New BD not available in store on release day. Paul took my order and within a few days I was emailed to collect. Excellent service
Company replied
Location
Switch location11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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See what reviewers are saying
Glad to see the Arrow Blu Ray on the shelf at a reduced price and received prompt and polite sales service.
Company replied
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... See more
Company replied
On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... See more
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Company details
About hmv (UK) - Gateshead
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, United Kingdom
4.8
Excellent
278 reviews
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Hmv 4ks
The experience was good on the hmv online when ordering 4ks and waiting for delivery through the post.
6 April 2025
Reply from hmv (UK) - Gateshead
Hello LEE
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
hmv is one of the best shops around ive…
hmv is one of the best shops around ive shoped there as a kid to an adult and no doubt ill keep shopping there till iam dead lol keep up the good work.
4 April 2025
Reply from hmv (UK) - Gateshead
Hi WILLIAM
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Trust this brand
Item in perfect condition. HMV have the items available where other sites don’t. If you can’t find on Amazon, HMV very likely will have it.
30 March 2025
Reply from hmv (UK) - Gateshead
Hi Stephen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Gateshead
Hi Mr Knight
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Gateshead
Hi James
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good film
6 March 2025
Reply from hmv (UK) - Gateshead
Hi George
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Visited the HMV shop in the metro…
Visited the HMV shop in the metro centre, I was after a few vinyls on your buy three for a fixed price, they had only two that I wanted but the lady behind the counter said I could get the third one if I ordered them off your site on the internet.
I said yes and she went on the site and did for me which was good of her and the vinyl records were posted to me very quickly.
I would definitely shop again at this store they were very helpful indeed.
7 March 2025
Reply from hmv (UK) - Gateshead
Hi Antony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Gateshead
Hi Judith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All great.
Whole process was great, start to finish. Served by a real nice fella in the Gateshead shop
26 February 2025
Reply from hmv (UK) - Gateshead
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Great service , arrived quickly and easy quick pick up with the always friendly staff at Metrocentre Gateshead
13 February 2025
Reply from hmv (UK) - Gateshead
Hi Chris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great help by the staff
Great help by the staff, good knowledge of the products and items i was looking for.
12 February 2025
Reply from hmv (UK) - Gateshead
Hi Thehalls
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Cd - Dolly Parton and Family DNA
Cd arrived later than expected. Well packed and in perfect condition.
8 February 2025
Reply from hmv (UK) - Gateshead
Hi Mr
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Great service from your sales advisor…
Great service from your sales advisor Scott today at the metrocentre store! He was very friendly and chatted to my daughter about Pokémon which she’s recently took an interest in! We will be back!
15 January 2025
Unprompted review
Reply from hmv (UK) - Gateshead
Hello Sarah
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Gateshead store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Gateshead
Hello S.
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fast service,
Received in decent time especially with it being the holidays! Both items exactly as described!
9 January 2025
Reply from hmv (UK) - Gateshead
Hi Natalie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Gateshead
Hello Gary,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Gateshead
Hi G
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Gateshead
Hi Elaine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The members are always knowledgeable…
The members are always knowledgeable and helpful.
22 December 2024
Reply from hmv (UK) - Gateshead
Hi STEPHEN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Gateshead
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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