first class regarding the film I wanted to purchase.
24 July 2026
Reply from hmv (UK) - Harlow
Hi Jay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good enough for me….
13 July 2026
Reply from hmv (UK) - Harlow
Hello Minh
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I placed my order with HMV in Harlow
I placed my order with HMV in Harlow, the staff are very friendly and extremely helpful. l would highly recommend them.
12 July 2026
Reply from hmv (UK) - Harlow
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Harlow
Hi Andrew
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I ordered a DVD film for my husband
I ordered a DVD film for my husband. Was advised the order would take upto 5 working days. I was updated throughout and the DVD arrived 3 days later. Delighted with the service. Quick and easy collection.
3 July 2026
Reply from hmv (UK) - Harlow
Hello Pauline
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly
Friendly, helpful service at both ends of my experience, both ordering and collection. Great staff at this store.
20 June 2026
Reply from hmv (UK) - Harlow
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Harlow
Hi Lisa
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Forbidden planet
Easy to order from the shop and was notified when it arrived so I could collect it when next in town.
3 June 2026
Reply from hmv (UK) - Harlow
Hi Robin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
very helpful and happy to help
26 May 2026
Reply from hmv (UK) - Harlow
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff in store were impeccable and a…
Staff in store were impeccable and a credit to the company, outstanding knowledge of the product I wanted to purchase and the ordering was so easy.
The two young ladies showed such a good attitude with courtesy and knowledge.
Exemplary thank you.
14 May 2026
Reply from hmv (UK) - Harlow
Hi Terry
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Harlow
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Recognisable staff who are always…
Recognisable staff who are always pleasant, polite and knowledgable.
24 April 2026
Reply from hmv (UK) - Harlow
Hi Micheal
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I’ve never had any problems with HMV…
I’ve never had any problems with HMV when I buy from either shop or eBay seller so it’s as usual - excellent packaging and excellent service from HMV
Thanks very much
24 April 2026
Reply from hmv (UK) - Harlow
Hi giallo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Harlow
Hello Vince
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Harlow
Hi Mary
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Harlow store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Not reserved my parcel
Not reserved my parcel
Was delivered to wrong address
And can’t get my parcel back
13 April 2026
Reply from hmv (UK) - Harlow
Hi Karly
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Always helpful and everyone that has…
Always helpful and everyone that has served me has always been kind.
6 April 2026
Reply from hmv (UK) - Harlow
Hi Xavier,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Harlow
Hello there,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Easy to ordering and so easy to pick up…
Easy to ordering and so easy to pick up at requested location
14 February 2026
Reply from hmv (UK) - Harlow
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service in store
Great customer service in store. Kept updated via email about status of order.
29 January 2026
Reply from hmv (UK) - Harlow
Hi Jane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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